Vietnam Airlines

✅ Trip Verified | No problems with my trip on Vietnam Airlines. All four flights (two international, two domestic) departed on time and check-in was seamless. Onboard amenities are good, polite and attentive cabin crew, clean aircraft , food was quite good too and entertainment options, although dominated by Asian content, was also fine. No complaints from me. I would fly Vietnam Airlines again for sure.

✅ Trip Verified | Do not fly with Vietnam Airlines. I booked online on their website. When I arrived to catch my flight I was told I needed a Visa for stopping in Vietnam even though I was only in transit. This was not mentioned when I booked the flight and was not on any of my ticketing or correspondence. There were 5 people travelling London to Sydney on my flight who needed Visas. Apparently there is a similar number on every one of these flights. We were told we could get urgent Visas at a cost of US$275. We googled Vietnam Visas and 3 of the 5 of us went to scam sites (apparently there are several and this happens to airline customers all the time). We were unable to catch out flight. The replacement flights cost several thousand extra dollars as well as causing stress and anxiety of going through this process. Vietnam Airlines is well aware of this situation and does not advise customers that a Visa may be needed (until they try and board a plane) and does not prove any advice on how to get authorised Visas at the gate.

Not Verified | Initially my family booked Vietnam Airlines and paid for higher row seats but on the date of flying, the airline switched us to Pacific airline which is a lower quality airline where seats we paid for are the same. We flew with Vietnam airlines before even on a shorter distance their service was great, but I was disappointed they changed us to a less quality airline without notice. We sent vietnam airline an email about our concern and they sound like it's not their fault and the service we got was from Pacific airline not from Vietnam airline. Be careful when booking with Vietnam Airlines, they can switch you to a different airline that is so bad that they don't even offer a complimentary water on a 3hrs flight.

✅ Trip Verified | Short flight from Bangkok to Ho Chi Minh City in business. Nice wide seats in 2x2 configuration with a good recline. Boarding a breeze and very friendly. The lounge functional - one of the 'lesser ' lounges at BKK airport, only downside. On board service lovely and attentive - nice hot meal served and red and white wine as an alcohol choice. I wasn't too well on the flight and crew offered me hot lemon water and enquired about my welfare. In SGN dedicated business class transfer bus and VIP lane passport control for Vietnam airlines business passengers. All smooth and on time luggage at the belt when we arrived there. Very smooth, very friendly - would fly again and again.

✅ Trip Verified | Very friendly staff, on the ground as well as in the air. Unfortunately the seats in the plane were not comfortable for the long flight. Made for small people. Hardly space to eat or sleep. Especially for the arms, sharing the same armrest with your neighbor. Also not practical that the buttons of the lights and sound system are on the armrest, constantly pressing them in the night. The headphones are terrible, not fitting and bad sound quality. No option to use your own headphone via Bluetooth or cable. Dinner and breakfast on the plane was ok.

✅ Trip Verified | What a terrible experience. Their customer service made me buy a new ticket! So, I have flown quite a bit over the past 10 years, so I have booked plenty of tickets. Several times I have been asked to use my initials instead of my full name when booking, because my full name doesn't fit on the boarding pass. As such, I have grown accustomed to using my initials 'FP' when booking my tickets, and have never had a problem with this whatsoever. However, when checking in with Vietnam Airlines, they told me this wasn't possible. I was sent to customer service. After a lengthy argument, they made me buy a new ticket or they wouldn't let me on the flight. Truly outrageous! I would have been fine with paying a small fee to change the name on the ticket (it was still 2 hours before the flight and I hadn't checked in any luggage). This airline has terrible customer service and would absolutely not recommend it. The weirdest part is that I flew with one of their competitors VietjetAir just a week before, using my initials, also a domestic flight in Vietnam, and there was no issue whatsoever.

Not Verified | Premium economy was a waste of money. Uncomfortable seats that had masking tape on the table and media stows due to wear and tear, leg rests were almost non existent and barely lifted my feet off the floor, were given only slippers no eye covers. I have flown other airlines with Premium Economy and had a much better experience. Unfortunately I have to fly home with them - will not fly with them again.

✅ Trip Verified | Poor gate management. Many flights had gate changes. I arrived at the correct gate well in advance, but never heard any boarding calls. Boarding groups were not called, no line was formed, and no last boarding calls were made. I missed my flight because of bad communication and I was accused of not listening to boarding calls despite none being made. I will not fly with Vietnam Airlines again.

✅ Trip Verified | I flew on flight VN0050 with my daughter on Saturday 12 August with Vietnam Airlines from London Heathrow to Saigon. My daughter has multiple food allergies and we got a heartfelt support from air stewardess team, especially the team leader named Quốc Việt and the staff named Hương Giang. They went the extra mile to make sure everything was ok and gave us the 5 star support although we forgot to book special meal prior to the trip. I would like to say thank you to Quốc Việt and Hương Giang. I highly recommend Vietnam Airlines, I am looking to book the next trip soon with VNA.

✅ Trip Verified | My family and me have flown with Vietnam Airlines a few times in the hope of it getting better but almost every single time our flights were cancelled or rescheduled in a way that made that made no sense considering our connecting flights. We had to cancel one holiday completely due to constant flight changes and a customer service team that is non-responsive and not at all understanding or let alone helpful. Another time I got stranded in Ho Chi Minh for more than a day with refusing to pay for reasonable accommodation, transport costs or compensation owed under EU law. While ticket prices are tempting, I would argue it's not worth the pain of dealing with constant flight changes (by days, not hours!) and delays.