Viva Air

Not Verified | We flew with the same airline from Bogotá to Santa Marta and received all our bags without problem, since they complied with the established measures, and today when we show up to fly from Santa Marta to Bogotá they tell us that the same suitcase does not comply with the measures established by the airline and we must pay $ 80,000COP to return the suitcase to Bogotá. They also told us that they were not responsible for the "negligence", which they say the workers in Bogotá had when they received the suitcase, and finally they did not fix us and we had to pay. Terrible service of the airline Viva Air Colombia. Volamos con la misma aerolínea de Bogotá a Santa Marta y nos recibieron todas las maletas sin problema, ya que cumplían con las medidas establecidas, y hoy cuando nos presentamos para volar de Santa Marta a Bogotá nos dicen que la misma maleta (la cual es de pasta y no se puede modificar su tamaño) no cumple con las medidas establecidas por la aerolínea y que debemos pagar $80.000COP para poder devolver la maleta a Bogotá. También nos dijeron que ellos no se hacían responsable de la "negligencia", que según ellos, tuvieron los trabajadores en Bogotá al recibir la maleta, y finalmente no nos solucionaron y nos tocó pagar. Pésimo servicio de la aerolínea Viva Air Colombia

✅ Trip Verified | I was forced to cancel my trip to Peru and claim on my insurance. Viva Air offered me a full refund, so this flight was not claimed on my insurance. I never got the promised refund, only excuses. 7 months on and I have still have not had the money returned to me.

Not Verified | Lima to Bogota. I had to buy a brand new ticket at the airport because they messed up my booking. Not only did they refuse to refund me for that flight but also when I tried to have my tax refunded for the flight I didn't take (which you can do by law) they said I took the flight and the new ticket I bought had been changed to the flight I took (even though I paid the exact same price again at the airport). Worst customer service I've ever experienced. Avoid at all costs and spend more money on a better company if you can.

✅ Trip Verified | Medellin to Bogotá. 1. Can’t believe in 2019 an Airline charges people $11usd for a boarding pass print-out! When they can scan through my phone or even create an app! Scam scam scam! 2. Had to rearrange my baggage because I was over my 1KG! 3. I had booked through a third party and paid for checked in baggage. However, was told my ticket didn’t include baggage and had to pay. I was rushing for my flight and left with no choice, even though I showed them proof of my booking. 4. The flight was a constant prayer until I arrived. What a rollercoaster!

✅ Trip Verified | Lima to Arequipa. Most expensive budget flight I've ever seen. Hidden fees, denied entry to flight, left luggage. To make a long story short, there is a required fee of 45 PEN per person, just to print the boarding pass at the airport. For our party, it meant an additional $150 (USD). We paid it anyway, desperate to get to our destination. At boarding, one woman began to complain loudly about the bad treatment from the staff, and others joined in. My husband and a few others were barred from boarding for being too loud. Our only suitcase was paid for by my father, and should have been in his name, but they removed it from the flight because my husband wasn't boarding, without informing anyone. So we got to the destination, but the suitcase was left at the first airport. We were informed that the only way to recover it was to fly back and get it ourselves.

✅ Trip Verified | I bought a ticket to Cusco from Lima using Kwiki. The night before my flight, Kwiki emailed me my e-ticket. I had no access to a printer. I went up to the customer service counter for Viva Air and asked the rep if I could use my Mobile e-ticket and she informed me it had to be printed and they could print it for 86 soles. I showed her my Kwiki confirmation email from the night before and informed her that it wasn't written on it and she said there was nothing she could do about it. I asked to speak to the manager. I spoke to the manager and showed her the confirmation and the e-ticket and she stated that it's not on the confirmation, it's on the e-ticket. She then said if I didn't want to pay 50 soles per person for them to print it, I would need to leave the airport and go look for a printer and come back before my flight left! How rude!! What kind of manager says something like that to a customer? There was clearly a discrepancy between what was on the e-ticket and the confirmation. I informed her that I only got the e-ticket the night before and showed her the date on the email and didn't have access to a printer in Lima. Her answer was " Well that means you've had at least 24 hrs to figure out how to print it." I don't know who taught this manager customer service skills, but if you want to be treated poorly by an airline, then fly viva air. I can more than afford the cost to print the ticket, but the way she handled the situation was absolutely horrible and ridiculous. Not only was she rude, but the employees who were near her were rude as well and started talking badly about my companion and I. They didn't realize that I understand enough Spanish to make out what some of the things they were saying. To make matters worse, when I asked the manager for the contact information for corporate, she told me she didn't know and couldn't give it to me. Stay far away from this airline and their rude employees and managers!

Not Verified | Cusco to Lima. Terrible experience. I bought a ticket for $53, and paid extra fees for $75. The first few was a checking fee, due to not printing my own. The second fee was for an extra carry on. The “additional carry on” was a 12 inch tube used to carry paintings. It was the only item in the over head, since my purse was in my lap. My husband flew with Latam and later Avianca, his overall expenses were mush less. Do not fly with this airline, the cheaper costs are not real.

✅ Trip Verified | Miami to Medellin. They advertise "additional services" prices on their website, such as adding carry on baggage to a flight (included with most other airlines), that are cheaper when booked online versus at the airport but their website will not process these purchases so you end up forced to pay exorbitant fees at the airport and they do not honor any of their advertised prices even if the systems show that you tried to process the request online and over the phone in the time frame allowed by their policies. It's downright unethical to advertise a price and not honor it. They refuse to help over the phone, by chat, by email, or in person, and there is conveniently never a supervisor available to escalate any concerns. You will end up frustrated and paying more money than other airlines once they add all the fees. Even beverages on board international flights are at a fee. They nickel and dime at every single point.

✅ Trip Verified | Juliaca to Lima. Worst airline ever. Charged me £20 to print my boarding pass. Also the cabin baggage cost was too excessive. I am used to travelling in no frills airlines in Europe, but this was the most excessive and purely intentional fleecing.

✅ Trip Verified | Cartagena to Medellin. I can understand airlines and non-refundable ticket, but not refunding the extra charges such as luggage when you cancel a flight is ridiculous. I had to cancel the flight with Viva Air because the schedule did not work out. I had prepaid the luggage fees, but this cheap airline refuses to refund luggage fees if you cancel or do not use the ticket. I understand a non-refundable airline ticket, but not giving back the extra charges is damn stingy.