Barcelona Airport

✅ Trip Verified | Communication and information are unknown things in this airport. Indications are scarce and misleading. There’s no indication for the lounge and no clear indication for the exit. Flight delays weren't announced from the speaker or on screens.

✅ Trip Verified | 5 people checking passports for hundreds of passengers who’d been flying all night. Wait time exceeds 3 hours, standing the entire time. Unreal that an airport would not be prepared to handle passengers in this way.

Not Verified | Very little seating for people needing to wait a couple of hours and not necessarily wanting to shop. Is that the reason? Otherwise clean and bright with good facilities.

✅ Trip Verified | Got to be the rudest passport security. When the arrogant police/passport officer could be bothered to get off he’s phone he threw our passports at us for no reason at all. We’re seasoned travellers in our mid sixties and if this is typical of wonderful Spanish hospitality I won’t be coming back to Spain again.

Not Verified | This airport is a living nightmare. Took 3h to get out of there. 2h of queue at the custom with elderly people and children forced to wait in the queue. Signage is poor. Took 1h to be able to get a taxi because of the queue.

Not Verified | We waited for nearly two hours to check in with British Airways as they only had one person on the desk. As we made our way to our gate we had to stand in another huge queue to reach the passport control. It was a complete shambles as they let the EU passport holders pass without question and held back the Brits and Americans. People started to become upset and frustrated because we had been made to wait for so long that it was inevitable that flights would be missed. At one point a large group of people lifted the barrier and ran up the stairs in desperation to passport control, the staff panicked and didn't know what to do. When we reached passport control only three machines worked at our side and people struggled to use them, the staff did not help in any way. People were shouting for help and no one came, we had to help one another to use the machines. At one point a man became so frustrated that he kicked the barrier open and still no one came to help. A member of staff sat in the booth watching all the chaos unfold and refused to help anyone. I can honestly say that this was the worst experience I have ever had in an airport and I have visited a few. A terrible and frightening end to a lovely holiday. Avoid this airport if you can.

Not Verified | Really frustrating over an hour to check in at the Vueling desk. Then 20 mins queuing at duty free. More queuing at passport control & again at the gate, what a shambles, no communication, no announcements or apology. We left the ship over 6 hours ago & are just on the bus ride to the plane. There is only one bus, everyone is moaning, tired & unhappy.

✅ Trip Verified | Unbelievably dirty airport. All the seats are dirty. There are a lot of dust, dirt and even food leftovers between the seats. I don’t think those were ever cleaner in the past 6 months!

✅ Trip Verified | Expect delays everywhere even the shops. At every point of your journey you will face delays. Shortages of staff or simply just people who do not care. Queues are not respected and there are long conversations that seem to just add to the confusion. Great city but they really need to get a reality check. Not a good experience.

✅ Trip Verified | Complete chaos at Barcelona Airport this morning . Although check was understandably long due to the various COVID checks, passport control was severely under staffed and completely overwhelmed by the number of people queuing. Only four duty officers were on station to check passports for many hundreds of passengers. Many passenger started to jump the queue as their flight times neared. There was no one from the airport managing the queue or trying to identify those passengers nearing flight times. It was only when passengers rushed the immigration booths did the airport act and stationed more officials. My own flight was delayed as passengers with checked baggage filtered through the departure gate. Social distancing was impossible.