VivaColombia

✅ Trip Verified | Bogotá to Cartagena. This is the worst airline I have ever travelled. Including all low costs. They put a smaller device than the allowed, so when you are about to board they make you put your luggage, and even if it's the regulated size they say they have another size. So they tell you that if you don't pay you can't board, the service is very bad. What you save on the ticket you end up paying afterwards.

✅ Trip Verified | Medellín to Cartagena. An airline that provides the worst service when you have any kind of issue with your booking. They charged 30EUR to change a passenger name which was just wrongly entered. And the worst it is that call centre & email customer service say and recommend different things. When the email service replies, it is unclear what is done or not. Overall, unfriendly people except 1 person that actually tried to help me & made clear statements.

✅ Verified Review | Bogota to Lima. Extremely bad, they charge you 10$ for boarding passes. They refused to print both so I had to pay another 10$ for the connection flight. There is no reference for this during the booking process. Staff is slow, took one hour just to arrange 3 meters of barriers. They try to charge extra fees for cabin luggage that seems not to fit.

✅ Verified Review | Santa Marta to Colombia. Worst airline ever. They charged me $10 USD for each boarding pass they printed off for me at the airport. They dont allow any baggage to be checked in except if you pay and the fee is extra expensive. My aunt's ticket was also cancelled at the last minute and I have not received my refund yet.

✅ Verified Review | Quito to Bogota. This airline company is the worst I have experienced. They cancelled my flight in January 2017 and promised me a full refund. Now, after 6 months and many emails to/from their customer service, I have not received my money. They are trying to run me tired by playing stupid and asking me to send the same information again and again. I strongly advise not to fly with VivaColombia.

✅ Verified Review | Cartagena to Medellin. After booking and paying for my ticket online I never recieved a confirmation or a receipt by email. The flight information was also wrong on the website arrival time was 11:45 pm but was written 11:45 am. There was no gate number provided either and the flight number was wrong as well. I had to come so early to the airport to recieve my receipt and yet they still charged me for a boarding pass print. With all the miscommunication and misinformations I am very unsatisfied with the service and employee and management handling the situation. And as I am writing this the flight is delayed causing even more inconveniences. I had a horrible experience with VivaColombia as many others on the flight did as well.

✅ Verified Review | Medellín to Lima via Bogota. VivaColombia's attitude towards customers is in sane. I have never been treated in such a rude and unfair fashion. This happened a couple of times. Of course not all employees are terrible but the line was crossed too many times plus the company policies are borderline. The money I intended to save was outweighed big time by hidden costs, unacceptable policies and expenses regarding canceled/delayed flights and negative feelings. The seats offered the most narrow space ever: if you are taller than 1,85 cm you will suffer.

✅ Verified Review | Medellin to Bogota. VivaColombia is the worst airline I have flown and that is a reflection of their customer service, rules, and the overall experience. The people that represent this company are very rude and routinely say things like "you can visit our website if you have questions about our policies", instead of explaining it to you. They are a budget airline however in the end you pay more for an experience so bad it's actually difficult to put into words. Imagine paying for a boarding my pass unless you have a physical printout of it? They have changed the specifications of the size of luggage you are allowed to bring for carry on just so they can force you to pay for it. I have flown this airline three times and I will never fly them again.

✅ Verified Review | Medellin to Santa Marta. Don't fly with Viva Colombia. About 3 hours delay, permitted hand luggage size is small (only a little backpack is allowed) and it's expensive to add luggage. In Medellin there was no staff to give information about the delays. No staff at San Marta. Better book LAN, it's a bit more expensive but is worth it.

Quito to Bogota. It was the first time flying with Viva Colombia, December 17 2016 and It will be the last, guaranteed. It is the most ridiculous service I've encountered in all my long years as a traveler. Tried using their website to purchase the tickets, unable to get through, bought the ticket via phone, all seemed OK, only to receive an email two days later indicating the tickets already paid for have been cancelled. I'm still waiting for the refund to my CC, no explanation why. Had to buy new tickets. They will charge you for just about everything, right from printing the boarding pass ($16,00 US) to assigning seats (plane was not even half full), to a bottle of water or a snack. The flight was delayed almost one hour forcing us to miss the connection flight with another airline. The customer service at the airport, on the phone, through e-mail was just pathetic, not helpful at all. No offer of any compensation. Forced to purchase new tickets for the next day. Curious enough, while in Bucaramanga, we decided to purchase a flight ticket for a relative, and the story repeated itself again, initial purchase OK, confirmation OK, only to find out two weeks later it has been cancelled and it will be a while trying to get the refund, meanwhile, initiating a new purchase. Pleaase avoid flying with VivaColombia, the "savings" they offer, in the long run are not worth the hassle.