✅ Trip Verified
| Worst immigration experience. Even worse than those countries commonly associated with negative immigration reputations. The number tells it all: 2 hours of interminable wait just to get my passport stamped. Add to this that this happened past midnight and the situation gets even worse. Allow me to explain in details: Understaffed: Insufficient number of immigration officers even when planes arrive in succession. Inefficient officer deployment: Little reshuffle happens even when one section of the crowd is mostly cleared while other sections are still miserable. Tough luck if you end up in the wrong line. No order at all: Virtually no one takes care of how the lines go through. No one to help you even when group tourists blatantly cuts through the line on a mass scale. There is a reason why you find your line not proceeding at all even after 30 minutes. Defend yourself. Dirty floor: When people have to miserably spend hours of their precious vacation time in the immigration hall, no wonder litters are all over the floor. Think your struggle is over when you pass through immigrations? Not at all. After baggage claim there will be another round of struggle at the customs. Once again, no order at all and the lines will be slow. Make sure that no one passes you and at the same time do not get hit by others' cart and/or luggage, and this round will be a "breeze" and will be over in only about 10 minutes. Finally, a few other observations: The international terminal is a relatively new building, and therefore signs and directions are generally well established. Wifi is also pretty nice: no need to provide your personal information, just connect to a hotspot, click on "log on" and you are connected. The departure area is relatively clean and well-maintained. The arrivals area, on the other hand, is significantly worse (hence 2 stars as an average). In general plenty of seating for passengers but still could be limited in high times. A few cafes and restaurants dot the airport, so not much problem finding your food. Duty free shops are there but limited number of brands and/or selections. No disappointment only if you are looking for the most common items. Bali airport (DPS) is the second busiest airport in Indonesia after Jakarta (CGK). Indonesia, you have some serious work to do here in Bali.