Barcelona Airport

Terminal 2. Horrible experience. Poor information service staff very rude everybody gives different information. Me and my husband checked in and got our tickets stamped and were sent upstairs for control and to boarding gate. It all took a while because of an enormous queue. Than we get to the boarding gate and gave our tickets to stewardesses. They returned our tickets and said it is too late all passengers went to the plane already (plane was due to depart in 10 mins) and we have to buy another tickets to another city. Shocked because we'd gone through so many checks and didn't hear any call from megaphones nothing that mentioned our destination. We have been told that they do not call passengers. We ended up loosing our tickets. Very stressful and upsetting experience.

Its ironic that Barcelona with its reputation for good food should have the poorest airport food offering of anywhere in Spain or just about anywhere I know of. Some lucky cheap sandwich supplier clearly has the monopoly on food supply since no matter which bar you head for they have the same grotty selection of sandwiches and dry bocadillos.

Arriving from Rome with Vueling.com into Barcelona I have to admit that I really love this airport. It was huge and modern plus the atmosphere was really nice. It was really easy to get around to the city with the bus and train services available. It was a little inconvenient though to travel from Terminal 1 to 3 which I seriously think they have to do something about it quickly. Workers here are all fine except a little slow at the check-in counters. Overall very satisfied with the airport.

Terrible service by all staff who were rude and obviously unhappy about working there. Security was a complete shambles. Avoid this airport.

Terminal 1 is frankly a modern well-designed airport with the usual features of a good international airport. The check-in was smooth was opened exactly 3hrs before boarding time. However this being the 2nd time I'm flying out of this airport I have to downgrade my rating of 7.5 to a rating of 3 for extremely poor service all round in particular by the service staff manning the Information Counters and the personnel handling the Tax Free counters. I was especially disconcerted by the way the personnel treated tourists who needed help understanding the tax free process. On both occasions when I used this service the staff were downright rude and gruff when politely asked about next steps in the process. A modern fine airport marred by unprofessional staff. My entire experience of Barcelona was affected by this last stop at the airport.

Dreadful poor information and having to travel by shuttle bus to different terminals was a nightmare we had to rely on fellow travellers to help us due to no info supplied by airport.

This airport is horrible. There are no power outlets anywhere very little options for food and people seem to not know where anything is or how anything works.

We arrived in Barcelona from JFK in New York. The difference in the airport is stunning. JFK is dark dirty and unappealing. Barcelona is clean bright and an welcoming place to begin your time in the city. Customs and immigration very smooth. Many US airports could take a lesson.

I concur with the other reviews of Terminal 2 that say it is a horrible terminal it surely is. The walk is quite long to get to the baggage arrivals area. Worse are the security staff who acted in an unprofessional manner checking us whilst laughing. Nothing at all is funny about security checks so these clowns should be sacked. The immigration official on duty was disinterested and frankly acted very inconvenienced that passengers had actually disturbed her from reading her novel. Terminal 2 is a disaster. It had many closed shops and restaurants. There was but one place to buy a few items like water and reading material. The dining choices were so poor we had to settle for an overpriced meal at the one establishment that passed for an okay type of cafe but had very little menu offerings.

Terminal 1 is possibly the cleanest and most relaxing international airport I have ever had the pleasure to fly through. The Terminal is open and clean. Announcements are kept to a minimum in the Terminal which contributes to a nice relaxing experience. From deplaning it is a pleasant walk through some nice shopping areas to baggage claim and onward. Speaking of baggage claim the area is large and open which prevents much of the clustering and crowding you will find at other airports. Signage is adequate and there are numerous Information Kiosks should you have a question. Note airport hotels are not marked as well but a simple stop by the Information Kiosk will reveal easy to follow directions. Note: all of my arrivals were from Schegen Countries so I cannot attest to incoming the Customs experience. The range of food selection isn't spectacular but you should be able to find something. Locating the Terminal connection bus was not difficult. Locating the Train station was easy. Be aware that Terminal 2 is like an airport in a third world country and takes about 10 or so minutes to reach by shuttle bus. Departing from Terminal 1 is easy although I do not prefer the separation of Terminal areas because you are then limited to food/shopping choices once you pass through Customs. This is however fairly common so it shouldn't come as a surprise. Finding your check in gate is simple enough (check monitors) and the security screening was a moderate wait. It was a pleasure passing through this airport on a few occasions recently.