Virgin Australia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 995 reviews
5/10
4 star Skytrax Rating
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5/10

Virgin Australia customer review

(Australia)

Flew with VA from BNE to MEL return for work. It's been two years since my last flight and whilst VA seems to have got its branding and product consistency together the overall feel leaves a lot to be desired. On both flights I felt the service from cabin crew was basic and lacking warmth. This is in stark contrast to their advertising. Free snack/beverage for the flight was welcome but again I felt that they could offer more than a meagre cheese/crackers combination at lunch if they are trying to compete with Qantas for customers. Overall the flights were on time and got me from A to B and back but I feel that the VA experience is still sub-standard and lacks the personality which they seem to want to hang their hat on.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Virgin Australia customer review

(Australia)

Flew Sydney-Abu Dhabi. Flight was pretty bad IFE wasn't working properly seat was a little wet asked for a seat change and they said "there were no more left" which was untrue because I saw a pair of empty seats towards the back of the plane. Food was average fish was undercooked and my juice tasted odd. Overall it was pretty bad but from what I can see Virgin is pretty bad at long haul flights. So I probably won't do long haul with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Virgin Australia customer review

(Australia)

Sydney to Los Angeles and back during December 2014 in economy class. This was my first flight with Virgin Australia and overall I was quite impressed. The flight to Los Angeles ran very smoothly check-in was easy ground and inflight staff were attentive and friendly. The toilets were kept immaculately clean throughout the entire flight. There were three food services - dinner a snack and breakfast - which were all delicious. I found that even in economy there was sufficient legroom and I didn't feel cramped in this aircraft. I really appreciated the little package that we were given with a pen and eye mask inside a clear ziplock bag as I had not brought either of those items with me on the plane. On my return flight to Sydney I really appreciated the early check-in (3pm) that was available at LAX for our 9.50pm flight. As we had arrived at LAX at midday from New York we were able to get lunch check in our baggage and then take a taxi from the airport to do some final sight-seeing and shopping in LA before our flight home. The only issue I had with Virgin Australia was the gate number on our boarding passes was not the actual gate the flight was departing from. This caused some stress and we were in the last group of passengers to board. Luckily we had checked the signage in the airport and were able to get to the actual gate. Apart from this unfortunate mix-up I had no other issues with the flight back to Sydney and would definitely recommend Virgin Australia to anyone travelling this route.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Virgin Australia customer review

(Australia)

Flew from Melbourne-Adelaide return a few days ago. Just an hour's flight no entertainment going but coming back we were expected to have downloaded their app to access entertainment - no big deal for an hour's flight. We were given water/juice and 2 cookies either way. The FA's were fine the plane a bit grubby but then they don't have time to clean it between flights. My only issue was with check in staff at Adelaide. We were pretty early and I asked if there was an earlier flight we would be happy to go on that I was told "your booking doesn't allow for changes even if we had spare seats but yours is the first flight to Melbourne anyway". Not sure why she felt the need to state the former if the latter was all that was needed. Instead it just left a "bad service" taste in my mouth that was totally unnecessary. So it was an okay flight but Qantas still wins for better service. For the price though I'd choose Virgin again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Virgin Australia customer review

(Australia)

SYD-PER return A330-200. Excellent service all round especially the cabin crew out of SYD the food offered was very acceptable for the 4/5 hour flight drinks were offered before during and after meal service. IFE very good arrived on time going out and ahead of time on return. The service on both flights was exceptional certainly better than our last business class trip with an overseas carrier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Virgin Australia customer review

(Australia)

20 December 2014 DRW-SYD. I found travelling Virgin slightly confusing - it was sort of trying to be a full- service airline but sort of not. For example because I was travelling on the flexi-fare I was given a bread roll which the person next to me had to buy - not sure the bread roll was worth an extra $700. Available refreshments were basic - would have thought that for a 4 hour flight something more substantial would have been available. For IFE you needed your own tablet just as well I had a good book. Plane was on time was full (as expected) but no delays with luggage in Sydney. In flight service was friendly and quick. In exit row a bit tight on the shoulders even though the gent next to me was not that large but the seat was comfortable enough. Overall a slightly underwhelming experience probably not quite enough to tempt me to leave Qantas but a reasonable alternative if no Qantas flight is available.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Virgin Australia customer review

(Australia)

Sydney check in and bag drop was very good - no waiting at all. Gate waiting area was spotless however all of the complimentary newspapers appeared long gone. Seat onboard 737-800 was pretty good by the window with several inches legroom in front although the seat was still a bit too narrow. Virgins inflight entertainment app was not available for the flight so I was left to read the inflight magazine which was already worn out despite it only been used for 9 days. Cabin overall needed some cleaning - there were crumbs on my seat from previous flights that could have easily been removed prior to mine and there was a faint smell of vomit hanging in the air throughout the flight. One of the air con vents was missing. Cabin crew was friendly enough but definitely not as well- presented or delivered as an international flight. Complimentary snack was questionable being a tiny capsicum and cheese sandwich which looked to have been made with only 1 slice of bread. Was pleased that the flight arrived in Melbourne ahead of time but waiting for my checked in luggage was almost half the actual flight time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Virgin Australia customer review

(Australia)

14-12/2014. Melbourne check in and bag drop was very good - no waiting at all. Seat onboard 737-800 was only just enough in terms of space. Virgins inflight entertainment app was available but the signal was either very weak or too busy because I was unable to connect with my iphone several times and eventually gave up. Cabin was filthy and there was extensive mould and spillage on the seat and particularly the metal joints and was likely made worse by the fact only 1 passenger requested the air conditioning be turned down which made the cabin warmer and more damp. Cabin crew was very gruff and seemed too large to pass down the aisle.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Virgin Australia customer review

(Australia)

Recently traveled PER-SYD. The trip was pleasant enough however if VA are trying to be "Australia's favourite airline" by 2017 they need to try a little harder. The attendants were less than enthusiastic (this was the last flight of the day I suppose). Whilst they do a "pre-dinner drink" in Economy and a drink with the meal service Qantas has it all over them in the drinks department. When Virgin collect the trays from dinner they bring only the "garbage trolley" - and no other top up drinks Qantas brings drinks with the "collection" trolley and that keeps the natives quiet. We saw no crew wandering the aisles after lights out. All in all average. We expected this from Virgin Blue but things should be different for the "new improved" Virgin Australia.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Virgin Australia customer review

(Australia)

3 December VA830 SYD-MEL 6 December VA859 MEL-SYD. Boarding at Sydney absolutely chaotic. Was at the gate 10 minutes prior to scheduled boarding time and boarding had already commenced. Further boarding calls were not made with flight number or destination so had to go by the flight status board at the gate - which had a VA flight to Melb at 10am and a Delta flight to Adelaide at 10am needless to say the Delta flight was a glitch. Cabin crew warm and friendly. No issues in having water as well as juice/tea/coffee and a second complimentary snack. Both flights on time. Excellent legroom and recline - very comfortable though on SYD-MEL recline in my seat had a fault and would not stay put! Planes could be much cleaner.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes