✅ Trip Verified
| I traveled with my family, five of us total in our party, on Mar 13, 2019. We traveled from Casablanca to San Francisco, with what was supposed to be a 2.75 hour layover in Barcelona. The 2 airline carriers involved are not partners, so we understood that we would need to clear customs, claim our bags, and then re-check them and obtain boarding passes with the 2nd carrier. This seemed realistic based on our very frequent international travel and experience and other airports. But it was an impossible proposition in Barcelona - 4 passport agents processed a line of hundreds of people, many of whom were also panicked about missing flights. It was obvious from the demeanor of the passport control agents and the employees managing the line that this was a typical day. The fact that we had a connection made no difference - showing our e-tickets and our boarding time of our next flight made no difference - they just didn't care. There was zero semblance of urgency or concern. We ended up spending 3 days unexpectedly in Barcelona, which is a significant expense when a family of 5 is involved - I filed a report with the airport Police, since I had some time on my hands. I was told that they oversee passport control. When I explained to them what happened, they said that they were understaffed and that the situation was 'out of their control' - when there is no accountability and when nobody measures success, this is the result. On a separate note, when we departed Barcelona 3 days later, we were able to look down on some great shops in in the terminal - but we couldn't access them. We had only duty free shops and one magazine shop which was a bummer, especially when you can look down on so many great shops but can't access them.