Bucharest Otopeni Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 109 reviews
3/10
No Skytrax Rating
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1/10

"Far too small and old"

(Norway)

Not Verified | Far too small and old airport for the numerous tourists using it now. It is dirty, very hot - air condition is non existent almost, long lines for check-in and security, few seats at the gate, ridiculously expensive food and drink. We had to wait 45 minutes after we landed until they opened the plane door and almost three more hours for the luggage. The explanation was that they didn't have enough people at work. Staff working at the airport is disrespectful. A shame for the country!
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This airport is a total mess!"

(United Kingdom)

Not Verified | This airport is a total mess! Is no water fountain available for people with water bottles! No sustainable solution for people who don’t want to buy plastic bottles! The prices are triple-one sandwich is £10! The employees are so lazy and they are so disrespectful! The toilets are without toilet paper and so dirty! Every shop they have tips jar but if ask them To refill your steel water bottle not a chance! Also, it’s a government airport and instead of promoting Romanian government hospital, they promote only private hospitals! Me as person who travels abroad I want to see where is the closest hospital and I want to see the government institutions to promote government institutions and hospitality, or about the country!
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"customer service is non-existent"

(Romania)

Trip Verified | As many times, I arrived at OTP. The experience is as always very poor as very often the ‘fingers’ don’t work and passengers are made to disembark via the rear door and taken to the terminal by bus although the airplane is directly parked at the terminal. Always spurious excuses being made. Dirty terminal, long queues at passport control are the norm. This time I was trying to get my lost luggage from this flight from VIE (I had a very short connecting time coming from BSL). I traced the luggage with the help of Austrian and got confirmed that the luggage was scanned on VIE and was sent to OTP. The person in the handling agency didn’t take any responsibility, did acknowledge that the luggage must have arrived but said that I should go to police to report the loss although it was in the custody of Austrian and the handling agent since I handed it over in BSL. So, summarising, avoid this airport and country, where customer service is non-existent and look for some nicer destinations to spend your money if you have a choice.
Experience At AirportArrival Only
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"always queue at security"

(Romania)

Trip Verified | Electronic terminals for passports do not work. Always queue at passport verification. Always queue at security checks. Crowded. Unsanitary. The smoking areas are SO DIRTY and without actual AIR. Just open a window if you cannot find a technical solution. Do not kill your passengers with the dirt and the smell. But well, now we know that we can play poker. Even if, from pass control (arrivals) to luggage room is SO SMELLY and dirty. Think of a long tunnel, no fresh air or actually working air conditioning/ purifiers + no natural light + the smell of adhesive because the whole length of this tunnel is now presenting posters of Max Bet casino. Great quality of life and sustainability! And this is a public company!
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"worst airport I have ever had to fly from"

(United Kingdom)

Not Verified | The worst airport I have ever had to fly from. The screening and customs extremely slow, lots of staff but everyone is absolutely useless and can’t be asked. Toilets are in a state, haven’t made any improvements since probably it was refurbished last time. The vending machines half don’t work and the other half don’t give any change. Avoid travelling there if you can, choose other airports.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Otopeni requires much improvement yet"

(United States)

Trip Verified | Immigration and customs processes are downright third-world, not any other way to put it. Very poor signage and crowd control. Finding the Uber lot can be a real pain in the rear, and crossing the road in front of the terminal to get to said lot isn't the safest. There is a train terminal with express trains to the city, with trains leaving every 40 minutes or so. If you want to take a taxi, you can buy a ticket inside the terminal so that you pay a flat/reasonable rate, rather than the rate determined by a driver's whim. As for departures, check-in with TAROM was fine, but I also checked my bag in and went through passport control and security when the airport wasn't obscenely crowded. If you arrive less than 3 hours before your flight and/or there are a lot of departures at around the same time, woe be unto you in those lines. Airside, at least in the international terminal, there is a reasonably good array of duty-free shopping, coffee shops, and restaurants, although the floors and restrooms can be rather dirty. Wi-Fi is hit and miss throughout the entire airport. All in all, there's no doubt that this airport has improved from the communist era, but, even as an American used to subpar airports, I have to say that Otopeni requires much improvement yet.
Experience At AirportArrival and Departure
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Transit was pure chaos"

(Austria)

Not Verified | Transit was pure chaos. The Security staff treated the passengers like animals. It is not normal to have a security check in the transit zone and it took forever because one person wanted to control every step of the procedure. Everybody ran to the gate sweating and I saw people crying. In addition, the flight had a delay and they didn’t inform us. All the stress was so unnecessary and gave our whole trip a bad taste. Never again.
Experience At AirportTransit
Date VisitNovember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"1 hour to pass the security for transit"

(Germany)

Not Verified | I came with Tarom from Amman and had Transit to Munich. After embarking the Plane all Tranfer passengers had to walk first one floor down. No escalators provided. Than we had to go up again one Floor again via stairs. On this level in between is the security check for transit. One security check only. But we could not go directly there. We had to go an additional floor up and there was a Desk with someone checking passports and boarding pass. Than we went the same stairs down again to the security check. As this is not already weird enough, this system can't handle the amount of transfer passengers. The queue was long and it took us 1 hour to pass the security for transit. The personnel working there was very rude, slowly and totally uninterested in us managing our connection. Too many people complained but no one cared. Managed to be at my boarding gate exactly at boarding. Unbelievable how such a small airport can make transit so difficult.
Experience At AirportTransit
Date VisitAugust 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Terrible management, I am not impressed"

(Romania)

Not Verified | I had a flight at 7.25am and when I arrived at my gate an hour and a half before my flight was to leave, I found another destination on the board and no one at the desk to explain. Then, the destination changed to the correct one, but I only found out online that my flight is 4.5 hours delayed. I waited and waited and 4 hours into my waiting, suddenly there's another destination on the board (again!) and still no explanation! Was the flight moved to another gate? If so, why wasn't there an announcement or information on the check-in board at the old gate? It's terrible management, I am not impressed. And the [unnamed] airline is not impressing me either.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"You are an international airport, but you are not equipped as one"

(Romania)

Trip Verified | Buna ziua, Prin prisma serviciului folosesc transportul aerian intern destul de des. La ultimele 2 vizite a trebuit sa ma descalt, in conditiile in care nu puneti la dispozitie botosei de ultima folosinta. Nu mi se pare normal si nici igienic sa ne plimbam desculti pe unde pasagerii calca incaltati. Sunteti un aeroport international, dar nu sunteti dotati ca unul. - Hello, In terms of service, I use domestic air transport quite often. At the last 2 visits I had to take off my shoes, in the conditions in which you do not make the last-use boot available. It does not seem normal or hygienic for us to walk barefoot where the passengers step on their shoes. You are an international airport, but you are not equipped as one.
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
yes