Cairo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 83 reviews
3/10
No Skytrax Rating
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2/10

Cairo Airport customer review

Went through terminal 2 on flight to/from Doha on Qatar Airways. On arrival I was hustled by various people who wanted to "help" me find a taxi etc. even before immigration. This terminal is a mess! The building is old and run down. On the way home food was poor and overpriced and staff are either not interested or looking for some kind of tip. Really it's not a pleasant place to spend two hours and does not give a good first impression on arrival. On the other hand I flew domestic on EgyptAir through new terminal 3 building during my visit to Egypt which was a much better experience although signage and announcements were lacking. Keep an eye on the boards as they can change without warning!
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3/10

Cairo Airport customer review

Arrived from JFK to CAI new terminal. Facilities were neat immigration fast customs a bit confusing . Long wait for luggage but finally arrived. Terminal building was nice modern signage sufficient staff a bit disorganized but finally everything fell in it's place.
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3/10

Cairo Airport customer review

I have flown a number of flights through the new T3. Better traffic control outside newer/modern look alcohol available in bar/restaurant many gates with walkways fairly efficient check in and passport control departing. The bad - business class lounge (they just opened a second Egyptair this last week) are poor - the attendant told me they would be opening up a nicer one in a matter of months frequently claim a gate is open when it isn't so you walk all the way and are stuck in a hall with a bunch of other people in front of the closed gate (and you have to go through security again) and on arrival the scene at passport control is pure chaos! I spent 30+ minutes in the business/first class line because they allowed individuals with group passports (5-10 passports in a stack) to cut ahead of the business and first class passengers in line! The other lines were extremely long and extremely slow. And also bad is you still get stuck using a bus despite them having open gates and the drive from plane to terminal is a good fifteen minutes. So overall I'm pretty disappointed and actually preferred terminal one with its McDonalds Starbucks and Cinnebon (none of which have a franchise in T3).
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1/10

Cairo Airport customer review

I am using Cairo airport on a regular basis (T1 and T2) and it is not really an enjoyable place to get through. CAI is just disorganised people jump queues crowd control at departure is inexistant signage is inconsistent and the chaos at passport control (Terminal 1) is something worth being filmed although immigration officers do an obvious effort to be polite on arrival. Options for transport to the city vary between shabby taxis and being ripped off by so called limousine agencies. No trains or decent buses are available. Terminal 3 has recently opened and let's hope that is gives a better image of the country.
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1/10

Cairo Airport customer review

Complete nightmare avoid this airport at all costs. Badly laid out and staff are rude and unhelpful. Overpriced food dirty bathrooms generally unpleasant. Smokers everywhere. Unfortunately had to spend a total of 11 hours there - never again. Pyramids are not worth this.
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1/10

Cairo Airport customer review

Absolutely horrible! Upon arrival before passport control aggressive touts approach you form all sides trying to get money for helping you trough immigration or for organising taxis. Completely unnecessary "help"! Departure hall chaotic and people smoking every where. Filthy toilets stinking from far away! Hard to understand how a country with tourism being so important and with special tourist police doesn't do anything about the airport!
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4/10

Cairo Airport customer review

Arrival in Terminal 1 was disappointing building seemed old and was rather crowded. No organised lines whatsoever and complete chaos. However departure from same terminal (Terminal 1) was a different story. Departure seems very new large LCD screens displaying flight information organized check-in desksmany immigration kiosks. There were many food outlets such as McDonald's Starbucks Cinnabon etc. The airport-facing side of the waiting area is all glass which enables you to watch all the planes. Hopefully issues concerning departure will be solved with the opening of Terminal 3 this month.
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4/10

Cairo Airport customer review

Arrived in original older terminal. Old dilapidated and poorly signed. I'm not sure where I was supposed to obtain a visa (I had one already in my passport from consulate at home). Baggage gathering was straightforward but a little chaotic. It took me a good half hour to get my luggage. Departure terminal was fine. Beware of crooked people who pretend to be airport staff but are just looking for tips. Otherwise modern airport after you go through security. McDonald's Star Bucks and a few other shops. Smoking is permitted in certain areas and one room.
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2/10

Cairo Airport customer review

The arrival in the new airport went very smoothly but the international departure hall is a total mess. There is a separate Star Alliance/Egyptair business section giving the privilege to have longer queues than in the economy main hall. Signs are confusing plenty of people around trying to "guide" you for faster processing against a tip in all a miserable place.
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1/10

Cairo Airport customer review

I arrived and departed to Madrid on IB and also domestic on EgyptAir. Signs and announcements are confusing was given wrong departure gate and staff are unresponsive and unhelpful. Terminal sheathed in decaying white ceramic makes it seem like an old WC. It took 2 hours to get past security and immigration long queues and total chaos and no food except one cafe with sweets and bread both not recommended. Very hungry. Domestic Arrivals much worse. No working signs at all in baggage reclaim only 2 working belts for all flights so luggage split across more than one belt extremely over crowded and no information. Wasted 90 mins locating luggage. Touts all around arrivals to "help" with luggage taxis whatever. No control or rules at all. Very aggressive hassle in taxi area. New terminal should now be open may be better structurally but I doubt will help resolve biggest problem of general disorder and confusion is worker issue not infrastructure. New metro line will avoid taxi touts though. Not recommended for transfer passengers but if flying onward in Egypt or to/from Cairo no real choice.
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