Barcelona Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 248 reviews
3/10
No Skytrax Rating
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2/10

"Extremely uncomfortable"

(Canada)

Not Verified | Extremely uncomfortable to wait in, especially when they do not provide air conditioning for the whole airport. Only certain retail stores have it, but if you are waiting for hours in departures it can get very frustrating.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"There is no smoking area"

(Turkey)

Trip Verified | There is no smoking area for passengers in the terminal of Barcelona El Prat Airport. This is a very important point in many smokers review. So building a room will be a good and easy solution for this.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"You will be on hold forever"

(United Kingdom)

Not Verified | Look after your items - If you lose something at the airport, consider it gone forever. The lost and found office has not answered the phone once after three weeks of continuous attempts to contact. You will be on hold forever, so save your time, money and energy.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"never fly through here again"

(Canada)

Not Verified | The worst setup between multiple gates I have seen. If you have Gate D or E, you get secluded from the dining and shopping area. Do not enter this area unless you have only a little time before boarding. This section only has 1 overpriced cafe and Burger King. That said, duty free refunds and the staff also need to learn how to manage customers better. Worst airport, will never fly through here again
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"probably one of the worst experiences"

(United Kingdom)

Not Verified | My family and I were flying back to the UK after a cruise and a day in Barcelona. We were flying with EasyJet (as usual). Managed to get through security quickly (one of the fastest ever). However, when we got to the actual terminal (dedicated to EasyJet) we were surprised to only find a single duty free shop, a single restaurant, a single small screen showing all flights, only 8 depature gates, only one set of toilets (divided up between mens, womens and disabled) all packed into a small building. put underneath the stairs coming down from the duty free shop. As it was a busy terminal, all of the seats were full (although we were lucky to get seats), the queue for the restaurant was extremely long, there was no way of telling where the queue for one gate began and the next gate ended. Besides that, there were floor tiles missing leaving holes, one of which my mother tripped over almost injuring herself (luckily not badly), these holes were only marked by the orange cloth barriers and posts that you would expect to find around the gates themselves. There were next to no staff in the terminal and no point to call for staff to help my mum if she had got injured by her fall. Overall, this was probably one of the worst experiences in an airport I have ever had.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Ridiculous airport arrangement"

(Hong Kong)

Trip Verified | Ridiculous airport arrangement for Gates D and E passengers, where you will not be able to get to the major shopping and dining area after passport control. If you don't want to be imprisoned in the small area with just one burger king and one duty free shop, you need to stop proceeding to the passport control after the security checking, but there is no clear signage warning the passengers about this.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"T1 worst setup possible"

(Australia)

Not Verified | T1 worst setup possible. Huge lines for security/passport/immigration and just chaos. Lots of people not knowing where to go etc. If you are departing from gates D or E then eat/shop before you pass security. There is nothing on the other side. Absolutely pathetic for an international terminal to be so empty, I've never passed through an international terminal so sparse in my life. You don't get access to the usual duty free/shopping/eating that gates A, B and C do. If you can avoid travelling through this airport then I'd recommend doing so.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a miserable place"

(United States)

Not Verified | The most insane, unorganized, mess we've ever seen at an airport. No signs, no clue where to go. Huge hoards of people in one huge line after another through roped lanes. One line for luggage, another line for boarding passes, another line for customs, then another line we thought was the jetway leading to the plane, but was actually a line to a shuttle bus that took us onto the tarmac where we got off and boarded the plane by walking up the stairs onto the plane on the tarmac. We got there three hours early and it took every minute we had with no time to spare. The rudest people we dealt with while in Barcelona work at that airport, and we don't even blame them for being so bitter. It's a miserable place.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the airport is so bad"

(United States)

Not Verified | Honestly avoid this airport at all costs. It’s the most badly designed airport I’ve ever seen. There’s hardly any signage and when you get off the plane you end up waiting in the hallway for over three hours. It doesn’t matter who you are - sick, old, there’s a woman standing here with three children under two years of age, they don’t care. Honestly not even worth seeing the city the airport is so bad.
Experience At AirportArrival Only
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"disorganization and disregard for passengers"

(United States)

Not Verified | Absolute disorganization and disregard for passengers. 2 hour plus customs line, no priority for small children and no information. Minimal signage, no courtesy from airport officials. Avoid if possible. I’m a million miler and haven’t encountered anything like this anywhere in Europe.
Experience At AirportArrival Only
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no