Addis Ababa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 138 reviews
3/10
No Skytrax Rating
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5/10

"very chaotic and crowded"

(United States)

This is a very chaotic and crowded airport. There are plenty of monitors to show destination gates and departures. Staff are very friendly but get overwhelmed because of a lack of information. They do their best. Our flight to EBB was cancelled and instead we were all put on a flight to NBO with a stop in EBB. No announcement was made re flight cancellation. Having status (Star Alliance Gold or Silver) will help gain access to the lounges and eliminate long lines at security. The public toilets are filthy with some passengers washing their feet in the sinks. Even the toilets in the lounges leave much to be desired with water all over the floor. There is Ebola screening for all arriving passengers. Baggage handling was excellent. We checked bags against the advice of friends. Our baggage arrived at our destinations with no problems at all.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

"bad airport layout"

(Germany)

A bad airport layout. Much to many flights/people for the size of the airport. check in slow but ok. Very long queues at security check. Bad facilities not enough toilets (just 1 toilet for 8 boarding gates)!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

"staff very friendly"

(Germany)

Unfortunately a very chaotic and less organized airport. No scanners no displays at the gates less staff who can help toilets dirty. Also luggage got lost. Only manual unloading sorting and loading. So my luggage arrived at Dubai instead of Frankfurt! Safety is minimum. Staff very friendly. They do their best! Less announcements lots of mistakes at the flight lists (flights missing etc.).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

"not a nice airport"

(Sweden)

Not a nice airport. Confusing old dirty. And the tax-free shops don't accept all credit cards or currencies. Only dollars when I asked around. Not even local currency? Since you are not supposed to take Birr outside the country it would have been great to be able to use it at the airport. Toilets seems to be non-existent in the transfer hall. Had to go back into main hall for a visit. Queuing for the check-in was chaos. People were continuously jumping the line and there was nobody in charge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

"awful and confusing airport"

(United States)

Awful and confusing airport but better than others in East Africa. There are two terminals and the airport authority frequently changes which departures leave from which terminal. It is not easy to get from one terminal to another - an infrequent shuttle bus is provided for this purpose. Entering Terminal 1 from Terminal 2 requires dragging your carry-on bags up a flight of stairs (no elevator provided) and the departure lounges and business class lounge in this terminal are uncomfortable even if you can find a seat. Terminal 2 is only slightly better - but the bottleneck through security is ridiculously inefficient - full of pushing and shoving and cutting in line. The departure gates in Terminal 2 are slightly better than in Terminal 1 as is the business class lounge. That being said the food at both lounges is terrible and the seating uncomfortable. Bathrooms in both business class lounges feature doors that do not close cleaning buckets left inside and unsanitary conditions.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

"dirty and poorly organized"

(Israel)

Still the same dirty and poorly organized airport as I remember it was some years ago during my first visit. Duty free stores as much as you want but do not wake up some of the ladies working there when you fly in early in the morning and payment by credit card is a no go as 7% surcharge added to your bill. Nearly no food outlets and the few available do not look very inspiring . Long cues for security check but that I can still accept no food or drink even not water to be bought after passing security. Still using the colored sticker system that sometimes does not even seems to be of any use. If it was not for Ethiopian airlines giving your great value and service for the price they charge I would not use this airport or at least avoid it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

"worst airport I have encountered"

(South Africa)

By far the worst airport I have encountered. There is one working toilet in-transit. The shops look like they have been there since 1930. Even during the day the airport is dark and dusty. The staff are very helpful and friendly. The food and beverages in the shops looks unappetising. With so many people going through this airport one would expect more. Heavy security but that one can tolerate considering it is for everyone's benefit.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

"crowded and completely disorganized"

(United States)

Overflowing crowded and completely disorganized. While the tight security is a necessity the floor layout and the utter confusion inside the terminal makes this place absolutely nightmarish. This airport is way over capacity. The matter is made worse by the incompetent approach Ethiopian airlines has towards customer service. My family had confirmed ticket with seat assignment to IAD but were denied boarding due to apparent equipment change to a smaller airplane (777-300 to a 777-200). Can not wait for the day when KQ starts to fly to the US.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

"avoided whenever possible"

(Thailand)

Addis Ababa belongs to those airports which should be avoided whenever possible: chaotic queuing unclear announcements (if any) miserable business lounge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

"people everywhere"

(New Zealand)

The ATM didn't work and the credit card machines did not connect. People everywhere complaining about delayed flights. Communication of the ground staff was very poor if at all. Our boarding were moved 3 times from boarding gate no 1 to no 5. Nobody that worked there had an idea what was going on. About 100 people was trying to sort flights with one attendant with no information. Very poor for an airline.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no