Amsterdam Schiphol Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 632 reviews
4/10
4 star Skytrax Rating
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4/10

Amsterdam Schiphol Airport customer review

(Netherlands)

I made more then twenty flights this year mostly from Schiphol. This September I departed from Schiphol four times. 3 times Schengen lounge and 1 time intercontinental. I have to say that Schiphol is becoming more and more outdated and is rapidly losing ground with major Asian competitors like HKG SIN and Seoul Incheon and Munich and Madrid in Europe. It's overcrowded congested not passenger friendly and the terminal buildings are getting old and claustrophobic. During peak times going through security on the Schengen side is like standing in line in Disney world with endless waiting cues. One time it took me over 40 minutes to pass security. For the first time I noticed how dirty it became especially the dining area above the Schengen departure hall. All tables were full of dirty plates left behind for several hours without cleaning. Food choice was also very poor. The staff tends to be arrogant and non service minded. I am also surprised how uninviting the immigration area is. A small dark corner when entering the Netherlands. Baggage claim is terrible small long wait and sometimes I feel as If I'm on a marketplace with no space at all to move. Usual wait lasts more then 30 minutes for baggage to unload and counting. I wish I could be more positive but I do think Schiphol needs a major upgrading to maintain it position as a big player in Europe.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

I come through Schiphol probably four times a year for the last twenty years or so and still say it is my favourite airport. It is a sizeable airport and consequently we have to walk distances but I have never found a problem with signs or with time available. There can be long queues at passport control and at security at times but I have always found the staff friendly and welcoming. Yesterday incidentally transferring from a flight from the UK to a flight to Finland I was through passport check and security in less than five minutes; not always so I know but the staff have always made the transfer relatively easy as far as I am concerned. I also love the opportunity to use the excellent Dutch bars and the attractive shops; probably the only airport I use where I really take an interest in the retail opportunities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

Clean and good facilities but badly managed security. Cant take drinks (even duty free) in hand luggage. Long queues waiting in the tunnel to get off the plane. Officious security people and intrusive body scanners.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Amsterdam Schiphol Airport customer review

(Malaysia)

I arrived from Kuala Lumpur on transit for my flight to Helsinki on the 7th of September. For some reasons I had to collect my luggage and recheck-in at AMS. There were huge queue on both at the check-in and passport control area. A long walk at this airport is very common. Eventually it was almost an hour from the beginning of my check-in time to the departure gate. My suggestion to those are going to use AMS for their start or transit point have yourself present at least 2 hours at the airport before your departure time. On my departure back to Kuala Lumpur on the 14th of September I was surprised when there was almost no queue at the check-in counter. Especially the designated counter for web check-in service. The agent was friendly. As usual there was a long queue at the passport control and a long walk to the departure gate. In general the airport is clean. The food chains and toilets are plentiful. 2 or 3 hours of free wifi is a regular practise in most of the airports worldwide. I hope AMS would apply that in the future and I bet passengers will happy and appreciate it!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

Three hour transfer at Schipol. Lot's of seats food outlets and toilets all very clean. Long walk between gates but was OK as I had plenty of time. Lots of shops for those who like that kind of thing. Museum was a fun way of killing time. Security at gates was quick and efficient but many passengers ignorant of security at the gates and wandered up for their flights very late causing delays (read the boarding pass for goodness sake). All the airport staff I encountered very friendly and all spoke English.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Amsterdam Schiphol Airport customer review

(United States)

DEL-AMS-IAD. We had a 6 hour layover on the return flight airport was good with easy to access facilities but a long walk to the gate lots of stores and shopping and many things to do to pass time such as taking a tour of the city which you can schedule at the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

Usual efficient experience in Schipol large distances to walk but as travelling to Canada no need for Schengen. Only disappointment - can only access roof terrace from departure hall otherwise trouble free.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

Very good airport friendly staff - who even have a sense of humour! Easy to get around excellent connections to UK and elsewhere good facilities and very nice Business lounge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Amsterdam Schiphol Airport customer review

(United Kingdom)

2 long layovers at Schipol recently can stretch ones legs walking the long distance from one end to the other. Facilities excellent only downside is one can only access the roof from the arrivals hall. However it remains one of my favourite airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Amsterdam Schiphol Airport customer review

(Netherlands)

I always enjoy Schiphol airport. It is clean has good facilities and great shopping. There is even a library. The distances between gates are sometimes quite long but everything is easily reached. Luggage handling is excellent there is a fully automatic luggage drop off and a passport scanner so you do not have to stand in line anymore. Even at the busy holiday season these processes are quick and efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes