Bucharest Otopeni Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 108 reviews
3/10
No Skytrax Rating
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1/10

"complacency, and ignorance"

(Romania)

Trip Verified | When standards are low you don't know any better. No responsibility, no accountability no vision, no desire to change for better. Change for worse is easy, you don't do anything. All standards are improving in the industry but here is only complacency, and ignorance. Staff is disgruntled, aware that nothing works therefore no respect for their job. Processes that should work smoothly are just road blocks such as recovering luggage once flight was postponed. Airport in huge disrepair, and miserable as if you were waiting in a bus station close to a garbage dump. Business lounge Dacia, another bad experience, smoker area inside the lounge but they have air where the lounge doesn't have air conditioning. The attendant from the lounge entrance made a joke saying that nobody complains about it, and by the way no worries she had a fan to ease up on the challenge. It seems that my country will be forever the bus station near a mountain of garbage. I personally think it is a shame to claim that we are part of Europe.
Experience At AirportDeparture Only
Date VisitJune 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"disorganization is outstanding"

(United States)

Not Verified |   After guessing at which line to wait for checking my luggage, I'm still waiting in a line that doesn't move for longer than an hour. The reason: the conveyor belt that moves the luggage is broken. When I left Washington, the same problem happened, just that the IAD airport organized porters with carts, and we didn't wait at all. The disorganization level at this airport is outstanding!
Experience At AirportDeparture Only
Date VisitJune 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This is the worst airport"

(United States)

Not Verified | This is the worst airport. There are no sitting areas at all. People sit on the floors, on rails, stairs. I had a business class ticket but because I arrived too early to the airport I couldn’t use the business class lounge! Because the check in for my baggage was an hour before the flight! Shame on you! Total disappointment
Experience At AirportDeparture Only
Date VisitMay 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"personnel is unprofessional, impolite"

(Switzerland)

Not Verified | The airport personnel is unprofessional, impolite, snatching documents from my hands without prior request (especially at the gate), treated with the same disgust from these people that at least should be trained to say "have a good day" or "thank you" when you buy something from their shops.
Experience At AirportDeparture Only
Date VisitApril 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"extremely disappointing experience"

(Romania)

Not Verified | I recently had an extremely disappointing experience. The airport was eerily empty, creating a rather unwelcoming atmosphere. But the real frustration began with the inefficiency in handling our luggage. It took them over an hour to offload our bags from the plane. This caused us to miss our connecting flight. Their lack of urgency and disregard for passengers' schedules was appalling. The entire ordeal was not only time-consuming but also added unnecessary stress to our journey. I strongly advise travelers to consider other options if possible.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“Absolutely terrible”

(United Kingdom)

Not Verified | Absolutely terrible. A disgrace and I've seen a fair few airports. Rude staff, no seats, dirty. Avoid at all costs. Queuing by the way is non existent. Even they could improve with a few hundred euros for proper queuing tape. Airport reflective of the country as a whole.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Would definitely not recommend"

(United Kingdom)

Not Verified | Horrible experience, long queuing times especially at security, and rude, unprofessional staff. Flying is already a stressful experience, every time I am at this airport it makes it an absolutely horrible experience. Would definitely not recommend, and a shame for anyone visiting Bucharest to have this as a first point of contact.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"boarding area narrow and crowded"

(Romania)

Trip Verified | Security was fast, although there is no priority lane for business class or frequent flyers. Passport control with huge lines but there are automatic gates if you have biometric passport, where things go much faster. The boarding area is narrow and crowded, not the best place to spend some time.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"security for a whole hour"

(Sweden)

Not Verified | We had to wait at security for a whole hour until it was our turn. Some people had 10-15 minutes left until their flight left they tried telling the security workers but got yelled at instead because it was apparently "their fault". But what i think was actually really offensive was that there was this women who didnt speak any english at all and 1 of the workers there who was a man started waving their hand at their face as if they couldnt see. It was extremely rude and they even laughed after she had left. The workers had no respect for the people there.
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Far too small and old"

(Norway)

Not Verified | Far too small and old airport for the numerous tourists using it now. It is dirty, very hot - air condition is non existent almost, long lines for check-in and security, few seats at the gate, ridiculously expensive food and drink. We had to wait 45 minutes after we landed until they opened the plane door and almost three more hours for the luggage. The explanation was that they didn't have enough people at work. Staff working at the airport is disrespectful. A shame for the country!
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no