✅ Trip Verified
This was the first time I had flown VA business since they had retro fitted new business seats. First up, the cabin service was excellent. The food was okay to good - the lunch service was okay (fish was overcooked and hard), the breakfast service was delicious. They have on board coffee machines that serve ground coffee. My seat, 5A, was in the main business class cabin. It was a full business class flight. Unfortunately, the seat design is flawed, especially for tall people (I am 192cm tall). Although the bed fully reclines, the fixed position of the tray table that cannot be stowed means you are in the equivalent of a sleeping straight jacket. You cannot turn over as your hips bang against the tray table. Also, it is annoying how the only way you can exit the pod is if the seat is in the upright position, and even then, the clearance to exit makes it awkward. If there is a plus to the set up, it is privacy. The configuration is certainly more private that the prior version, but it comes at the cost of space. Now you feel like you are in a pen like a cow. I'm a frequent business traveler, and in my opinion, what I pay for is space, convenience, and service. Unfortunately, although the service was high class, because of the flawed seat design I will not be rebooking my next flight across the Pacific using Virgin Australia. It's a conundrum, how do you rate the flight when the service was a 9 (lost a point of the lunch), but the seat was a 1? I guess you have to average it out. Hence a 5. I would not recommend this seat configuration for: a. Tall people, unless you can sleep and get comfortable on your back. b. Elderly or those with mobility issues. It is difficult to get in and out of the seat. c. Those that like to rest on their side. The position of the tray table will make that difficult. I would recommend it for: a. Those like value privacy b. Those that can get comfortable in any position, or those who don't want to sleep c. The quality of the service. Finally, Wi Fi was good. There was about 2 hours with no service, but otherwise browsing and downloading was fine. Uploading was patchy and not particularly good.