Barcelona Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 282 reviews
3/10
No Skytrax Rating
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10/10

Barcelona Airport customer review

(Spain)

I use Barcelona airport quite often and the new T1 I think is a very good concept. Easy to reach everywhere very good shopping areas and restaurants no long distances to/from boarding gates and parkings-taxis etc.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Barcelona Airport customer review

(Russian Federation)

BCN Terminal 1 is comfortable and looks modern. Everything is organised the signs are easy to notice. The line for immigration was so short and quick the security were efficient. Baggage claim took minutes upon arrival and the check-in was real quick before departure. I liked spacious waiting areas and plenty of shops with reasonable prices. I can recommend El Prat for trips to Barcelona and as a transit airport to go somewhere else.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Barcelona Airport customer review

(United States)

BCN. Notified of the departure gate 15 minutes before the scheduled flight departure and with no planes at the terminal all passengers were forced to scurry down a two story circular staircase with carry on luggage in hand. We were then crammed onto a bus that took us out to the plane where we had to climb the ladder up to the plane door. The overall service is pathetic. BCN is functioning in the past as far as service is concerned. You would do well to avoid this airport if at all possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Barcelona Airport customer review

(United Kingdom)

T2 at Barcelona airport is one of the worst terminals I have ever flown from it is badly sign posted the security staff were rude most of the shops have closed down we were charged 60 euros for a meal that was pretty much inedible and to top it off my flight was delayed for 4 hours so endured a 6 hour stay in this awful terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Barcelona Airport customer review

(Ireland)

Terminal 2 is an absolute dump - a depressing way to leave Spain. Very little seating so no consideration shown for elderly disabled pregnant women families with small children or worn-out travellers of any age or condition. We were a family travelling with elderly grandparents and while the special assistance staff were prompt and helpful everything else about the experience was tiresome and miserable. They have acres of space and just a handful of seats/benches. The coffee bar we used was a rip-off and overpriced coffee served in cardboard. Tables and chairs packed so tight there was no room to manoeuvre baggage. Outside temperatures were around 34C that day but AirCon was barely functioning. I can't speak about Terminal 1 as I haven't passed through it for at least 5 or 6 years but I doubt that the service standards are much higher. It pains me to say that while I love Spain and its clever charming people generally speaking they don't do customer service well compared to other nations. Travelling as we do every year through Barcelona 2 however we have met some of the rudest snarling staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Barcelona Airport customer review

(Ireland)

Arrived into and departed from Terminal 2. Arrival was relatively OK although trying to locate car hire desk when you arrive in through Section A wasn't easy as they're located in Section C and signage is non existent. Departure through Terminal 2 is awful. Over 100 check in desks to service 50 departing flights but only 42 were in operation. Many of the shops both landside and airside were closed up. I first used BCN when there was only one terminal - this one. I feel that this terminal has suffered since Iberia relocated to new terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Barcelona Airport customer review

(China)

As mentioned by others (which unfortunately I did not read earlier) departure from Terminal 1 gates D and E puts you on an upper floor with a lot of empty space and hardly any facilities and there was no warning except a sign at passport control that says something like "point of no return". So if you want a bite to eat or do some last minute shopping before boarding follow the signs to Gates A B and C after security check instead before passing passport control to go to gates D or E. By the way passport control is manned by the rudest people who badly need some basic training in manners. It was as if they were there to ensure visitors leave Spain with a bad impression and not to return for future visits. Seriously they ought to travel around the world a bit and maybe they will learn something. Otherwise BCN Airport is like many airports of big cities. It is clean modern but a very boring place. If you want free wifi you can get 15 min use if you sign up for the service but it is not worth the trouble.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Barcelona Airport customer review

(Singapore)

Beautiful and clean. Amazing architecture and so pleasant to be in after a long flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Barcelona Airport customer review

(United Kingdom)

I arrived through Terminal 1 at Barcelona and it was a pleasant experience but departing through Terminal 2 was a complete nightmare. For starters airport cleaners were on strike so there was rubbish and rotting food on almost every surface and the toilets clearly had not been cleaned in days (wash hand basins full of plastic sacks with nappies in etc). Security was good but when I finally got airside I realised that as many airlines had moved to the new terminal 1 most of the shops and restaurants had closed down airside. In fact my walk to the M5 non Schengen boarding area which used to involve a pleasant walk down a shop and cafe lined street now involved walking down a dingy alley of boarded up shops. I used to enjoy using this airport but now it is a very unpleasant and depressing experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Barcelona Airport customer review

(Australia)

Arrived at BCN new terminal from SVO. Very new and modern building very easy to go through immigration. Luggage arrived a little bit late after we landed. Skybus is the best way to get into city centre for a reasonable price. Departure is also very easy. Check-in was smooth security check was pretty easy staff friendly and helpful. All in all a great experience to go through BCN.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes