✅ Trip Verified
| Medellín to Lima via Bogota. This company needs to be put out of business. This company's business model is completely based on theft and extortion. I arrived with a bag that fit the description of the limits on my ticket (purchased from Kiwi). Since I could not print out my tickets, the night before I reserved them online (for what was supposed to be less of a charge). Not only did they make me pay twice to print out my tickets, once online and once in person at the MDE airport, they even acknowledged the fact that I even booked this service the day before, but that I would still have to pay an additional fine. And, that they would only print out one ticket and that I would have to pay again to get on my connecting flight in Bogota But it gets much worse than this. Even though I made sure that my big fit the size and weight limits put on my ticket, the dimension and weight requirements were different at the door. They did not express empathy or understanding of this fact, and simply made me pay the fine of $75 USD (more than the ticket price) just to bring a normal backpack designed to fit as a carry-on on board. Since I had no choice but to comply, I paid the $75, was given a receipt, and was assured that my connecting flight would accept the receipt as payment for my luggage. However, once I went in line to get my ticket for my connecting flight at the next airport, they informed me that I would not only have to pay the printing fee again, but that I would also have to pay a heftier $125 fine to bring my carry-on backpack to Lima. This price is absolutely unheard of. I have flown on AirAsia, RyanAir, and the fees that VivaColombia charged me were nothing short of robbery. In other words, the company lied to me, told me that I would only have to pay one fee, forced to pay double fines for printing tickets, and refused to accept the size and weight requirements listed on the ticket I purchased. This company is an absolute embarrassment to the people of Colombia, the airline industry, and is a model of what a terrible company looks like who values money more than the customer. . Personally, until this change is noticeable, I will never use this company again.