Denpasar Bali Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 222 reviews
4/10
3 star Skytrax Rating
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3/10

"majority of desks devoid of staff"

(Australia)

Trip Verified | Yet again nearly an hour of disorderly queuing (if you chose the wrong one you ended up waiting far, far longer) at immigration on arrival. Vast majority of desks devoid of staff. Group of them over in corner chatting but didn’t end up manning the desks even though many hundreds of tired travellers waiting to enter. I beckoned an official and explained/asked in my best Indonesian (yes, learning the language out of love for this place and it’s people) that we were very tired and why were so few officials working. Was given an immediate dressing down ‘This is Indonesia, get used to it, I have to wait for 2 hours in China’. Absolutely no welcome here, apparently we’re a sheer nuisance. He was truly harsh and spiteful. Then on departure last October nearly missed flight due to worst queues ever getting back through immigration. So many stressed at not knowing how much longer it would all take and no numbering system so people constantly cutting in. How does one relay this to the Indonesian government? In a nation so populous surely they can ensure every desk fully staffed (even then there are far too few counters for the millions that travel to Bali). And for the massive economy boost that tourism provides why does it have to be made so hard for tourists?
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"serious work to do here"

(South Korea)

Trip Verified | Worst immigration experience. Even worse than those countries commonly associated with negative immigration reputations. The number tells it all: 2 hours of interminable wait just to get my passport stamped. Add to this that this happened past midnight and the situation gets even worse. Allow me to explain in details: Understaffed: Insufficient number of immigration officers even when planes arrive in succession. Inefficient officer deployment: Little reshuffle happens even when one section of the crowd is mostly cleared while other sections are still miserable. Tough luck if you end up in the wrong line. No order at all: Virtually no one takes care of how the lines go through. No one to help you even when group tourists blatantly cuts through the line on a mass scale. There is a reason why you find your line not proceeding at all even after 30 minutes. Defend yourself. Dirty floor: When people have to miserably spend hours of their precious vacation time in the immigration hall, no wonder litters are all over the floor. Think your struggle is over when you pass through immigrations? Not at all. After baggage claim there will be another round of struggle at the customs. Once again, no order at all and the lines will be slow. Make sure that no one passes you and at the same time do not get hit by others' cart and/or luggage, and this round will be a "breeze" and will be over in only about 10 minutes. Finally, a few other observations: The international terminal is a relatively new building, and therefore signs and directions are generally well established. Wifi is also pretty nice: no need to provide your personal information, just connect to a hotspot, click on "log on" and you are connected. The departure area is relatively clean and well-maintained. The arrivals area, on the other hand, is significantly worse (hence 2 stars as an average). In general plenty of seating for passengers but still could be limited in high times. A few cafes and restaurants dot the airport, so not much problem finding your food. Duty free shops are there but limited number of brands and/or selections. No disappointment only if you are looking for the most common items. Bali airport (DPS) is the second busiest airport in Indonesia after Jakarta (CGK). Indonesia, you have some serious work to do here in Bali.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a really poor impression"

(United Kingdom)

Trip Verified | I have travelled a few times to Bali and, generally, since the Visa on Arrival scheme was dispensed with for UK passport holders, had few problems. However, Sunday 9 December arriving on SQ948 from Singapore was a sad throwback to the bad old days and a really poor impression to give tourists of the "Island of the Gods." Plane landed on time at 20.50 but my two hold bags didn't appear on the baggage belt until 89 minutes later. There was no obvious explanation for such a delay and there was zero presence of anyone representing airline, airport authority or baggage handling company to ascertain what was going on. Among those who waited longer than me were disabled passengers and families with young children. I phoned the Singapore Airlines office at the airport during the wait but the number just rang out. Problems can occur at an airport but failure to communicate and take responsibility, as in this case, is a very poor show and does little to assure tourists that they are welcome on Bali (which when you get beyond DPS airport you are for sure!)
Experience At AirportArrival Only
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"hire a porter"

(India)

Trip Verified | Departed at peak hour to Kuala Lumpur. My advice is hire a porter for 30-6000 rupiah. It will save you a steep walk up an incline and hassle at the entry door security check. Airport is well organised and movement through immigration and security was very smooth. The shops are nothing to write home about. There is a free smoking area at gate 5 business lounge but this is crowded. Has a good range of food and soft drinks but a terrible bar.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
9/10

"a decent airport"

(Indonesia)

Not Verified | Went here for a short transit at the domestic airside. It was formerly an International terminal, now a new domestic terminal, and I can't stop smiling at how the terminal looks like. It combines international and local design and there are a few parks in the airport which is quite nice. Wi-Fi was speedy, no line at the security and everything was done under 5 minutes, transferring process was pretty easy. The gates were, in the other hand, quite difficult to navigate. There's only one small billboard, and a sticker at the glass near the gate. This I think should be improved. Nevertheless, this terminal reflects culture and modern architecture and is a decent airport.
Experience At AirportTransit
Date VisitJuly 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Really long lines"

(Taiwan)

Not Verified | Worst airport ever! Really long lines on the way in and even worse, longer lines on the way out! Poor organization so half the lines move really fast and the other half moves so slow some people nearly miss their flights!
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"pathetically slow immigration"

(United States)

Not Verified | From pathetically slow immigration system because of lack of immigration officers, to incorrect posting arrival luggage information, to unacceptable flight delays on three out of three landings is nothing but 19th century performance. Shameful.
Experience At AirportArrival Only
Date VisitOctober 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"unacceptable levels of service"

(Australia)

Not Verified | Absolute third world levels of service. The rest of the world is moving to scanners and you insist on two hour queues for visa on arrival. Children and kids all having to queue for 14 immigration officers when there were at least 1500 people waiting. Moved about a third of the way in 40. Totally unacceptable levels of service for the 21st century.
Experience At AirportArrival Only
Date VisitOctober 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
1/10

"What an awful airport"

(United Kingdom)

Not Verified | What an awful airport. They screened our bags before check in. Then they made us open them at the check in desk. Then they x-rayed them as normal for hand luggage. They made us open them again for checking at the gate. 29 degrees outside, the only place with seating is at the gate, which was like a glasshouse. Hard plastic seating. Just shocking.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
3/10

"awful customer service at the airport"

(Pakistan)

Trip Verified | Worst airport I have ever been to. 1) Waited 1 hour in check in line - not very long line. Staff were working in slow motion. 2) Rude staff. 3) Waited 20 minutes in line to board plane. Even though they kept announcing to board the plane asap! 4) Each customers boarding pass was checked 8 times. Again and and Again. 5) Took lighter in my bag away saying it was forbidden. This has never ever happened. 6) Horrible air conditioning, felt sweaty and nauseous. Loved Bali so much and I’m so sad that the experience ended with the awful customer service at the airport.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no