VivaColombia

✅ Trip Verified | This is by far the worst airline I’ve ever experienced. My husband pre-paid for my family’s seats (4 of us all together) and checked us in the night before. When we got to the airport, we were not able to board our flight! Our seats were given away! The staff were of no help they only told us wait. We were not able to get on the flight. When we asked for a refund, they also denied this. We were told the next flight is a 4 am! Absolutely horrible customer service. Not one employee helped or showed any remorse for what they did. Additionally, my luggage was damaged by them. When I asked to file a claim, every single employee gave me the run around. What’s worse they were clearly targeting foreigners. Only foreigners were denied boarding. The other customers affected were a European couple and Mexican family.

✅ Trip Verified | This is a low cost airline so they made money and find a way to charge you for anything. I guess this is expected even with certain questionable practices, but my 1 star is regarding customer service which it may sound dystopian even compared with certain US carriers, My family god covid 19 and we were not able to travel. They suggested family members with no symptoms should be able to flight. They does not trust you as passengers, they asked for things like: birth certificate in order to proof 1st degree blood relationship of passenger without symptoms and asked for proof of residency when I requested full refund because vouchers are completely useless for me. Only way to communicate is email, each email is a new inquiry and takes 15 days to get a response. If you don't get a response you have to send another email asking for the response of the previous inquiry and this add another 15 days. One simple request is taking almost months and counting. Call center is useless, they say they are not part of "cuentanos" and you have to reach by email. If you ask to speak with a supervisor you will get denied (this is basic customer service) So avoid this airline unless you want to spend months sending emails to interact with costumer service and waiting with incomplete responses; or if you believe you should travel by plane with covid symptoms.

Not Verified | This airline deserves zero stars. The staff is unaccommodating and they will check everyone's bags to make sure they are to the size of there requirements and will make sure to charge you extra at every chance.

Not Verified | I hate to pile it on but this is the worst airline I have ever flown on. It appears cheap doing a search but you’ll end up paying more with all the fees and it’s not worth it. Avoid this airline at all costs!

✅ Trip Verified | Medellin to Bogota. Total rip off! Do not fly Viva Colombia. Pay the extra money and go with a better airline. I had a 1-hour flight and they made me check in my carry-on after paying twice! My luggage never made it on the carousel but had apparently made it to the destination city. I’ve filed paper work and all they did was tell me to wait. They won’t even discuss reimbursement of anything after “investigating” for days on end. Avoid at all costs!

✅ Trip Verified | Cartagena to Medellin. Lots of hidden extra charges at the counter totalling 270,000.00. No indication that boarding passes need to be printed 2 hours before the flight so we were charged 65000 each for this privilege. Avoid avoid avoid!

✅ Trip Verified | Miami to Medellin. I purchased a ticket from Viva Colombia while waiting to board they canceled the flight after having everyone waiting more then 2 hours without any explanation. I tried to get a refund at desk but was told they will automatically refund it to Credit card . I’ve written them countless times and if/when they respond they keep asking for the same info giving the run around. It’s frustrating since I’ve been waiting since 1/18 and still nothing .

Not Verified | Santa Marta to Bogota. Shocking airline, misleading. Spent 2 hours on the phone to change a reservation then at the end the lady said it was not possible. When I logged in to select baggage purchase what I didn't realize is they automatically select all the extra services so when I clicked on the baggage I was actually un-clicking it. The result was I paid 150K pesos for a bunch of charges and then when I arrived at the gate they told me I had not selected baggage and they charged me 200K pesos for 2 bags at the gate. I fly budget airlines in the USA and Europe and they play fair.

✅ Trip Verified | Cartagena to Cali. Paid the ticket 69000 pesos, equivalent to mBP15 or EUR16. We left on time, we arrived before the scheduled time. Some people judge an airline when they spend peanuts for it. I find Vivacolombia exceptional for what you pay.

✅ Trip Verified | Santa Marta to Bogota. Terrible experience, never again! Staff is absolutely not helpful and at the counter they charge you unexpected extra costs. At last the flight is more expensive than with a reliable airline. Avoid Viva!