Bucharest Otopeni Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 104 reviews
3/10
No Skytrax Rating
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1/10

"extremely disappointing experience"

(Romania)

Not Verified | I recently had an extremely disappointing experience. The airport was eerily empty, creating a rather unwelcoming atmosphere. But the real frustration began with the inefficiency in handling our luggage. It took them over an hour to offload our bags from the plane. This caused us to miss our connecting flight. Their lack of urgency and disregard for passengers' schedules was appalling. The entire ordeal was not only time-consuming but also added unnecessary stress to our journey. I strongly advise travelers to consider other options if possible.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“Absolutely terrible”

(United Kingdom)

Not Verified | Absolutely terrible. A disgrace and I've seen a fair few airports. Rude staff, no seats, dirty. Avoid at all costs. Queuing by the way is non existent. Even they could improve with a few hundred euros for proper queuing tape. Airport reflective of the country as a whole.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Would definitely not recommend"

(United Kingdom)

Not Verified | Horrible experience, long queuing times especially at security, and rude, unprofessional staff. Flying is already a stressful experience, every time I am at this airport it makes it an absolutely horrible experience. Would definitely not recommend, and a shame for anyone visiting Bucharest to have this as a first point of contact.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"boarding area narrow and crowded"

(Romania)

Trip Verified | Security was fast, although there is no priority lane for business class or frequent flyers. Passport control with huge lines but there are automatic gates if you have biometric passport, where things go much faster. The boarding area is narrow and crowded, not the best place to spend some time.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"security for a whole hour"

(Sweden)

Not Verified | We had to wait at security for a whole hour until it was our turn. Some people had 10-15 minutes left until their flight left they tried telling the security workers but got yelled at instead because it was apparently "their fault". But what i think was actually really offensive was that there was this women who didnt speak any english at all and 1 of the workers there who was a man started waving their hand at their face as if they couldnt see. It was extremely rude and they even laughed after she had left. The workers had no respect for the people there.
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Far too small and old"

(Norway)

Not Verified | Far too small and old airport for the numerous tourists using it now. It is dirty, very hot - air condition is non existent almost, long lines for check-in and security, few seats at the gate, ridiculously expensive food and drink. We had to wait 45 minutes after we landed until they opened the plane door and almost three more hours for the luggage. The explanation was that they didn't have enough people at work. Staff working at the airport is disrespectful. A shame for the country!
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This airport is a total mess!"

(United Kingdom)

Not Verified | This airport is a total mess! Is no water fountain available for people with water bottles! No sustainable solution for people who don’t want to buy plastic bottles! The prices are triple-one sandwich is £10! The employees are so lazy and they are so disrespectful! The toilets are without toilet paper and so dirty! Every shop they have tips jar but if ask them To refill your steel water bottle not a chance! Also, it’s a government airport and instead of promoting Romanian government hospital, they promote only private hospitals! Me as person who travels abroad I want to see where is the closest hospital and I want to see the government institutions to promote government institutions and hospitality, or about the country!
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"customer service is non-existent"

(Romania)

Trip Verified | As many times, I arrived at OTP. The experience is as always very poor as very often the ‘fingers’ don’t work and passengers are made to disembark via the rear door and taken to the terminal by bus although the airplane is directly parked at the terminal. Always spurious excuses being made. Dirty terminal, long queues at passport control are the norm. This time I was trying to get my lost luggage from this flight from VIE (I had a very short connecting time coming from BSL). I traced the luggage with the help of Austrian and got confirmed that the luggage was scanned on VIE and was sent to OTP. The person in the handling agency didn’t take any responsibility, did acknowledge that the luggage must have arrived but said that I should go to police to report the loss although it was in the custody of Austrian and the handling agent since I handed it over in BSL. So, summarising, avoid this airport and country, where customer service is non-existent and look for some nicer destinations to spend your money if you have a choice.
Experience At AirportArrival Only
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"always queue at security"

(Romania)

Trip Verified | Electronic terminals for passports do not work. Always queue at passport verification. Always queue at security checks. Crowded. Unsanitary. The smoking areas are SO DIRTY and without actual AIR. Just open a window if you cannot find a technical solution. Do not kill your passengers with the dirt and the smell. But well, now we know that we can play poker. Even if, from pass control (arrivals) to luggage room is SO SMELLY and dirty. Think of a long tunnel, no fresh air or actually working air conditioning/ purifiers + no natural light + the smell of adhesive because the whole length of this tunnel is now presenting posters of Max Bet casino. Great quality of life and sustainability! And this is a public company!
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"worst airport I have ever had to fly from"

(United Kingdom)

Not Verified | The worst airport I have ever had to fly from. The screening and customs extremely slow, lots of staff but everyone is absolutely useless and can’t be asked. Toilets are in a state, haven’t made any improvements since probably it was refurbished last time. The vending machines half don’t work and the other half don’t give any change. Avoid travelling there if you can, choose other airports.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no