Cairo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 82 reviews
3/10
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1/10

"the absolute worst airport"

(United States)

Trip Verified | This is the absolute worst airport I have ever been in. I have lived in developing countries and traveled from airports in those countries - including provincial towns in Siberia and Kurdistan in Iraq - and so far no experience has been as bad as Cairo. I have transited through Cairo twice in the past week and both times were truly awful. It is bad enough that even though I prefer to save money any way that I can and often that is through less enjoyable airports, I won’t do it again. My first experience at Cairo airport was a week ago. I was transiting from Tunisia to Iraqi Kurdistan and withdrew money. I was worried I wouldn’t be able to get cash in Kurdistan, so I wanted to get money first and exchange it during my long layover. The atms only give Egyptian pounds. None of the currency exchanges would allow me to change them to dollars even though they had signs displaying that they would. They told me if I got a visa and went out to arrivals, I could exchange it there. I was nervous enough about accessing dollars I went ahead and did that since I had a very long layover. When I went to arrivals, they told me no, in departures there is a currency exchange that will give dollars. That was a lie too. When I went past passport control and into the departures area, I was told that nowhere could I exchange that money. When I arrived in Kurdistan, my checked bag had my toiletries and other containers opened up and poured messily into my bag like someone was looking to see if I had anything worth taking. Maybe this wasn’t them, but I’m inclined to believe it was. Unfortunately for them it was only dirty clothes, because I carry anything sentimental or valuable in my carry on. My second experience has been awful as well. Flying from Erbil on Egypt Air (also a horrible airline) and to Canada via Amman on Royal Jordanian. I was told I’d need to get my boarding pass in Cairo. They gave some random airport worker my passport, and it went from one random airport person to another with no explanation. I was escorted to the transfer info area where the person holding my passport will not allow me to leave and will not return my passport. I am very worried at this point if I will get my passport back or my boarding pass before my flight. It has been 4.5 hours since I had anything to eat or drink - or used the bathroom - but I am afraid to leave because the guy keeps wandering off with my passport in hand, and I am afraid it will really disappear if I leave since he refuses to give it back. I have tried to communicate using google translate but he refuses to give information or answer basic questions. I had really thought about visiting Cairo during this trip, but these experiences at the airport make me never want to return to this country, even just to transit. Horrible airport. Maybe the country itself is not like this, but I’m okay with never finding out.
Experience At AirportTransit
Date VisitJuly 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"airport is slightly above average"

(United States)

Not Verified | The airport is not in the top but sure isn’t as bad as some expressed, please note that the airport has 3 separate terminals, the oldest one is not good but I understand there is planned renovations. The other 2 terminals are fairly new, good and clean, there is some miss organization but I have seen way worse in Major Airports. Overall, the airport is slightly above average and you can have decent time and reasonable waiting / process time.
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"One of the worst international airports"

(India)

Not Verified | One of the worst international airports I have been to. The food court is just for its namesake with no options for vegetarians. Highly overpriced soft drinks, like 10 times the price. Staff do not speak adequate English. Washrooms are not cleaned and the tables are always dirty. Last but not the least, the interiors are very old and unconvincing.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
4/10

"Lots of security checks"

(Thailand)

Trip Verified | Have free WIFI but you need a telephone number to get confirmation code via sms. Waited 40 minutes to get checked baggage. No sign to show how to get to terminal 3, to terminal 2 and needed to ask security staff instead. Lots of security checks and no battery in carry-on baggage. Few restaurant at duty free shop area in international departure area. Better to walk around gate.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"shaking us down for money"

(United States)

Trip Verified | We arrived 3 hours early for a flight to Greece. We checked in online but we’re not issued boarding passes as the airport requires you to check in in person. So we get to the first security gate right at the entrance of airport and they tell us the check point is a closed for economy and that we cannot pass thru until an hour before our flight. Then they say that they will let us pass, they can open the gate now. They proceed to grab our bags and pass them thru security and then ask for money. We go thru security to get to the check in area, but then the security agent stops us and starts looking thru our bags then demands money in order to let us pass. That the airport is a business, so the agents who are checking our bags are shaking us down for money. Absolutely ridiculous! You expect this at the tourists sites but not at an international airport by the staff. Never again.
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

Cairo Airport customer review

(Portugal)

Trip Verified | Simply one of the worst airport experiences in my almost 50 countries traveled. Everyone very unfriendly and confusing at the security gates. All toilets extremely dirty. Also I can't understand why they have to take your only lighter (every other country lets you take one (not more) and then you go to a smoking lounge where only the security guards have lighters and are clearly keeping them for themselves.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"first impression of great disappointment"

(United States)

Not Verified | 1. It's the only airport in the world where everyone smokes - even the guards, but no one uses the smoking rooms, making the air unbreathable. It made me very sick. 2. Every person who works at Cairo International Airport is not properly trained in airport procedure. When I was leaving Cairo, the check-point guards kept asking me for my boarding pass though the airline check-in where tickets are issued was on the other side of the TSA/check-point. I'm obviously a foreigner (European) and have a foreign passport, which I showed them. Why would they need to see a ticket which is impossible to get at the airpot entrance?? 3. Guards charge a fee to enter the airport to wait for family - even if you yourself just landed but at the other terminal. 4. Terminals are not cohesive. Terminal 1 is practically in another town, away from terminal 2. My wife who was flying in from a different country after visiting family had landed earlier than me, so she had to take a taxi from Terminal 1 to Terminal 2, and they didn't let her wait inside. She had to wait outside with beggars who aggressively harassed her. That is when they charged her to re-enter the airport despite her showing them that she just landed at the other terminal. 5. They would not let me exit Terminal 2 to go to Terminal 1 to get to my proper flight. Since I had landed at Terminal 2, I thought I'd be departing there as well, so that was my error, but they handled it so poorly, I nearly missed my flight. 6. Terminal 1 is very, very dismal. Terminal 2 looks like a normal airport. Why is this? Why does Terminal 1 have people washing their feet in the bathroom sink? And why do I have to pay to use the bathroom in Terminal 1, but not Terminal 2? It makes the traveler's first impression of Cairo one of great disappointment. 7. Terminal 1 Arrivals has no wifi, no place to charge your dying phone and nothing to eat.
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Never again"

