Vietnam Airlines

vJust wanted to share my experience with Vietnam Airlines. Flight was due to leave Paris Charles De Gaulle on friday at around 13:30, arrived at the airport around 10:00. There was a delay on the flight due to technical difficulties. Around 17:00 we got news that the technical issues would not be fixed and that the flight was postponed to saturday and we had to be present ourselves the next day at the check-in counter at 9:30. We received a hotel voucher, but did not receive our luggage back. The next day I was present at 9:30 for check-in, and there was an endless line of people there (only 3 check-in counters were opened for the delayed flight), luckily I had a business class ticket and could skip the line. I specifically asked if everything was allright for the connecting flight in Ho Chi Minh and the lady behind the counter called Vietnam Airlines and they said "yes everything is allright put him on the plane we will hand over his boarding ticket for the flight to Perth in Ho Chi Minh City". So I boarded the plane, thinking everything was going to go smoothly from there on. But when I arrived at Ho Chi Minh City I had to go the transfer desk, alongside 100 other people who had a connecting flight... Apparently they had done nothing for any of the passenger’s with connecting flights, and only 3 counters were open for taking care of all those urgent problems. Many people were stranded there (for the second day in a row), but since they assured me my flight was ok and my flight was only 9hrs later, I waited till all the urgent matters were attended to. Once 80% of the people were helped (or not) I asked how about my ticket to Perth, and then got the bad news, the flight of today was cancelled sir, we will give you a hotel voucher and you can catch the flight of tomorrow (32 hours later)... By this point I was boiling inside. I asked if there were no other flights they could arrange for me and they said no, we can give you a flight to Sydney or Brisbane instead of Perth (the other side of Australia...), but I politely declined. I went to the woman from Vietnam Airlines responsible for the transfer desk and asked if I could book another flight and if I could get my luggage. She said yes no problem, if you want to book another flight that's all right for us. I only arrived in Perth 2 days later, so 2 hotel nights I had prebooked were also lost in the meantime. On the way back to Paris I got told that since I did not cancel my flight from Ho Chi Minh City to Perth and I was in their system as a NO SHOW, they voided (cancelled) my tickets back from Perth to Paris! I told him that his colleague in Ho Chi Minh assured me that I could book another flight and that everything was all right. But after loosing my cool and shouting and cursing around for fifteen minutes, the responsible said there was nothing he could do for me and that I had to contact my sales agent 2 days later to see if there was anything he could do for me. Horrible service, how they did nothing for all those passengers stranded in Ho Chi Minh. They cancelled the flight on friday around 17:00, and we landed in Ho Chi Minh 32 hours later than that. They could have looked into everything up front so that people would have their tickets ready when they landed in Ho Chi Minh instead of leaving it up to 3 people behind the counter that were doing all they could to fix the problem at hand instantaneously. And then not giving me a ticket home while there was room on the planes!

✅ Trip Verified | Flights are good value for money. The check in was so easy, on board flight cabin crews and their leaders were was excellent and his team members were very caring. They speaks both English and Vietnamese and were so supportive. The on board food was excellent, fresh and lovely. Love to travel again with this airlines. Highly recommend them. On board team is excellent.

✅ Trip Verified | The video system was working poorly for the entire right side of the plane if not the whole plane (I couldn't see) was not working properly. Over 12 hours I managed to watch one movie I had seen before with a lot of interruptions in quality ie suddenly stop. Various people complained and were moved to other seats but it seems to not have made a difference. The flight attendants were running up and down trying to sort this out for various people who spoke up while also trying to serve meals. This is not their fault and re-setting a few times did nothing. The meals were good, the Asian one more strongly spiced and not bland. They served a meal about an hour into boarding about 2.30 pm Paris time. Then later at unknown time a breakfast. It seemed that instant noodles were available at all times. Arrived on time. Smooth transition to departures although I had an 8 hour wait till my connection. If only the video was working.

✅ Trip Verified | I flew Paris to Hanoi in February 2024. We have spent 6 weeks traveling in Vietnam all trips with Vietnam airlines. I was impressed by the seating room and comfortable seats. But most importantly was the professionalism of all staff from ground to air. More than 8 trips never had one small issue, congratulations to all Vietnam airlines staff. The food served was also good quality. I will be traveling soon with Vietnam Airlines.

