Wizz Air

Wizz Air website crashed repeatedly when we tried to book, Website design continuously tries to trick you into extras you do not want. Not enough desks at Luton for bag drop such that passengers constantly had to be pushed forward to ensure they did not miss their flights. This was absolute chaos and made the experience extremely stressful, although admittedly the staff were helpful, Departure delay of 75 minutes on outward flight with no apology, neither was this flagged up on the screens, Gate changed at last minute causing more chaos, Flight sat on tarmac with no apology as to why. Seat tray broken on flight in both directions. Chewing gum on the back of seat in front of me - disgusting. Passengers held in what can only be described as a shed on return from Budapest. Flight again delayed for almost an hour - excuse this time that the incoming flight was late - surely this is under the control of Wizz Air also? No milk on flight - powdered cream is not a reasonable substitute. We paid for our in flight drinks in Florints and were given change in Euros as there were no Florints - for a Hungarian company this is ridiculous. I will never fly with Wizz Air again. I am well travelled and appreciate the benefits of a low cost airline. I have flown regularly with the competitors who manage to get these simple things right, so am left wondering how Wizz Air manages to fail so spectacularly.

Wizz Air is an awful airline, only using it because the company has paid it. Currently sat in Varna waiting for another late flight with them. Seems to be the norm - I would rather go indirect than travel direct with this awful airline. Seats very uncomfortable (I have flown with them before). After 1 hour sat on plane waiting to take off from Luton it was a further 2 hours before any refreshments reached me, that was 3 hours after sitting on the plane. I would rate Ryanair better and that is saying something. This really is a awful budget airline.

Know what you're in for! I fly Wizz Air several times a year. Usually Dortmund-Gdansk but sometimes other destinations. If you're used to it and you don't expect a typical holiday flight experience, this is a good option for those on a budget. Don't think of it as a flight but more like a long distance bus ride. Here are my tips based on my experience: Check in online, do it early enough and bring the printed ticket. If you don't they'll charge you a fortune at the airport. Don't take luggage and only one(!) small cabin bag. And make sure that your small cabin bag is soft! Many times I've seen people who had hard shell cases that wouldn't fit the steel frame at the airport by a centimeter or two. They had to pay a lot for that centimeter. Always take a soft backpack that is not stuffed to bursting point. Skip the extras like priority boarding, extra legroom or inflight snacks and drinks. My flight takes between 1.5-2 hours. Bring a book, sit, read and be the last to get in line at the gate. Why sit with crampy legs on a plane for money when it's free and comfortable right in front of the gate? And those crampy legs during the flight? I'm 193 cm tall. If I can suck it up for the duration of the flight so can you. Sitting straight to the back of the seat helps. And the same goes for onboard drinks and snacks. This is the fastest and cheapest way for me to travel this particular route. I don't expect much from it other than that.

My first experience with Wizz Air was good. Staff were Lithuanian and were very helpful. Prices of drinks/meals are fair and you are allowed to take 32kg checked in luggage. Plane was comfortable, enough legroom.

Cheap, Wizz Air is better than Ryanair and Easyjet. Luton to Budapest, on time flight and helpful crew with good English. New plane with nice interior. The downside is that you have to pay for the hand luggage, which is awkward as everywhere else is free. Nice low cost airline.

Our Wizz Air flights were part of a package deal when booking from Last Minute.com and what an error we made. Hoping against hope Wizz Air was not as it had been portrayed in reviews and that the route did not live up to the reputation I found online. Supposedly online booking which refused to function meaning I twice had to call Wizz Air paying £12 per call - lots of hidden charges but still the hope it would be ok -it was not. Our outbound meant to leave at 17.25pm - finally left at after 20.30pm. Plane was new and tidy. As we sat in our seats a highly irate guide was livid as he boarded because Wizz Air had failed to do what he had booked and had scattered 4 young kids, him and another lady across the plane. Staff could barely speak English and interestingly refuse to take their local currency in flight. The return was also delayed and I will never fly with them again. They made Ryanair look like gods - you may be lucky, but read the reviews and look at the trend line - Wizz Air clearly only want your money and treat customers consistently bad. Take a look at their live flight information and weep - delays! A complete disaster and we will never go near them again. If I could score them minus 10 I would. I feel sorry for their staff.

I read bad reviews of Wizz Air and was pleasantly surprised to most things in my case, were unfounded. I don't doubt that there are hiccups in service, etc. My outgoing flight London Luton to Cluj Napoca provided more leg room than I had experienced on other budget airlines. My return flight however, leg room was back to what I have come to expect from a cheap airline. I accompanied my son and his Romanian girlfriend on the outward bound journey but my return was alone. Being a lone female traveller with little Romanian language knowledge, I found the staff at the airport polite and helpful with a good knowledge of English. The cabin crew were efficient and pleasant. Our plane was delayed by half an hour and passengers were kept informed. I cannot fault this airline and will fly with them again.

Wizz Air is a Hungarian airline, and Hungarian websites have some catching up to do in terms of navigability, functionality, etc. Wizz Air's website has a penchant for resetting certain selections unexpectedly. When my boarding pass emerged with the wrong flight time on it within minutes of booking it, it took an hour on the phone and 40 Euros to fix the problem. There was no opportunity for escalation or to avoid these charges to correct a problem caused by their website. Do yourself a favor and use another carrier.

If you are flying with Wizz Air, do not ever fail to complete your online check-in and print the online check-in confirmation at least 3 hours before the flight. Online check-in closes 3 hours before the flight. And at the airport, they charge the exorbitant €45 per person check-in cost, which is also charged for children from 2-12. And do not ever bring extra luggage, not a small bag or a musical instrument, which may cause an extra €60 for you. During my flight from Istanbul to Budapest, I tried to online checkin but the website mentioned that online checkin was not available for that route. So, nothing wrong happened when I boarded in Istanbul. Due to that, I thought online checkin would not be allowed for the return flight either, and the company did not send me a notification mail to complete my online checkin, although most other airlines do that. So, I failed to do online check-in, and I was not allowed to do it although I was at the airport 2 hours and 50 minutes before the flight. And here's what happened to me. Furthermore, the ticketing personnel forced me to put my musical instrument (accordion) in the luggage although it was smaller than the size of a large cabin bag, and I had to fight for 1 hour to convince her. Considering the exorbitant extras I paid at the airport (totaling €285 for 5 people and one luggage) and the tension I faced, I could actually fly by Turkish Airlines at a lower cost, which offers wider space, luggage allowance and food, and which does not charge any extra fees for airport check-in.

Price was fantastic and our Wizz Air flight was on time. However, I have never ever experienced such rude and impolite staff like it before. I did not expect luxury or exceptional service, but I did expect politeness and a friendly smile. We returned with SAS on a similar budget and were amazed at the difference! Wizz Air are great for price, but don't expect great friendliness on board!