(United Kingdom)

Not Verified | Do not expect special assistance to be available. There were two people coming off the flight from Luxor and I was unfortunately one of them. We were connecting with the flight to London Heathrow. We had to wait for nearly half an hour for one wheelchair to arrive and then we were hoisted to the ground which took another few minutes. The man took my companion in the wheelchair but not myself. My carer tried to tell him that I would be unable to walk very far. He did not speak any English so could not understand. He then set off very fast and we had no idea whether he would come back or not. I decided I had to try and walk and follow him which is lucky I did as he was going off work in any case. We then followed the man with my friend in the wheelchair and myself struggling to keep up to a seating area when he informed us in sign language that he was finishing work - in other words he expected a tip. He did not get one as he was most rude not waiting for me and not slowing down. There were some smartly dressed people around but no sign of a wheelchair. We asked where the assistance was - this man told us to sit there and wait so we waited 15 minutes. He obviously had no intention of helping us. People were so rude and arrogant. We then decided we had to go without the wheelchair to the security check which was a distance from the seating area labelled special assistance. We had to stand for about 15 minutes while they allowed people from the other queue to join what was the fast track queue. We then had to strip most of our clothes off and they even asked me to remove my rings. After security we were told to sit in a seating area at the gate and wait for the wheelchair to come. We were then told we couldn't sit there in sign language - no sign of a wheelchair. Eventually with minutes to spare a man appeared with one wheelchair for three of us. It was obviously a mistake to require special assistance and they want to increase the number of tourists! Never again.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
7/10

"a few hours here was fine"

(United Kingdom)

Trip Verified | Transit in Cairo. First time in years and was nervous given other comments. But it was easy. Handy tip make sure you buy water from the big duty free and get it sealed in an approved plastic bag if you want to take it on the flight. Seating pre gates is limited. Toilets clean but small and busy. No water fountains for drinking. All flights announced and security (pre boarding) efficient. Overall a few hours here was fine. Didn’t use WiFi
Experience At AirportDeparture Only
Date VisitNovember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"waiting areas are pretty boring"

(Germany)

Trip Verified | I arrived and departed Cairo Airport several times.My experiences were always quite similiar. You arrive at the airport and you have to go through immigration. Visa is easily obtailable, but then you need to wait. Sometimes nearly one hour until you can finaly reach your immigration desk and can enter the country. With luggage I've never had a problem, but then, before leaving the airport, you need to go through customs check, where they select people to put their luggage through an x-ray. As a European, I had never have my luggage inspected. Even when I wanted to declare that I have more bottles of alcohol with me than allowed, custom officials kept sending me away. So I gave up and walked through the green corridor, nobody seemed to mind. Then starts the hassle, as Cairo Airport has a public transport connection, but people at the airport will just deny it! Actually, from T2 or T3 you need to catch a shuttle bus (running irregular intervals) to get to a bus station and from there take a bus to Cairo. Very inconvenient, so try to get a taxi. This is quite difficult, as drivers will always try to rip you off. From the airport to Tahrir Square or Dokki, 150 EGP is the local price, as a foreigner, getting a deal for 200 EGP is fine, 250 is also okay. Problem: Upon leaving the airport, taxi drivers need to pay at a toll gate, and some will insist you pay it, which was never agreed in the first place. Fun fact: If you are going to the airport, they will also insist you pay extra. If you need to go to central Cairo, that can become a painful ride, as streets are congested, best case 30min, worst case 2 hours to Cairo. (It can take 2 hours even when arriving at 1 a.m.) On the way back you will have similar problems, only in Cairo you have more power to negotiate. Beware: Some drivers are too stupid to find the airport. If you want to make sure, everything is okay: Download Uber Egypt App before getting to Cairo and use Uber. Taxi drivers complain about Uber, but they do not realize if they charged "sensible" rates or did not change their price during the ride, they would not face this problem. When picking up people, you are not even allowed to enter the airport building or stay on the same side. You need to stand in a large crowd of people waiting for your people to arrive. Hated it. When you made it back to the airport, you will be greeted by "helping hands", that will take your luggage out of your hands and start moving it to security check. Last time I just started shouting at them to let my luggage free. They want a "tip" for their service, like every Egyptian. That is okay, but they will not settle for anything less than 20 EGP, which is, by Egyptian standards, way too much. (If you tip ordinary people 5 EGP, they will be very happy). Then security guards insist you showing them your ticket, passport is enough. So always carry a copy of your ticket on your smartphone or in your bag. Then it is check-in time, which I have never had a problem in Cairo. Passport checks can be slow or can be fast, but it is usually faster than entering the country. The duty-free and waiting areas are pretty boring. Before your gates open, you need to sit on a few metal benches. Before entering your gate, there is another detailed security check, only whole airplane needs to pass through one lane, so terribly long queuing. Airport needs a subway and more security lanes
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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