✅ Trip Verified | My first time trying this airline, it was red eye flight with a short transit time (1hr 10mins). I decided to go with this due to low fare at that time. The crews were lovely and helpful, they served hot meal even for the short part of KL to Hanoi and again Hanoi to Seoul. The landing and take off was extremely smooth to the point that i did not even realized we have touched the ground. There was no entertainment from KL to Hanoi as the plane was a little dated but with comfortable seats but the flight from Hanoi to Seoul was even better. The plane was brand new with good entertainment selection, it was a comfortable flight. Even with my returning flight Seoul - HCM - KL, it was as good as the one I went to Seoul. I am impressed with the services as they often offered drinks and snacks to us. Even with short transit time for both my trip (going and returning) the airport staff was accommodating and help us navigate quickly to the transit area by giving us some priorities. It would be better to have the new plane for the KL - Vietnam part but overall is still good.

✅ Trip Verified | Flight was just over an hour, so was difficult to get a lot wrong. Good leg room, served a sandwich and non alcoholic drink. I would have expected a jet bridge given it was an international flight and the cost of the ticket, but it was on a remote stand upon arrival in Ho Chi Minh City.

✅ Trip Verified | I booked to travel to Phu Quoc and 2 months after booking a preferred time, they start changing my departure time from 1 hour delayed to 7 hours delayed 3 days before travel date. Their explanation was that due to operation. I've tried contacting the airline with roaming charges while in Vietnam to ask for an earlier flight as I'm traveling with seniors and kids as well to visit the resort. They said they only have spots for 3 people for the earlier flight. I booked a 2pm flight and their available flight was 130pm. So they've decided to push my flight to a 9pm flight. I purposely didn't book a budget airline in Vietnam because of my worries of delays and issues with transfer while traveling with seniors and kids. All in all, I ended up canceling with a cancelation fee as well because they only waive cancelation fee if they change your flight for more then 12 hours 1 leg. Be careful when you book anything with Vietnam Airlines. I flew with them to Singapore and that flight had no entertainment and the food was horrid. Flight attendant spoke English fine at least. Seems to me they don't know how to sell tickets and open more routes if it's booked. Instead they book different times and push whoever not lucky.

Not Verified | The Business Class seats are amongst the worst I have sat it in. They recline about four inches and the arm rests are made of hard material Very uncomfortable for a five hour flight. The pricing was about 7-times economy fare which is very over priced because the only real additional value is priority check in and wider seats (2-2 instead of 3-3). Lounge at Ho Chi Minh airport was ok and the inflight service was pleasant enough although they don’t seem to understand English at all. The entertainment system also (on your mobile through WiFi) didn’t appear to have any English options. Unfortunately there don’t appear to be many other options for Mumbai-Saigon. A pity because I loved every part of my recent golf trip to Saigon and would go more often if the flight was more convenient & comfortable.

✅ Trip Verified |  It has comfortable and spacious seats, with halal certified food (Muslims don't need to worry or request for the special meals) that tastes good. The entertainment needs personal earphones and gadget to connect to the WiFi.

✅ Trip Verified | We flew from Siem Reap to Hanoi then on to Heathrow and had originally booked into economy class. As it was a night flight we decided that when we got to Hanoi we decided to upgrade to business which was done at a discounted rate. The staff at Hanoi once confirming that seats were available we were escorted through the airport getting to the head of many channels to ensure we got onto our flight. We then had under 2 hours to enjoy the benefits of the lounge. The lounge was acceptable with a decent choice of food and beverages but it could do with a noodle bar and a bar but as it was late, just after midnight this wasn't an issue as I wasn't in the mood for indulgence. Qatar Doha lounge and ANA's lounge at Haneda are better. Once seated on the 'plane the attentive FA presents you with a choice of drinks including a very nice champagne. They continued to be attentive throughout the flight and cannot be faulted. The flight itself was largely comfortable except for the 'join' between the backrest and the seat once converted into a bed. The topper helped but didn't remove the discomfort on my hip, I'm side sleeper. This forced me to sleep lower but this forced my feet into the narrow space. Once asleep this no longer became an issue and I slept better than in Qatar's QSuite. Food choice seemed very good but as said earlier I wasn't into food much at that time and only had a starter for my meal which was delicious. There seemed to be a glitch with my screen, I was in seat 7D, as every now and then the film would shoot straight to the credits and the screen wasn't very touch sensitive. When I mentioned this to the FA she did offer the option to change seats but I was settled and next to my wife so I declined. My wife had no such problems. However, the selection wasn't that great with few recent releases. This was the same for the music choice. Again, for the time of day not a major problem as I preferred to sleep but if I was travelling during daytime I would have been disappointed.