Vietnam Airlines

✅ Trip Verified | Flew HUI-HAN on 13 Aug. 23 from the brand new airport in Hue. Airport is a architectonic pearl, giving vision, space, and a feeling of wealth and prosperity. It (‘terminal 2’) was built in very short time. It is a huge mastodont, impressive, over-dimensioned, could handle 20-50 times more passengers. Actual passengers no. are only +/-1500/per day. Further, the International section is virtually dormant. I deem 3 employees per passenger, insane! Check-in in Hue was easy and overkill: 1. online, 2. machine, and 3. eventually manual at desk. Respected as SkyTeam elite traveller and earned XP to my Flying Blue Program with KLM/AF. New Song Huong (Perfume River, named after Hue’s main river) lounge is a nice boutique lounge, fair, diverse catering, panoramas, and does the job. Captain was a Danish national, Nicolas, we had an extensive chat at departure, as we share nationality. He was very informative onboard as we flew. My A321 aircraft had 16 seats in classical outfitted 2 x 2 huge, comfortable business class seats with 50% wider space as the layout in eco has two seats more per row. I was almost alone in business with only 2 young women behind me. Service impeccable, but food onboard is a joke/gimmick despite being served in VIP manner. Drinks, beers, and snacks available. Newspapers with choice (hardcopy) given to everybody, a rare gesture these days, haven’t seen in Europe for years. FAs gave me 110% attention, just lift my eyes to get any additional service. Conservative, old-fashioned, yes. But very valuable, cost friendly (125 USD), and the product is hugely appreciated. A relentless high standard retaining old values and comfort. Predeparture drinks offered. IFE on shared monitors was so, so. No WiFi, bit who cares on a 85 minutes flight. We left early and arrived 30 min. ahead time. I went straight into reserved bus, took off 15 seconds later. Luggage on belt as I arrived. All in all perfect, speedy, attended instantly, hardly lost a Minute from Check-In to leaving Hanoi Airport. They further do not demand luggage tags while exiting, speeding up everything. Given miles and tier-points instantly.

Not Verified | Vietnam Airlines were fantastic. The crew were very nice and the service amazing. Singapore Airlines don't even do hot towel service in economy but Vietnam airlines did. The meal was great and the seat very comfortable. The cabin was very clean and modern and everything went very well. Only thing was the 1.5 hour delay, but everything else was great.

✅ Trip Verified | I want to share my first time experience with Vietnam Airlines. I was travelling with my wife from Melbourne to Vietnam and then to Frankfurt. A lot of people faced problem with screens which were not working at all and I was one of them. Asked cabin crew about it, they asked me to reset it which I did many times throughout my journey and it still didn't work. They asked me to change seat but just for one of us which I denied. It was a long 7:30-8 hours flight and without entertainment it's really difficult to pass the journey.

Not Verified | On the fourth of July 2023 I took the last flight that day, around 23.00, to Frankfurt from Ho Chi Minh with Vietnam Airlines. (VN31). After going through the security check, I realized that my jacket was still hanging on the other side, even before the custom check. I asked one of the security men what to do. He advised me to go to the gate, and talk there with somebody of the Staff of Vietnam Airlines. After waiting there for a while, a man arrived who took care of two older people in wheelchairs. I explained him the situation and asked him for help. Without further ado he took action and walked back with me to the security check. There he asked me to wait, went trough the security check, found my jacket within one minute and brought it back to me. Needles to say that made me very happy. I want to express my sincere gratitude to this man, of whom I don't know the name. He showed me what real service means, and did a good job for Vietnam Airlines. So in the future I will fly again with Vietnam Airlines, also because of this show of great service.

✅ Trip Verified | Late boarding. Cabin preparations incomplete on boarding. Taxi to runway. Stop. Turn around. Message that we don’t have enough catering. Taxi back to stand. Fuel truck arrives. New message saying we need more fuel. How can an aircraft reach the runway before the pilot notices there’s not enough fuel? Surely this would come up in pre flight checks? The lukewarm food (still served with tongs as if the plates were red hot) was the least of the problems. Landed two hours late.

✅ Trip Verified | Most terrible experience ever. The flight from Sydney to Paris involved two changes in Vietnam (via Ho Chi Minh City and Hanoi). Two really bad things happened: 1) Suitcase lost (possibly in Vietnam) and there is absolutely no easy way to communicate with anyone to help you find it. I filed a report in Paris and received a reference number to track it through the worldtracer system. I arrived in Paris on the 17th of June and the good news was that the system showed the suitcase was found in Vietnam and was about to arrive in Paris on the 20th. It must have arrived in Paris but there seems to be no system at the airport to receive it? I was leaving Paris on the 23rd to other parts of Europe. It is now the 1st of July and no signs of the suitcase. After 100s of phone calls to phones that nobody picks up and many emails (a great way to spend your holiday), I got hold of the lost and found department of Vietnam Airlines who seem to know more or less of what I know through the worldtracer system. They can at least do some of the chasing and seem more effective than I on providing updates. I only got hold of these people after contacting the headquarters online email of Vietnam Airlines ([email protected]). The initial response from that email address was useless too because they recommended me checking their website which I of course already had done. In summary, I had to keep writing the same thing many times until I started talking to the lost and found people in France. I of course had to buy these days many clothes and other essential survival items. The lost and found person voluntarily offered 80 USD for compensation which I declined because by the time someone deposits this amount in my bank account, the bank will take most of it in fees. To cut a long story short: avoid it, especially if you have a trip with connection flights and their customer support is close to zero. 2) While leaving from Sydney, half of the plane (essentially everyone heading somewhere else other than Vietnam) was told that because we have to walk to a different terminal in Ho Chi Minh City, we will need a Visa. Yes, it was our responsibility to know that, but nobody knew and nobody would have bought that ticket if they knew. Emergency Visa was offered from the flightcentre at the airport...$500 Australian Dollars per person and overcrowded. I paid for 3 but because the 4th person of my family was Chinese, there was no option for emergency visa so we had to buy a new ticket for that person ($3300 Australian Dollars). Perhaps someone will read this post and avoid these costs in the future. The last, minor issue, was that we had to pick up the luggage at Ho Chi Minh City and check them back in for the connection flight. They were not transferred within the airport. Lesson learnt.

✅ Trip Verified | Hue airport terminal did not have an elevator (at least we were told so), so my father as well as other elders had to walk up and down the stairs (plus the stairs to the aircraft itself). I understand that this has to do with limitation of the airport facilities, but it does affect customer convenience. The new terminal, which I heard many good things about, was not opened at the time I was there. In flight experience was good overall, with excellent service and care from the crew and good food.

✅ Trip Verified | As business class passengers, we had access to the Le Saigonnaise Business Lounge, which was quite nice with good food selections. On board, the seats were standard narrow-body recliners, which was not anything special but quite comfortable. Cabin staff were nice and courteous. The flight was just one hour long, but we were served a delicious, nicely presented light meal. The meal looked and tasted better than my 3-hour intra-Europe business class flight with British Airways (to be fair, the BA flight tray had a bit more food).

✅ Trip Verified | I just turned 18 and I traveled alone. I had a problem with one of my luggage, the ladies at the reception refused to help me and did not want to speak on the phone with my mother. Towards the end, they even refused to answer my questions and completely ignored me. They were extremely rude and unpleasant.

✅ Trip Verified | Ground staff was helpful. The flight itself was uneventful. Cabin staff was nice and helpful as usual. This was an one-hour flight, so no food service, but each passenger got a bottle of water, not bad at all. There is no IFE, which was not a problem. However, for a 4-star full-service airline, this is underwhelming, as the aircraft can be used for longer routes.