Belfast City Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 71 reviews
4/10
No Skytrax Rating
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Belfast City Airport customer review

(United Kingdom)

Staff in this airport very abrasive including security taxi and 600 shuttle bus drivers to the city centre.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Belfast City Airport customer review

(United Kingdom)

Fairly quick through security though not all screening positions were in use. This airport seems to be getting more busy each time I visit and sometimes it is difficult to find seating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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Belfast City Airport customer review

(United Kingdom)

This airport is disgraceful. The G4S staff getting you through security have to be the worst i have experienced in my worldwide travels. What they don't seem to understand is they are not providing a good service and visitors to Belfast get a terrible impression of what little the city has to offer. They need to have a good look at this airport as I and many friends prefer to travel to Dublin. Now that is an airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Belfast City Airport customer review

(United Kingdom)

Departed to LHR late afternoon on 24 May and returned mid morning on 8 June. Check in and security fine - no delays but maybe that time on a Saturday is slack. Seats in the departure area dirty and litter lying about. the "gate" area literally a covered walkway with no seats is depressing - reminded me of BHD 25 years ago. On return luggage collection very slow for a 40% full flight and baggage area has a well worn appearance about it. Toilets in that area clearly had not been cleaned for some time. Would only recommend if no alternative.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Belfast City Airport customer review

(United Kingdom)

I went through the security check yesterday on 28th May 2014 about 7.15pm. The staff who was responsible on telling all passengers to put their liquids bag and coat on the tray was very rude. He was ordering us all "Go get a tray" "Put it on a tray" "Go out and check your bag in" "You go away". No eye contact at all. Even if we had not done it right but please be polite. Also the flight was delayed. Coffee shops rushed to shut by 8pm and they switched the lights off when there were still customers seating on 1/3 of their tables. They did not come over to table by table to inform us that they were closing. If they had told us we could had finished our food quickly and left the cafe. Unfriendly staff. We were all shocked and unhappy with the experience in Belfast City Airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Belfast City Airport customer review

(United Kingdom)

I flew from Belfast City airport to Leeds Bradford with my elderly Mum who is 94 . All I can say was from leaving Belfast on 15th May and coming back from Leeds Bradford on the 21st May was super. All the staff from wheelchair assisted floor staff greeting staff check in and cabin crew were helpful and pleasant . Many thanks to you all my journey was made so much easier with your help especially caring for my Mum.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Belfast City Airport customer review

(United Kingdom)

Snazzy little airport only five minutes on the bus from the city and inexpensive too. The usual array of shops and a bar called Bushmills are more than adequate for an airport of this size. A minor gripe was the walk down to the boarding gate a bit of a trek along a dark and dingy corridor with the wind howling in your ears. Boarding was speedy and the staff were excellent if only other airports would follow this example. A credit to the city of Belfast.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Belfast City Airport customer review

(United Kingdom)

A very poor first impression when arriving. Passengers are faced with a long walk down a dark and dingy corridor. The carpet tiles appear to be water stained - leaks from the roof perhaps? No air bridges here - you are exposed to the elements when boarding or disembarking. The seats in the main terminal are looking very tired - many have rips on the cushions and are well worn. On departure security would not accept my online boarding pass and I had to return to the check in desk to obtain a regular one. They said it was because the airline had changed the flight number! The airline stated that security hadn't updated their system - Poor service indeed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Belfast City Airport customer review

(United Kingdom)

Nothing has really changed since I was last here except all the eateries etc are now located upstairs. Security was pretty slow with only one lane open but when a queue started to form they opened another lane however only had one metal detector running which led to the inevitable bottleneck! Had a reasonable lunch in the bush mills bar with a light lunch for two coming to just under £20. As with all airports these days there is an acute lack of seating upstairs most of the seats seem to be within the 'harvest market' restaurant. Seriously about 3/4 of the seating upstairs is located within one of the eateries with just a small handful of 'free' seats. Overall not a bad experience although with the lack of seats and toilets I wouldn't like to be here when it is busy!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Belfast City Airport customer review

(United Kingdom)

On arriving at the airport I was quite surprised to be met with very little seating very pleasant staff very short queue at security which is great but unfortunately as a family of four decided to have some breakfast at the Harvest Market restaurant which turned out to be dreadful English breakfast was inedible and overpriced.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes