✅ Trip Verified
| My arrival at Bole was unfortunately not what I expected. Amid the chaos, I was disappointed by the Business Class facilities. No showers, dirty and basic ablutions and the lighting of fires as part of a traditional ceremony with spices and herbs emitting a pungent, unpleasant smoke filled atmosphere. This might be part of a cultural experience, but it is not to everyone’s taste and certainly not in any Business Class Lounge. I made my way towards security to board the onward flight and initially waited 15 minutes in a queue reserved for Priority Customers. The machines stopped working and we were re-directed to the facility for regular passengers, and by this time the queue extended all the way down the hall. I eventually arrived at the point where I placed a number of items into the grey plastic trays used to hold passengers effects prior to being screened. I used three trays as I had three items that required screening, including a belt, phone, travel documents, a boarding card and a metal watch, all of which had to be scanned. Due to the exceptionally large number of people around and the confusion, I gathered my possessions and noticed my boarding card and watch were missing. I alerted the staff that were preoccupied with the huge influx of passengers and I was largely ignored. I persisted and asked for someone to call for the Police. This was declined and I was told there are no police on the airside section of the airport. I then asked for an airport manager and I was advised there was no airport manager on duty at the time. I was then sent to the relevant flight Supervisor, who recognised my distress and frustration and we returned to the security section. One of the women security officers laughed at me, which was infuriating and offensive. We mentioned this to the Security Officer and he could shed no light on the disappearance of the items. I accompanied the flight supervisor to the gate and a new boarding card was issued to me, albeit in a different seat. My initial seat was 1L and the replacement seat was 1D. Just prior to boarding the flight, my original boarding pass was mysteriously located in the security section, but not the watch. The entire experience was appalling. I resent the fact I was unable to elicit help from the Police and the chaos was unnerving.