VivaColombia

Not Verified | This airline deserves zero stars. The staff is unaccommodating and they will check everyone's bags to make sure they are to the size of there requirements and will make sure to charge you extra at every chance.

Not Verified | I hate to pile it on but this is the worst airline I have ever flown on. It appears cheap doing a search but you’ll end up paying more with all the fees and it’s not worth it. Avoid this airline at all costs!

✅ Trip Verified | Medellin to Bogota. Total rip off! Do not fly Viva Colombia. Pay the extra money and go with a better airline. I had a 1-hour flight and they made me check in my carry-on after paying twice! My luggage never made it on the carousel but had apparently made it to the destination city. I’ve filed paper work and all they did was tell me to wait. They won’t even discuss reimbursement of anything after “investigating” for days on end. Avoid at all costs!

✅ Trip Verified | Cartagena to Medellin. Lots of hidden extra charges at the counter totalling 270,000.00. No indication that boarding passes need to be printed 2 hours before the flight so we were charged 65000 each for this privilege. Avoid avoid avoid!

✅ Trip Verified | Miami to Medellin. I purchased a ticket from Viva Colombia while waiting to board they canceled the flight after having everyone waiting more then 2 hours without any explanation. I tried to get a refund at desk but was told they will automatically refund it to Credit card . I’ve written them countless times and if/when they respond they keep asking for the same info giving the run around. It’s frustrating since I’ve been waiting since 1/18 and still nothing .

Not Verified | Santa Marta to Bogota. Shocking airline, misleading. Spent 2 hours on the phone to change a reservation then at the end the lady said it was not possible. When I logged in to select baggage purchase what I didn't realize is they automatically select all the extra services so when I clicked on the baggage I was actually un-clicking it. The result was I paid 150K pesos for a bunch of charges and then when I arrived at the gate they told me I had not selected baggage and they charged me 200K pesos for 2 bags at the gate. I fly budget airlines in the USA and Europe and they play fair.

✅ Trip Verified | Cartagena to Cali. Paid the ticket 69000 pesos, equivalent to mBP15 or EUR16. We left on time, we arrived before the scheduled time. Some people judge an airline when they spend peanuts for it. I find Vivacolombia exceptional for what you pay.

✅ Trip Verified | Santa Marta to Bogota. Terrible experience, never again! Staff is absolutely not helpful and at the counter they charge you unexpected extra costs. At last the flight is more expensive than with a reliable airline. Avoid Viva!

✅ Trip Verified | Medellín to Cartagena. This company customer service is just the worst, you think you are buying a cheap ticket and at the end you pay more than flying with other companies. They charge for doing check in at the counter, cabin baggage will be good for any other company except for VivaColombia cause they found a way to get more money from you and send it as regular. Also pay for pay for two seats together they just book you separate and no way to change it unless you pay more.

Not Verified | Santa Marta to Bogota. Really do not fly with this airline, as a regular flyer I can tell you they are so bad and rude from ground staff to cabin, and as others have said charge for everything as extras even tried to charge for my partners hand bag. I end up paying extra to sit with my partner as the computer put us in different seats and told if we changed on the plane we would be charged. As it was, once on the plane everyone moved around to different seats without paying, if you work out the extras its better to fly with Avianca.