✅ Trip Verified
| After arriving on Jan 29th, 2020, after almost a 28 to 30 hour journey, I had not expected to encounter the wait times with all the processes at the airport. First they were handing out a form that had to be filled out - it was just randomly given, no line, no discipline. Folks without manners and long hands will just come behind you and grab it from the guy that was handing it out. Then there were very few tables or places where you could stand it fill it out. Luggage took forever to come. There were so many staff at the airport doing nothing - had no clue and were not helpful in any manner. It took me almost 1.5 to 2 hours to get outside! On the departure day the experience was terrible. Have decided not to use the airport if there are other alternatives. The staff at the check-in counter and around were useless, rude and unfriendly. The lines were long and they made big fuss about baggage being slightly over weight. I had to stand in the check-in lines 3 times after adjusting the weight in my 2 checkin bags, cabin bag and personal item. Overall across all the bags allowed, I was within limit of what I was allowed to take, 0.2kg more in one bag but 0.3kg less in another. They weighed the personal item too and told me that I cannot have anything but my laptop and laptop accessory in the bag pack! Not sure where that is written. I asked the staff if there was a weighing scale near by that I could use so I don't have to go through bag scanning and stand in this long lines again and they said "No, there is none". The carts were not very easy to drag with the non functional wheels - tried multiple carts and there was no good place at the airport for you to adjust stuff in the bags to balance the weight - you had to do it on the floor. So inconvenient. It took 2+ hours to finish checking in and head to Security line. On top of all this hassle the Singapore Airlines staff member is walking after you to check if you want to upgrade! Keeps on asking even after I said no.