| Always book assistance at airports, I have spinal injury and little use of my legs, we got of the bus, made our way to door with wheelchair sign on, to find desk empty, we then went to assistance help desk, which again was empty. We asked the security guard who was sat beside desk, how do we get special assistance, the securtity just pointed to check in desk. So made our way to check in, stuck in queue for over 30 mins, when we got to front, and they realised we needed assistance we were then told to stand aside and help will be with us within 5 mins, I was already in a lot of pain due to standing in queue. Eventually we got a wheelchair, I was then pushed to a cafe and told to stay there, eventually the assistance helper wandered of and appeared back 10 mins later to collect the other special assistants customers, and took them to check in, after half an hour, wife went searching for help, when eventually found some one, was told, we will come back when we have time, your delayed anyway, which was first we knew of, even though we were all on same flight. Eventually my wife pushed me to security check in, while also pushing suitcases, Another wheelchair user told us then we were delayed but we at to go to check in as we were all been searched before flight, so again stuck in a queue for another hour, this delayed our flight for a extra hour, when we were eventually all on the plane, people where complaining as most of them where all sitting apart from there families. The disabled seats we travelled to Antalya, were given to non disabled and tried to sit my wife and I 20 seats apart, but was informed if plane gets into trouble was my wifes job to assist me. It was a shambles from the start, was glad to get to Newcastle airport, wgere the assisrant us amazing, Won't ever use again.