Bristol Airport

Not Verified | This is an appallingly organised airport. Staff don't seem to care about customer service at all. Waiting to get through security was shambolic although some desks had no customers at them we were forced to queue at other desks for ages. The food and drink areas were not cleaned, I would not expect this standard in the UK.

✅ Trip Verified | Bag check in approx 1 hour. Whilst queuing to check bags in I noticed the staff being unhelpful to the elderly who had no idea of how to operate self check in machines. Security are rude, unhelpful and just pedantic. My daughter put her 2 year old sons hand case through and wrongly forgot to remover her ipad from the front pocket of the case. So they pulled the case for checking (this I agree with) however when my daughter removed the ipad rather than scanning the ipad and then rescanning the case the officer thought it nessacary to remove all the child's clothes and empty the whole case in to a tray and scan everything individually. Then dumped it back in front of her and said ok now you can repack it knowing she was trying to contend with her two year old son at the same time who's buggy was still waiting to be scanned. This kind of behaviour is why it takes over an hour to get through security. Please bear in mind we had already queued for security for 45 minutes! As a frequent flyer around the UK over the years Bristol Airport is the most inefficient Airport in the country and the most expensive to park let alone the drop off & collection fees. I have traveled from Bristol (home) to Gatwick and got to my departure gate in under 3 hours and I took us 2 1/2 hours through Bristol. However flying from Gatwick is far cheaper on flights. So Bristol Airport is far from an easier cost effective option. My advise shop about and don't go for the closer option. Enjoy cheaper flights and more time at far nicer cheaper Airports.

✅ Trip Verified | Where do I start? I travelled with my disabled brother Bristol-Porto. Our experience in Bristol was really quite shocking, we were rushed and harassed to hurry up at customs security (not easy when you are having to organise yourself as well as a disabled person) his stick was taken from him to go through the scanner and then he was made to walk through without out it and then it wasn't returned to him for quite some time (in Porto they took it scanned it and gave it straight back to him immediately, he was not made to walk a single step without it, they way it should be). On the way back, once we had flown back to Bristol, I then travelled on to Glasgow having escorted my brother home, my experience this time sadly was much worse, the woman at customs was rushing everyone, shouting at passengers, I had put all my belongings in the tray, removed my liquids, devices etc, I knew the procedure well by this point and she was still shouting at me to hurry along, I simply asked her to calm down and she subjected me to a tirade of abuse and freatened to have me removed from my flight! I was able to smile politely and remained calm thanking my lucky stars that my disabled brother was no longer with me as I would have been more angry and defensive at seeing him being treated in this way. A shocking airport and I will avoid Bristol all together in the future.

✅ Trip Verified | Flew from Bristol to Paphos last Thursday 6 September, returned yesterday early evening. Absolute chaos at the airport on both journeys. Queued for ages at check in on way out which left no time for food or drink, airport was very overcrowded and chaotic. On the return journey yesterday evening our flight made really good time and was expected to land 15 mins early at around 5pm. Turned out that the airport weren’t ready for us which meant we spent 15 mins circling round, we landed on time at 5.15pm. Alighting the plane and going through passport control was quick enough but the wait for our checked in luggage was an absolute joke. Our luggage didn’t arrive until 6.20pm, an hour after the plane was in its parking gate. When trying to exit the airport, there was a security issue which caused the exit doors to shut for 5 minutes, this meant we missed our car park shuttle bus and had to wait, amidst the chaos, another 15 mins for the next one. We finally left the airport drop off/pick up area at 6.40pm. In all, a very frustrating experience, very chaotic and stressful. Please Bristol Airport get your house in order and get more resources on the baggage handling and check in side of things.

Not Verified | Swissport are appaling. Poor attitudes of staff especially the supervisor on 29th at 11.30 am. All automative checkins out of service. 2 people to check in 2 Ryanair flights and they were painfully slow. Staff standing around talking. Swissport staff need training in complaint handling and they need to appoint new supervisors with empathy, the right attitude and right skills. Nightmare with kids.

Not Verified | My elderly parents 88 and 85, my mum with macular degeneration and has no sight, were departing from Bristol to Glasgow, it took 1.5 hours to go through security, they asked for help and were told just to wait in the line with others by a rude staff member. Unfortunately missed their flight, then had to purchase another ticket to another airport Edinburgh as there were no more flights to Glasgow and find there way home at midnight. Shame on you Bristol airport that is absolutely shocking service. Absolutely disgusting

Not Verified | This airport seems to get worse. There were only two scanners manned in security on a busy afternoon. The catering facilities are poor and the prices ridiculous. Do all customers eat either fish and chips or burgers? The best option called Cabin charges crazy prices. At one sandwich stall I was charged £2.19 for a small bottle of water. This kind of robbery is crazy and should be illegal.

NotVerified | On arrival the hoist was in position within minutes of arrival and we were courteously helped to the terminal, taken to baggage reclaim were the OCS lady helped us with baggage and took us to the bus going to the car hire office with instructions for the driver. He, in turn, helped us with our cases from the bus to the Sixt office. Departure was equally good starting with the trolley lady advising us to take a loose trolley instead of paying the £2 fee. We then went to the Special Assistance desk and were immediately dealt with by a most charming lady who took us to check-in were the clerk (looked new to the job!) said we were 1 kilo overweight and would have to pay a surcharge. Our lovely OCS lady went to the surcharge desk for us and came back with news that he had waived the fee. Security were pleasant and not over-officious, although it seemed strange that a lady security deemed it necessary to empty my laptop case completely rather than simply check the laptop. After a short wait in the holding area the hoist staff collected us and again were pleasant and helped with luggage onto the aircraft. A truly first class service.

Not Verified | Once again long delays for our baggage. Every time we fly back to Bristol this happens. Very poor service. Shame since the airport is very good otherwise

✅ Trip Verified | We were leaving and departing Bristol airport midweek before the majority of schools broke-up. After queuing on A38 for 20 mins to access the airport site we then joined a very long queue within the site to get to the drop-off zone. Driving in we could see that the only (one) road exiting the site was gridlocked and it would be a long wait to get out. We eventually managed to enter the drop off zone car park but other than stopping in the road way there were no places to pull-in. This was caused by vehicles trying to exit the car park but we’re stuck in a traffic jam within the car park! Our friend had to queue to exit, pay more than the usual cheapest fee as he couldn’t exit because of the pure volume of traffic. It took him 40 mins to exit the airport site and reach the traffic queue on the A38. This was all repeated when he came to collect us 5 days later. This time he decided to use the short stay drop off car park as the queue for entering and exiting the usual drop-off car park was full again going in and out. Our friend had to drive round the short stay drop -off car park numerous times, circling waiting for cars to leave. After collecting us, we then joined the long queue to exit the airport site. Horrendous conditions and complete chaos. We cannot recommend travelling from this airport and this has put us off using our local airport. It seems the airport owners are more concerned with lining their own pockets and have spared NO thought for accessing, entering, exiting and parking. It’s a disgusting way to treat passengers and things only get worse once inside the airport, very long queues, no seating and long walks to terminals. Avoid using at all costs. Bristol Airport does not deserve your custom!