Belfast City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 71 reviews
4/10
No Skytrax Rating
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7/10

Belfast City Airport customer review

(United Kingdom)

Have only flown out of the renovated terminal twice but think it's a great improvement on what we had before particularly with the departure lounge moving upstairs allowing some great views of the airfield. My one issue is that between only a few screens and the inaudible PA it's hard to know when exactly your flight's boarding - a screen in the eating area would be extremely helpful so you can relax there instead of having to get up and constantly check.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Belfast City Airport customer review

(United Kingdom)

This airport is growing on me. The baggage reclaim area has now been expanded to 2 halls as opposed to two belts in one hall before. I had hand luggage so I don't know if the delivery of luggage from plane to belt has improved. I always recall it being quite slow.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Belfast City Airport customer review

(United Kingdom)

Used Belfast City Airport on Sunday 5 August - first of all the bus service from the city centre to Belfast City Airport is very good. It took less than 20 minutes to travel from the Europa Bus Centre to being dropped outside the terminal building. The bus was clean near empty and the ticket only cost £2.20. On arrival the airport seemed very clean and was quiet. The terminal was also full of natural light which I thought was quite impressive. I was through security in less than 5 minutes as there was hardly any queues. Agree with previous comments that there is a lack of non-restaurant related seating and the retail offering while decent for an airport of this size is fairly intrusive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Belfast City Airport customer review

(United Kingdom)

Despite spending millions on a new departure lounge I was horrified to see how limited seating was approximately 200 seats 1/3 of which are hidden to the rear without any view. What is also obvious is the massive increase in retail shopping which takes approximately 75% of the available space. Further almost all retail units were displaying merchandise within the concourse and outside their shop curtilage. This impedes access reduces floor space and is a potential hazard during evacuation. It should be banned. Principally this an airport not a retail park so has profit greed got the better of comfort and safety? On a brighter note I would say the Market Harvest and O’Brien’s restaurants do offer a good reasonably priced selection of food and beverages however don't be surprised if you can't get a seat after paying for your food as the take-up of none paying customers is large. It's a real shame that profit greed comes before passenger comfort and safety and they boast the improvements are for our comfort!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Belfast City Airport customer review

(United Kingdom)

New facilities much better than old one check-in facilities good and fair selection of shops seating good and overall a pleasant experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Belfast City Airport customer review

(United Kingdom)

It was once a great friendly local airport to fly from but how things have changed yes the airport is modern looks clean with fresh new security that looks like it works well and fast. Airside there are very few seats once you walk past the shops and restaurants the main seating area is cramped and horrible. Very over priced so buy before the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Belfast City Airport customer review

(United Kingdom)

Security zone seems much improved. Catching a midday flight I was through and into the departure zone in a flash. One aspect of BHD's operation I hate is the miserly way they sting you for things which are free at other airports. Want to weight you luggage to check the weight? Pop it onto the scales and then insert £2. Plastic bags for liquids pop a £1 into a slot and you can get some. Contrast this with a major airport like Gatwick where there are free scales all over the place and free plastic bags at all the security zones before going into departures.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Belfast City Airport customer review

(United Kingdom)

First time in BHD in a few years. Flew from and returned to the airport on a domestic flight. Security wasn't too bad. Duties were dispensed efficiently enough on a Sunday evening. Although as usual a little more smile and basic customer service wouldn't go amiss they were a far cry from the surly folks of the international airport. Once airside I was impressed by the improvements. What was once a small airport is now a small airport that feels a good deal bigger with facilities that punch above the weight of its small stature. Only problem is that from departures all flight board first through doors A B or C and then on to the gate number. This meant that 2 flights were allocated the same door and as such there was very little time between the previous flight clearing the door and mine boarding.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Belfast City Airport customer review

(United Kingdom)

I unfortunately have to use this airport every week and really wish I didn't. Its facilities are limited and expensive the toilets are often dirty and there isn't enough seating in departures. The departures gates downstairs are dark cramped and freezing with almost no seating. There is only 1 airbridge which is rarely used so with Belfast's weather you frequently get cold & wet getting on/off planes. Security is slow and staff are inconsistent in applying search rules - they're not always very polite either.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Belfast City Airport customer review

(United Kingdom)

I use this airport a lot - the only thing that doesn't change is the delay of up to 25 minutes for bags to arrive in hall. I only use LHR-BHD route so don't know what it's like for other routes. The airport has been redesigned security hall is bigger which is a major plus and the departure area is now upstairs. I don't think this area is much bigger than before and there seems to be less seating. Great view of apron and runway.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no