Belfast City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 75 reviews
4/10
No Skytrax Rating
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8/10

"quick security, not too crowded"

(United Kingdom)

Not Verified | A small airport, with all the benefits of that: short distances, quick security, not too crowded. It's also quite quick to get into the city. Limited flights compared to Belfast International or Dublin, but when I have the option I'd choose this over the others. The business lounge is also very well maintained and spacious, plus good food and drink options.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"£3.00 to drop off is pure greed"

(United Kingdom)

Trip Verified | £3.00 to drop off paying customers is pure greed! The Airport itself is expensive to eat in and dirty. The arrivals area is a disgrace.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"drop off/pick up is just pure greed"

(United Kingdom)

Trip Verified | The airport management just can't leave well enough alone. They have changed the layout of the roads in the airport to accommodate their £3 parking charge to drop off/pick up passengers, the new system is quite confusing for anyone not familiar with it and £3 to drop off/pick up is just pure greed. Car parking was ok for a change, the anpr camera actually worked this time and issued me with a ticket then opened up. Check in was simple enough but as before there is a distinct lack of seating in departures. The vast bulk of seating is swallowed up by overpriced eateries. I didn't see any mobile charging ports etc although I believe there are some in the private lounge that will cost you around £30 to enter. So, in summary, BHD management have decided to stick the boot in during the cost of living crisis.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
4/10

"woefully understaffed as usual"

(United Kingdom)

Not Verified | Airports service areas woefully understaffed as usual. In the Artisan pub there is only one employee taking orders making coffee and pouring drinks. The queue has snaked to the gates all morning. and I've waited over 30 minutes for a toasted sandwich. The Starbucks queue is even longer. There are no spare seats in the terminal and all of this seems to be ok with airport management.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff attitude is absolutely horrendous"

(United Kingdom)

Not Verified | Their staff attitude is absolutely horrendous, I booked my car in to the long stay car parking while I was away for ten days, I get back to realise that my tyre is flat and I didn’t know how to change it (I've not been driving that long), I go in to the car park desk to ask for help to change my tyre and the man tells me there’s nothing he could do and he did not know one single member of staff that knew how to change a tyre! About 20 members of staff later walked past and pretended they couldn’t see me.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"better of the two Belfast airports"

(United Kingdom)

Trip Verified | Belfast City is now the better of the two Belfast airports. It beats International by a country mile. No more needs to be said. The passengers are less manic than a lot of those using International.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
yes
1/10

"this is the worst airport"

(United Kingdom)

Trip Verified | As a regular flier who flies at least monthly I have to say this is the worst airport I have ever experienced. No facilities to print out your boarding pass at the airport unless you join the 45 minute long queue at check in, despite it saying on their website that there is. Completely unhelpful staff who ignore you and won't even answer a question unless they are shouting at you to do something. Damaged my suitcase (which fits perfectly within the guidelines) on a sharp bit on their checking equipment and then tried to say my suitcase was oversize, which it isn't and has been through the checks at numerous other airports with the same airline. Seem only interested in profit and extorting as much money as they can whilst failing dismally at any form of customer service.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"Excellent revamp"

(United Kingdom)

Trip Verified | Thumbs up for Belfast City Airport. Excellent revamp. New improved security area. Bigger Duty Free Shop - not sharing any space with other retail. Much more passenger seating. Good new bar, with charging points and a family / table service area. The views of the apron have not been compromised. This makeover is long overdue - now gives Belfast International a run for its money, and much more user friendly than London City, my final destination today.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"staff members were slow and distracted"

(Netherlands)

Not Verified | Baggage drop off took forever. It was understaffed and the the staff members were slow and distracted. Customs was also understaffed and rude. Asking me to take off my shoes is understandable, but please clean the floor before you do so!
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"seems a bit run down"

(Portugal)

Trip Verified | Small airports are usually a great choice and so was this. Exiting the aircraft was quick, getting my luggage was quick, getting out of the airport was quick and so was doing the opposite, including going through security. The only thing I would suggest, given that the airport is physically small and seems a bit run down, would be some work to make it feel a little more spacious.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
1 to 10 of 75 Reviews