Volaris

Volaris has always been my airline of necessity because they have a direct, economical flight between Guadalajara and Chicago, I have been a regular customer for 5 years now. What started out as a convenient airline has become a nightmare every time I travel. They constantly change their rules about checked and carry-on luggage, charge you for a cup of water, offer absolutely no service or assistance to customers, and have novice stewardess working flights. Do not take any carry-on that has wheels - Volaris considers this to be luggage and will charge you for it. Carry-on must be soft with no wheels.

Volaris may be very inexpensive, but they are really inconvenient. They're always changing flights and not just hours but days. I've traveled with them for more than 5 times and they have always rescheduled the flight. They're not reliable at all! And this last experience with them definitely has me thinking of never flying with them again. All the employees are just rude, including the call center employees. They are no help and want to charge extra fees for everything.

I flew Volaris between Guadalajara and Los Angeles. I am an ex Flight Attendant with 20 years flying experience (another carrier) and always take keen interest on any new carrier. The flight was a flight - nothing more nothing less and definitely nothing special. What has prompted me to write is the fact that every single employee of this company that I had the misfortune to meet was downright rude and came with an attitude that would curdle cream. Passengers were treated like they were an inconvenience to the surly crew dashed thru the cabin selling their stale sandwiches. I went to the bathroom and as I came out one of them came into the fwd galley with a cart, scowls, tutts then motions me around with finger motions as if she's pointing out dirty marks on the carpet! I had been living in Mexico and was returning to Australia and know that Mexicans are not like those that I met on this airline.

I have flown all over the world (including the same outbound flight on Volaris) with a carry on bag to carry my FAA approved oxygen concentrator. Today they demanded an additional $30.00 to take in on the plane. Horrible personnel at the check-in counter, with little or no idea of what they're doing, except charging additional fees. A porter at the airport told us that they have big problems keeping personnel, since most quit. There was no food available except for chips on either flight. Even if you have to pay, they should stock some kind of sandwich that you can buy.

This is the worst customer service I have received. Particularly the staff in Guadalajara, who were rude. I have flown with Volaris before from Leon to Chicago without any problems, but every time I fly from Guadalajara I have issues with the staff because they want to charge for the same carryon bag that I use with them on the flight there from Chicago. It's ridiculous. I even weigh my bag with a personal scale I bought to make sure I don't go over the weight but the scale in guadalajara is not accurate. My luggage weigh the same at the other airports as on my scale except for the scale in Guadalajara.

The second time I used Volaris. First time from Guadalajara to Los Angeles round trip, and this month a round trip Guadalajara to Fort Lauderdale. The space for the seat is really tight, they charge for the second baggage more than 100 USD. The Volaris planes look a little dirty.

Very bad service with Volaris, they want to charge for the carry on, even if they fit perfect in the plane, only is to charge you more. Staff are rude and only are trying to charge everything. The seats are not comfortable.

I only flight Volaris because I have no other choice. When buying tickets on line, the site tries to charge you more. They want to make you think that they have good prices and sales, but they charge a lot! They charge you $90 pesos if they print out the ticket. A reprint, they will charge the same. You have to go to an automated terminal and do it yourself. Luggage size policy is most ridiculous. If for some reason you take the same luggage that other airlines allow, they make you pay a fee of $400 pesos at the gate. If you tell them to check it in, they say in a very rude tone, that they cannot do it at the gate and you need to go outside security, make a line and check it in yourself. They confirm you that the plane will leave and they will not wait for you so you end up paying that amount or losing your flight. If the person in front of you reclines the seat, you are cramped and uncomfortable. Today they have a marketing strategy to get more clients by saying that you can reserve an entire row so that you can travel more comfortable. Flying Volaris is very frustrating.

We have been flying them for several years, so much cheaper than the competition and great service. We generally fly from Tijuana airport to Puerto Vallarta. Cost is about 1/2 of what it would be out of San Diego and sometimes a lot less. At present they offer you a free checked bag up to 55 pounds and they allow 2 free carry-ons of a smaller size (fit under the seat) such as a purse or backpack. Only one time was the flight significantly delayed and that was due to weather. Easy website to use to check in (allows you to do so 72 hours early). I do not purchase a seat before I check in and have never had a problem getting a seat with companions. You can print your boarding pass at home or at the airport in a koisk for free. All planes we have been one have seemed new or newer, clean. Friendly flight staff. They have food and beverages for sale now (used to be complimentary). However, you know this so bring food yourself or buy theirs.

Our family will not be flying with this airline again. Their flights are constantly off schedule. We had a terrible experience, which ruined our vacation. We were flying out of Tijuana to Cancun with a connecting flight in Mexico City. When we checked in they said our connection to Mexico City was late and they changed our connection which caused us to arrive late to our Cancun vacation. We had planned to arrive in Cancun early morning. We were very disappointed! We ended up traveling all day as opposed to just half a day just because our original connecting flight was late. In fact, most of the connecting flights we had with then during this vacation were off schedule. There was a lot of waiting around! This is pretty disappointing since this was our go to airline. However, we will now be shopping for another airline. Also, they offer no complimentary beverages or food/snack on board.