Wizz Air

I didn't even succeed in making a booking! This company is the worst I have ever encountered in any field in the whole of my life. Their online booking system is a joke. It just does not work! Anyone who experienced the same online booking problems that I encountered would just give up. I could not even enter my date of birth, and when I finally got to the payment section after three hours of trying, two of my credit cards were refused despite being asked for the advanced security codes. My recommendation to Wizz Air is just to give up. I have only selected a rating of 1/10 because I could not register 0/10.

Not only was this airport (Beauvais, an hour outside of Paris) in the middle of nowhere, incredibly outdated, but if you needed help from anyone for that matter, you were usually left lost and confused. I tried to print out my boarding pass online and even paid for it, however, it showed an error and I was not able to do so. I was charged 40 euros to print out my boarding pass at the airport. Forced to pay another 40 euros to check my bag because it was 2 kg overweight and though I offered to take items out, she said I could not carry them in a plastic bag, for that would count as an additional bag. We started lining up for boarding at 8.30, 30 minutes after the departure time. I am also disgusted that you have to pay for water onboard. 4 euros for a tiny bottle of water. When I handed the flight attendant my credit card, she told me that they didn't accept cards.

I was charged €45 to have my boarding pass printed at the airport as there was no option for electronic ticket or self service check in. I shoved them the booking number from my mobile phone but they didnt help. Very bad hidden cost - everything else was the same you get from a lowcost air transport company.

Not much different from easyjet in terms of cost or comfort. However, beware of all their hidden costs. I was charged €40 to have my boarding pass printed at the airport (something easyjet don't do) as there was no option for electronic ticket or self service check in. I could have printed it myself before flying of course but I was travelling when I booked the flight so thought getting from the airport would be my easiest option. Then before boarding the plane, which was a complete disorganised mess, I was told my hand luggage was too big and would have to pay €70. I knew for a fact it was within the correct measurements stated on their website and even had a tape measure with me. Funnily enough it didn't fit into their little box you use to test if it's the right size but I knew it was within the correct measurements so suggested I take out my tape measure and show them. This shut the woman up as she obviously knew the test box wasn't true to he size of the overhead lockers. Eventually, after a lot of attitude from staff I got through with my bag. Like easyjet they only allow one bag, no matter how small the second is, but they were much more strict in enforcing this than easyjet. I saw one man made to empty out the contents of his second bag and carry it all (bag included) in his arms.

Very disorganized and poorly managed airline with atrocious customer care. The disorganization is what stupefies me because isn't being organized what breeds efficiency and therefore cost savings? Had us check in online and print boarding pass which makes complete sense but then we hs to go through check in to get a new boarding pass anyway- how does that make sense? Check in line is same as bag drop, so it's wildly inefficient, 45 min wait (and employment of personnel that could have been avoided!). Charging us for priority boarding but then everyone gets stuffed on the same bus so everyone had to hurl themselves to the aircraft at the same time anyway- so what am I paying for? And yes you have to hurl yourself to the aircraft because the baggage compartment for the "priority" seats is taken up by the luggage of the personnel so the "priority" passengers have nowhere to leave their luggage. Their flights are too crammed together in that there isn't enough time between the landing of the aircraft and the next takeoff so there are delays. Because organisation is awful we all get jammed into the bus to be taken to the aircraft (no aircon, bus stuffed), but the aircraft isn't ready so we sit and wait for 10min+ in the bus and struggle to breathe. I have traveled Wizzair on numerous occasions out of necessity (timing or only direct flight) and these same issues occur again and again so it's not a one- off. If you can avoid them, do.

They try to make money on everything, starting from the long and tedious online booking process with lots of pages asking you to explicitly select extra options for some charge. Then there is a tricky cabin baggage policy, which unlike any other airline I've used charges you for the standard-sized cabin baggage (typically 55x40x20) as for the "large cabin baggage". I have never encountered this before and didn't pay attention during the booking. As it turned out, I was not the only one - at the airport during boarding most of the passengers were standing in a queue confused why they had to pay extra £25.50 per standard cabin bag.

Worst airline I have experienced. We could not check-in online and they took 45 euro at airport (more expensive than the tickets itself) just to check us in along with and 90 euros for a cabin bag.

We are frequent travelers who are pretty organized with our bookings and always check airline policy. Firstly they did not allow us to check in online - so we could not print our boarding passes, which costed us 35 Euro per person. Travelling with a family of 7, that was definitely not cheap. Not to mention when we got there, they told us 5 of us can go for sure, the other 2 passengers will be on standby because they overbooked. At this point we were already pretty annoyed, but chose to stay calm. The airport staff was not able to even help us deal with this all because they were not Wizzair staff. So all in all a terrible experience.

Had a terrible experience at check in. My wife and I are in our sixties and are frequent air passengers. Each of us had a small suitcase and backpack. We were informed that we had to pay 120 euros for excess baggage. The supervisor was rude. The flight itself was adequate. Will not be flying Wizz Air again.

I was extremely angry about being charged the extra baggage fee for cabin bags, and the staff were rude when they charged the fee. 45 euro for each and we two persons paid 90 euro in total. I have taken many flights over several years, and never been charged for this kind of small cabin bag, even on many other cheap airlines. There was no apparent reason for it. It was just a cynical ploy to earn an extra bit of money. I won't be travelling with Wizz Air again.