Addis Ababa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 133 reviews
3/10
No Skytrax Rating
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1/10

"Just an awful place"

(South Africa)

Not Verified | Definitely made the trip that much more difficult. The airline itself seems good and seems to have a good reputation but the airport doesnt even come close. There is not enough seating in the place... at one point people where sitting on the floor for hours. Toilet facilties are absolutely abysmal most not working. There is not enough restaurants. The ones that are there dont take cards. Just an awful place.
Experience At AirportTransit
Date VisitJanuary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"always a nightmare"

(Zambia)

Trip Verified | Worst airport I have ever utilized. After almost 10 years of consistent issues I will no longer use Ethiopian Airlines! I had hoped things might improve as I have found the airline itself to be good but the airport (ie infrastructure, chaotic clearance process, bus transit to/from planes, poor/conflicted communication) is always a nightmare. Totally unacceptable to this frequent traveller.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst hub in the world"

(France)

Trip Verified | Bole airport is the worst hub in the world. Overcrowded, dirty, smelly, with nowhere to sit and very disorganised queues for security. The toilets, when they are available, are even dirtier and smellier, with no toilet paper most of the time and a queue so long it is often preferable waiting until boarding the plane. The boarding queues are hardly ever respected despite the colour system put in place by Ethiopian Airlines and most staff just yell at passengers. The lighting is poor and gloomy, even in the recently expanded section. The toilets in the new boarding area already look worn and the design is clearly outdated, with tubes and plumbing visible on the ceiling in the lower section. Coffee dispensers do not accept credit cards or foreign currency. The duty free looks more like an African street market than an international airport: products are poorly displayed, with shoes still in their boxes, cables and wiring showing everywhere, and no prices displayed. Credit card machines hardly ever work. The worst part though is the only restaurant in the terminal, the infamous London Satellite Café: disgusting food, often served cold, totally overprices (nothing under 20 USD) with non-English speaking staff and incredibly rude waiters. What a pity for a country with such an incredible food culture. Any sensible airport manager would just prohibit them from operating in the airport ever again. Last thing: the smoking area is so poorly isolated that the whole terminal smells like tobacco. I expected the expansion and renovation to improve the situation, but it is clear that the problem is not only infrastructure: management is to blame. Ethiopian can never hope to compete with Emirates or Turkish with such an awful transit hub. Avoid this airport at all costs.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"totally disorganised"

(United Kingdom)

Not Verified | Avoid, the worst possible airport, totally disorganised, just a big chaos. And on top of that you are allowed to take litres of alcohol through to the gate but no water and no option to get one, probably supposed to dehydrate. I'd give it 0 if i could. No prices on anything, its just a guessing game and embrace yourself if you need the toilet.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst airport imaginable"

(United Kingdom)

Not Verified | It is by far the worst airport imaginable. One begs to question, how they can afford dozens of A350 jets costing hundreds of millions of dollars, yet they don't spend $5million to upgrade the toilets and somewhere to sit while yo wait. The whole management and outlook of this airport tells me that there is no management! I can't express how bad and uncomfortable it is in words.
Experience At AirportTransit
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"incredibly chaotic experience"

(Somalia)

Not Verified | Addis is by far the worst airport I've ever been to. If you arrive at 9pm, 10pm or 11pm, prepare yourself for an incredibly chaotic experience. Last time I was there at 10:30pm there were thousands of people, no place to sit, they were laying on the floors. I contacted ground staff immediately as I had a tight connection. Instead of helping me, they yelled at me. I was left to fend for myself and try to navigate through queues with thousands of people. When I missed my flight they yelled at me again, in front of other passengers. I was in a heap of sweat from running so fast to catch my flight. Five others trying to make the same connection as me also missed it. Some of them were old and it took them much longer to make it to the gate. I am young and fit, I literally jumped over people. If I couldn't make it, no one could. It then took three hours to get a hotel and then no one showed me to the shuttle. It was the middle of the night. When I tried to get back into the airport to ask again where the shuttle might be hiding, I was strictly not allowed in. The staff at the door pretended to have no idea what I was talking about. I nearly had a nervous break down outside the airport, in the darkness of the night.
Experience At AirportTransit
Date VisitNovember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
7/10

"No problems at all"

(United Kingdom)

Not Verified | No problems at all, in fact I have no idea why it's got such a poor rating. Definitely not the worst airport I've experienced in Africa (hello Ivato!) and certainly better than Entebbe or Jomo Kenyatta. Seemed clean enough and the ground staff were perfectly polite (here's an idea, try being polite and see what happens) moved through at a reasonable pace in transit here.
Experience At AirportTransit
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"airport needs a major upgrade"

(Malaysia)

Trip Verified | The airport needs a major upgrade. First all departures and arrivals do not have aerobridges. Ground staff service is poor. The information counter is only one and it has 20 people waiting. On lounges it is only applicable to biz class. You cannot pay to access the lounge. Internet is poor, roaming does not work. The worst is the restaurant quality and service. It is monopolies by one and they served me instant noodles. There seem to be major confusion on how you offer and pay.
Experience At AirportTransit
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Worst airport ever"

(South Africa)

Trip Verified | Worst airport ever! Prepare to be x-rayed without your permission. Treated like a suspect and made to feel very unwelcome. You will also find very 3rd world restaurants. Very tardy service. (prepare to wait 30 min for a coffee) You can try another restaurant but they're all the same. The staff lack training and education with regards to efficient management. There are not enough toilets for the masses, so be preparrd to wait long and take disinfectant with you for the facilities. Although Ethiopian Airlines are a 1st Class airline. The airport falls extremely short. I would definitely advise avoiding the airport at all costs. A shame they can't use the airport to its fullest potential. It could be such a large source of revenue, due to the thousands of feet travelling through it hourly.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Chaotic unpleasant experience"

(Sweden)

Not Verified | We were in transit with small children late in the evening. Chaotic and unpleasant experience. Do not fly via Addis with small children. Nothing to purchase in the transit area. Still temporary toilets where water, soap and towels seems to be on hold.
Experience At AirportTransit
Date VisitApril 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no