Virgin Australia

Recently flew on VA001 and VA002 SYD-LAX-SYD in premium economy and must say that I was very impressed in the level of inflight service by the attentive crew. Seats were most comfortable and sufficient leg room with the IES being truly amazing and certainly scored a 10 out of 10 from me. The food was very good ex SYD however on the return journey ex LAX it was not so enjoyable. I have travelled this route before many times in the past with Qantas but felt that the service on VA was superior in every way and so much more personalised. First time also on the Boeing 777 and I much prefer this aircraft type than the larger alternative. Cannot wait for the upcoming refurbishment of the VA 777 product with new seats and design.

I recently flew Melb-Cairns return. Found myself getting agitated at Virgins baggage policy. I had two items at a total of 14 kgs one being a 2kg fishing rod. The total allowance by virgin for cattle class is 23kgs. Oh no weight does not matter until you exceed the weight limit Virgin do it by the piece. As a result and $70 later to have a 2kg fishing rod deemed a "piece" of extra luggage left me flabbergasted. Be aware of this should you be considering Virgin as they are totally inflexible on this - it can make a flight a whole lot more expensive.

Sydney to Hobart in January 2015. Check in and boarding went quite smoothly but one we got onto the plane we realised that the three of us traveling had to sit in different seats. I had to sit at the back of the plane while the rest of my family were right at the front. The seats were also a bit cramped. But other than that the aircraft was new and very clean the crew were very friendly and promptly brought anything that you requested. They even asked me if I needed water halfway through the flight. So overall I would definitely recommend Virgin Australia for anyone planning to fly with them in the near future.

Recently flew from Bali to Brisbane and back on Boeing 737-800. Both legs on time and crew were friendly and efficient. The flight was 5.5 hours long and the plane was full on both legs. The biggest drawback is that there are only two toilets at the rear of the aircraft and there seemed to be a permanent queue of people waiting to use them which must have been annoying for anyone seated at the rear of the plane. Be careful when choosing your seats for this flight.

I took V Australia from Melbourne to LAX to NYC in September 2014. The FAs are excellent and the service was first class. Good food IFE and a bar at the back. My only criticism would be the 2x3x2 seat configuration and the fact we had to fly to Sydney for a connecting flight - I am looking forward to the new seats this year.

SYD-LST. 737-800. Took ages to check in due to very long queues at normal check in bagdrop and self check in kiosks. Adding to the delay was the fact some of the self check in terminals were out of order and there was a gap in staffing due to what appeared to be a shift rotation with ground staff who were running late. Plane was messy with biscuit crumbs greeting me on my entire row of seats. I had a window seat but it seemed very tight particularly where my leg was closest to the wall and likewise the seating pitch was a lot narrower than a smaller A320 from Jetstar. Menu offerings were less appealing than Jetstar too although unlike Jetstar Virgin kindly served complimentary coffee which was much appreciated.

Flying from Brisbane to Auckland. Very late departure. All very poorly handled by the staff. The flight itself less than average. Old and tired looking plane. No music and no TV screen. Could get a tablet for a fee which was not acceptable as this is not a budget airline. Had far better experience with cheaper airlines like Tigerair and Jetstar. Won't fly with them again.

Flow DPS to MEL in Business considering the price paid I would like to say that this was a very uncomfortable flight. The seats only recline a bit this might be ok for short flights but for flights 6 hours plus it becomes quite uncomfortable hard to sleep they also wake you up about one hour before landing. The breakfast is cereal coffee and juice. The service is acceptable but on a night flight you just want to sleep. Conclusion is the price charged is far to high for the features and benefits you are getting. Tip pay a lot less and fly another airline on A330 in a flatbed. That will be my choice the next time. Sorry Virgin still a while to go. On this occasion I would not recommend Virgin Australia.

Re Sydney - Queenstown (NZ) flight February 6: Although having had satisfactory experiences with VA in the past I can only hope this flight was an aberration. Just three flight attendants had to cater for a full 737 so service was almost non-existent. A glass of water was only delivered an hour into the trip and many passengers received no meal service at all. There was no in-flight entertainment and even if it had been available no headsets were provided. Our American traveling companions who are used to poor service rated this trip as having the worst service they had ever experienced. We will never fly this airline again if there is an alternative available. We will also be in contact with Virgin for a refund as we paid a premium price ($1361 for 2) for a rock-bottom budget airline experience.

Perth-Sydney. Excellent flight. Usually fly Qantas but no more! Pretty expensive flight but similar if not lower price to Qantas. Brand new A330-200 amazing IFE on par with Emirates/Air NZ. Great crew timing only bad if not minor disappointing aspect was the food. A pink Quiche for one!