✅ Trip Verified
| Check-in ground staff - excellent service with a smile. Lounge - small selection of savoury and sweet breakfast options. Boarding - terrible. Unfriendly staff who did not manage passenger queues well. Non-priority passengers filled the priority lanes. When it came to boarding, priority passengers had to squeeze through the crowd. Staff simply shouted for non-priority staff to remove themselves. No service with a smile here. On board, headsets not provided upon arrival but made available upon request. Entertainment system not working initially - no content could be displayed except menu. Crew had to reset Wifi. Average selection of movies when entertainment system started working. Tablet was a bit faulty as screen turns off with the slightest movement. At meal time, crew had to ask passengers if they were willing to change their main as they had only 4 portions of the salad (whilst 8 wanted salad). Starter of soup was delicious but no selection of breads (contrary to menu). Just given a white roll. Everyone else in business class got their drink except me - had to request again. I also heard another passenger ask for cutlery because he was given just a cheese platter but no cutlery. Main dish of salad is average. Dessert was not offered and I asked if dessert had been served. Staff said no. I asked for the cheese platter. They did not even bother to open the packet of crackers when serving. Multiple economy passengers came into the business class area to use the toilets, using business cabin as thoroughfare - nobody said anything. Seats not comfortable. Despite max recline, my back was aching after a couple of hours. Shape of seat seems to result in a "slouching" posture. The airfare for VA business is more than 5x that of economy and we don't get very comfortable seats. Virgin Australia Voyeur says "with business class, enjoy priority check-in, stylish lounge facilities and superior service". However, on this flight, VA has provided sloppy, inferior service to business - we dont get served the full course of lunch and have to constantly make requests for items that are usually provided as a bare minimum.