Barcelona Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 234 reviews
3/10
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3/10

"probably one of the worst experiences"

(United Kingdom)

Not Verified | My family and I were flying back to the UK after a cruise and a day in Barcelona. We were flying with EasyJet (as usual). Managed to get through security quickly (one of the fastest ever). However, when we got to the actual terminal (dedicated to EasyJet) we were surprised to only find a single duty free shop, a single restaurant, a single small screen showing all flights, only 8 depature gates, only one set of toilets (divided up between mens, womens and disabled) all packed into a small building. put underneath the stairs coming down from the duty free shop. As it was a busy terminal, all of the seats were full (although we were lucky to get seats), the queue for the restaurant was extremely long, there was no way of telling where the queue for one gate began and the next gate ended. Besides that, there were floor tiles missing leaving holes, one of which my mother tripped over almost injuring herself (luckily not badly), these holes were only marked by the orange cloth barriers and posts that you would expect to find around the gates themselves. There were next to no staff in the terminal and no point to call for staff to help my mum if she had got injured by her fall. Overall, this was probably one of the worst experiences in an airport I have ever had.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Ridiculous airport arrangement"

(Hong Kong)

Trip Verified | Ridiculous airport arrangement for Gates D and E passengers, where you will not be able to get to the major shopping and dining area after passport control. If you don't want to be imprisoned in the small area with just one burger king and one duty free shop, you need to stop proceeding to the passport control after the security checking, but there is no clear signage warning the passengers about this.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"T1 worst setup possible"

(Australia)

Not Verified | T1 worst setup possible. Huge lines for security/passport/immigration and just chaos. Lots of people not knowing where to go etc. If you are departing from gates D or E then eat/shop before you pass security. There is nothing on the other side. Absolutely pathetic for an international terminal to be so empty, I've never passed through an international terminal so sparse in my life. You don't get access to the usual duty free/shopping/eating that gates A, B and C do. If you can avoid travelling through this airport then I'd recommend doing so.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a miserable place"

(United States)

Not Verified | The most insane, unorganized, mess we've ever seen at an airport. No signs, no clue where to go. Huge hoards of people in one huge line after another through roped lanes. One line for luggage, another line for boarding passes, another line for customs, then another line we thought was the jetway leading to the plane, but was actually a line to a shuttle bus that took us onto the tarmac where we got off and boarded the plane by walking up the stairs onto the plane on the tarmac. We got there three hours early and it took every minute we had with no time to spare. The rudest people we dealt with while in Barcelona work at that airport, and we don't even blame them for being so bitter. It's a miserable place.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the airport is so bad"

(United States)

Not Verified | Honestly avoid this airport at all costs. It’s the most badly designed airport I’ve ever seen. There’s hardly any signage and when you get off the plane you end up waiting in the hallway for over three hours. It doesn’t matter who you are - sick, old, there’s a woman standing here with three children under two years of age, they don’t care. Honestly not even worth seeing the city the airport is so bad.
Experience At AirportArrival Only
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"disorganization and disregard for passengers"

(United States)

Not Verified | Absolute disorganization and disregard for passengers. 2 hour plus customs line, no priority for small children and no information. Minimal signage, no courtesy from airport officials. Avoid if possible. I’m a million miler and haven’t encountered anything like this anywhere in Europe.
Experience At AirportArrival Only
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"the terminal design is terrible"

(Singapore)

Trip Verified | I grew up in Catalonia and always enjoyed travelling to or from Barcelona airport. Since the new T1 opened this has changed. I now find the airport to be the worst and here are some of the reasons why - It is always hot, in winter the heater is on full blast and in summer the AC is on low - the toilets are dirty - the terminal design is terrible, you disembark a flight and need to push your way through queues to get to baggage claim - if you are arriving from outside a Schengen area the experience at passport control is worse. 3rd world. When you are departing also the same, long queues and once you go though passport control and no access to shops. For non EU citizens the queues are a nightmare, long and misleading directions - luggage takes at least 30 minutes to arrive - it takes 5 minutes going round in circles to get out the car park - Vueling self check in does not work - the ground staff at check in, no matter which airline, are all poorly trained - the security people just seem to chat amongst themselves and complain about their working conditions - there are no living plants inside the terminal. There are other things but need to rush for flight. Overall, I never enjoy flying in to or from this airport... And the old terminal, which was great, is now like a city bus station.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"There are no signs"

(United States)

Not Verified | Our flight was out of Terminal 1. What no one tells you is that if you go through passport control and are leaving out of Gates D or E, you cannot access the huge shopping mall and restaurants on level 1, which you can see from level 2, once you go through passport control. No one tells you this at any point check in. There are no signs. Once you are trapped in area D or E past passport control you can only buy limited, and very bad and overpriced food, at a couple of cafes. We wanted out but we were not permitted to leave and go through security again. Also, Level airline sucks, they lined us up like cattle for no earthly reason an hour before our flight was to leave. And pestered for passports while we were in the line, and made us show them a second time before boarding.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
no
1/10

"should be ashamed of this airport"

(United Kingdom)

Not Verified | Barcelona airport terminal 2, when we arrived my new passport would not work even though it had a couple of hours earlier at Manchester, so had to go to the border guard who was very nice and said there was nothing wrong and to have a nice stay. Got to baggage reclaim and had to wait about 15-20 minutes for suitcase, so not bad at all. On return things weren't as good, checked in without any problems, security was fine then the dreaded passport control as my passport hadn't worked on arrival I decided to go straight to the border desk only to be told to use the egate after telling the most obnoxious guard that my passport did not work. He started asking why did a new passport not work, what was I doing in Spain, after telling him I had been on my holidays he started screaming at me to switch off my phone when I was trying to show him my boarding card, his superior came over took my passport off him and handed it to me saying have a nice flight. I asked if I can complain to which he replied it's best not to as I could be banned from entering Spain again. The part of the terminal where non schengen flights arrive and depart is disgrusting, hardly any shops or restaurants, toilets were filthy, windows were filthy, the owners of BCN should be ashamed of this airport with it's arrogant obnoxious staff and their dirty disguting terminal. I have given terminal cleanliness, food & beverages, airport shopping, airport staff 1 star because I cannot give it a zero.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"had no opportunity to go to any shops or restaurants"

(Australia)

Not Verified | We arrived at the airport early and checked in quickly. We then went through security and were told to go to passport control. We are flying Qatar so we were pointed to the gate, straight out of passport control. We had no opportunity to go to any shops or restaurants which we could see on the lower level. We were told that we could not go down to that level with all the facilities. At the gate we have one small duty free shop and one small cafe. We were intending to have dinner here but now can’t. I also wanted to get something from the pharmacy but that is impossible too. We now have a 2.5 hour wait at the gate! I have never been in an international airport where you couldn’t access the shops and restaurants after passport control!
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no