Denpasar Bali Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 220 reviews
4/10
3 star Skytrax Rating
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1/10

Denpasar Bali Airport customer review

(Australia)

The Airport in peak season is a shocker. We had a 2 hour wait to get through immigration and only half of the counters were manned. Being pinged USD$25 on arrival and with two small children who were tired and extremely hot - it was an appalling start to the holiday. Due to the massive delay our bags were left unattended on the floor - lucky they were locked. Departure was even worse with some people being charged USD$20 departure tax and one family got ripped for USD$25 per person. For such an established tourism destination I give it a score of 1 out of 10 for the airport. I recommend Phuket anyday - far cheaper on all accounts. Bali Airport Management need to stop lining their pockets.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Denpasar Bali Airport customer review

(New Zealand)

Not very impressed at all. Expensive entry visa USD25 then a 45 minute queue to move 10 metres. Non airconditioned immigration hall so everyone standing there in queues sweating. Fingerprint machine not going nor was the screening camera so no security scanning of incoming passengers. Hassled by porters trying to grab my case from me to wheel it all of 30 metres to the exit. On leaving exit tax of 150000 rupiah would be better if it were included in the ticket price. Another 45 minute queue this time to pass immigration. Only saving grace is the lounge upstairs which has nice friendly staff and a good range of refreshments. Overall not a great welcoming image for a tourist Island.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Denpasar Bali Airport customer review

(Australia)

Arriving at 1:15pm it took us 2 hours and 5 minutes to move about 25 metres in the Immigration queue. Each person was being photographed and fingerprinted and it was taking 3-5 minutes per person so if there were 30 people in front of you. By the time we got to the baggage it was all there and had been sitting around waiting for us! At customs we tried to declare some dog food we were bringing in (for donation to BAWA) but he wasn't interested and waved us through. We spoke later with some other people who said the fingerprinting had only just been introduced. Not sure if this is correct or not but they clearly didn't have the hang of it. On departure go through security and give up your water bottle. Checkin was quick as there was no queue (Jetstar to Perth). Then another security check. Then we thought we'd buy a bottle of water for the flight (USD1) - figured as we had already given up our water and been through 2 security checks this would be OK. Another security check to get to the gate and they made us give up our newly purchased water. Lots of people in the queue had the same problem. What a waste of money and plastic bottles!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Denpasar Bali Airport customer review

(Australia)

The Prada Lounge was the best way to enjoy the horrible waiting time at the airport. The staff were friendly courteous and the food and drinks were very enjoyable. I would recommend this lounge as an alternative to sitting in the main area although you will pay for it. Depending on how much you eat and drink as to whether you get your money's worth.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Denpasar Bali Airport customer review

(Australia)

Arrival very frustrating long queues very slow through immigration. Over 3 hours just waiting and wasting valuable holiday time. Hope they can improve service soon. Cannot see why they are understaffed and so slow. Departure from this airport slow so many people at the top of the escalator no room to go. Not as bad as the arrivals though.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Denpasar Bali Airport customer review

Denpasar - seemed like a brand new terminal (international) - sailed through check in - no longer than 5 mins straight to passport control - no queue paid my 15000 departure tax then into a superbly clean departure area. Many shops and eateries (bit pricey though) - although all outlets charged different amounts for same things. Went to one outlet that wanted 40000 rupiah for a bintang beer another on same aisle with better seating only charged 25000 - it pays to compare). Amusing to see in the gents toilets above urinals a fish tank with tropical fish - novel idea !
no
2/10

Denpasar Bali Airport customer review

Checking in at Denpasar was chaotic. There seem to be all sorts of so called security checks without sufficient staff and proper facilities. We were travelling Business Class and had access to the Prada Lounge - a joke. The seats are falling apart and dirty there was very little food which was cold and unappetising. There were no clean cups and saucers for about 20 minutes. Outside on the lead up causeway was a man carrying a sign advertising access to the lounge for 100000 Rupiah. Where is the advantage in paying extra for so called business class comfort. If we didn't like Bali so much it would be off my travel agenda just because of Denpasar Airport.
no
3/10

Denpasar Bali Airport customer review

Arrivals are a nightmare with long lines and the requirement to purchase a visapresent passport and have visa checked. Once through this are pick up baggage (slow) and then walk into a sea of signs and drivers. Not the best experience but through in around an hour at 10.30 on a Sunday night. Departure was much smoother although multiple security checks and searches were interesting. Check in (star class jetstar) was quick as was customs. JAS Business lounge was excellent but boarding aircraft required another two security checks (one x-ray and one by "Qantas" security doing bag searches and pat downs. Overall the airport has improved considerably (5 years since my last visit) and in comparison to some other airports I would rate it fair. Note: duty free and shops remain expensive.
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1/10

Denpasar Bali Airport customer review

This airport is dreadful. Security is chaotic immigration takes forever to get through and is understaffed the meeting area for hotel car drivers is too small and crowded and the business class lounge is similarly awful. And what is really infuriating is that they charge 150000 Rupiah to depart. I make annual trips to Bali and I ask myself where does the money go?. A necessary evil I guess.
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1/10

Denpasar Bali Airport customer review

Dreadfully long wait on arrival at Denpasar airport. It was pandemonium with many flights arriving on a Friday afternoon and only 4 immigration counters open. Waited in the queues for over two and a half hours - hot and uncomfortable with young children and the elderly particularly suffering. Needs crowd control to organise the traffic of the public as people forgot their manners and queue etiquette went out the window in the stifling conditions. Not good enough considering the enormous amount of tourists providing Bali with an economy. However departure was a much smoother process.
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