Bucharest Otopeni Airport

Not Verified | I had a flight at 7.25am and when I arrived at my gate an hour and a half before my flight was to leave, I found another destination on the board and no one at the desk to explain. Then, the destination changed to the correct one, but I only found out online that my flight is 4.5 hours delayed. I waited and waited and 4 hours into my waiting, suddenly there's another destination on the board (again!) and still no explanation! Was the flight moved to another gate? If so, why wasn't there an announcement or information on the check-in board at the old gate? It's terrible management, I am not impressed. And the [unnamed] airline is not impressing me either.

✅ Trip Verified | Buna ziua, Prin prisma serviciului folosesc transportul aerian intern destul de des. La ultimele 2 vizite a trebuit sa ma descalt, in conditiile in care nu puneti la dispozitie botosei de ultima folosinta. Nu mi se pare normal si nici igienic sa ne plimbam desculti pe unde pasagerii calca incaltati. Sunteti un aeroport international, dar nu sunteti dotati ca unul. - Hello, In terms of service, I use domestic air transport quite often. At the last 2 visits I had to take off my shoes, in the conditions in which you do not make the last-use boot available. It does not seem normal or hygienic for us to walk barefoot where the passengers step on their shoes. You are an international airport, but you are not equipped as one.

Not Verified | Airport is very low quality in many aspects, cleanliness, design, furniture. The staff, some of them are nice and friendly but most are not like that, they are a bit aggressive, they don't seem welcoming at all, their English language is not the best and if you are working in an international airport that is the biggest in Romania, then I would usually expect the staff to speak better English. Overall don't recommend, but if you don't have another option it will do the job, it just won't be a very nice experience.

✅ Trip Verified | A surprisingly small airport for a capital city. The whole appearance is dated with dirty floors, limited food court and cramped lay out. Staff were ok, not the friendliest. Duty-free shops are in abundance. The best part is the border control as they've many booths to choose from in a smart cubicle setting. Other than that the whole experience is cumbersome.

✅ Trip Verified | I wish to make a formal complaint with regards to the handling of passengers. Me and my partner were due to fly, and were denied due to my name being written in Bulgarian. Nowhere does it specify a language for this to be written in. My name also matches the ID required for travel. Upon asking for a manager to speak to to get this resolved, we received a "NO" answer and tried to find a competent employee on the issue ourselves, we were thrown between people which appeared to be time wasting until our flight had departed. Only then did the man assisting us, walk us near the entrance and said "exit" and then walked off. The staff handling the situation were arrogant, rude and made a joke of the issue. I will be raising the local authorities as this has caused a complete domino effect, not to mention it appeared as though the matter was made worse by the fact I am Bulgarian, not Romanian/English. It was not just departing from this Airport either, upon arrival from England we were met with the same hostility.

✅ Trip Verified | Extremely rude staff at the Wizz Air check in desk. I've never had such a degrading experience with an airport as the one I had yesterday at the Bucharest Otopeni. Wizz Air staff was yelling and humiliating the passengers with her attitude. They need a huge improvement of their customer service. It's a shame and really sad.

✅ Trip Verified | I arrived at the airport at 6am, had everything ready including printed negative results. I took a second rapid test in the bathroom and took photos. I went to board my flight and they proceed to tell me I need a certified certificate within four hours to prove my rapid test is negative, this was not information provided to me even when I called the call center (which by the way took an hour to get through for Blue Air). I now need to miss my flight and buy a new one for 250 euros. I asked the lady at the check in who do I talk to because I had no idea and it never specified how I get this test with a certificate within 4 hours of my flight, she tells me, there is no one to talk to. I walk back through customs with security, crying and confused. I ask the information desk guy who tells me he doesn't know what I'm talking about, So I ask a security lady, she says ask the info guy, I say I did so she asks him. He looks at his computer, I think he's looking something up, after 5 minutes I realize he's just on his computer doing whatever he wants. So I yell pharmacy at him, he grunts, and says go up the stairs to the right. The pharmacy assistant speaks no English but sells me a rapid test. I call my Romanian friend for assistance as I still need to prove with a certificate that my results are negative, they talk on loud speaker. The lady yells at my friend and tells her to tell me to leave. My friend then calls the airport and finds out I have to walk 12 minutes along the highway to go to a drive through test to get the results, with all my luggage. I finally do this and arrive back exhausted and furious. This was the most mortifying experience in an international Airport and Bucharest should be ashamed. In an international Airport people need at a minimum to be able to have compassion and probably be able to speak English? I mean come on, if I can go to Japan and have no problems I should also be able to come here and have the same experience. Get out of the stone age and get some friendly staff who know what a pharmacy is.

Not Verified | Absolutely horrible, bad organization, people weren’t wearing masks properly, everything incredibly crowded, be early and prepare to remind people we are in a pandemic.

✅ Trip Verified | I had a great experience at this airport. I last flew on the route Bucharest-Paris CDG with Air France. The flight was at 6 am and even though the flight departed that early, the airport was busy. The time spent at check in was decent. Having a Sky Team card we were allowed to stay in Tarom’s lounge, being an Air France partner. Boarding didn’t took long at all because we boarded in zones. We than de-iced and waited in a queue for us to take off. Didn’t took very long, but there were at least 5 planes in that queue. Overall, the airport is ok.

✅ Trip Verified | I fly often in and out of Henri Coanda - Otopeni International Airport in Bucharest, Romania, as it is home for me now. In terms of access to the airport, there is no direct train link yet, but the line is under way and due to be open in 2021 and will be an underground metro link. There are direct buses to and from the airport to Gara De Nord, the main train station in Bucharest. Also many private mini buses and taxis. Advice with taxis is to use the automated ticket booking machines inside the arrival area, take a ticket and then go outside and your taxi will arrive shortly. Taxis outside you run the risk of getting ripped off. Sometimes the machines are so busy they don't work so Uber is a great option as well. Airport is probably classed as small to medium on the scale of things and during the early morning departure rush can be very busy and crowded especially where the budget airline check ins are located directly through the departure terminal entry doors. It will need to be overhauled and expanded in coming years as it is straining under the increased passenger load each year. Despite that though I like it as a nice compact airport, not long commutes, with a decent mix of air-bridges and bus transport to aircraft. For its size it has a good food-court on lower ground level and a good range of cafes spread through the terminal. Security scanning is rigid which is good and thorough and going through customs leaving is easy and painless and the same on arrival. The only let downs are the baggage carousel area and seating directly outside departure gates which is limited. I have waited more than once for over an hour for baggage. Once claimed however nobody really declares anything and you are never really checked, just straight out to the arrivals hall which again is smallish and a little cramped so best to get straight out. I like it though, nice small cozy airport and always functional for me.