Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2531 reviews
4/10
4 star Skytrax Rating
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9/10

Turkish Airlines customer review

(United Kingdom)

Flew Business class LHR to IST and IST to BKK on 26 February and returned on 11 March. Excellent service and food throughout the flights. Only complaint is on the final leg on A321 basically economy seats with middle seat turned down. Extremely uncomfortable seats for over 3 hour flight. Although in flight service was good no IFE.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Turkish Airlines customer review

(United Kingdom)

Flight from London Heathrow to Mumbai via Istanbul Ataturk Airport. Flight was delayed an hour from London Heathrow. Food serving was haphazard by the cabin crew and food choices were limited towards the end. Cabin crew seem confused and many people were disappointed by the food offered to them. Inflight Entertainment was the only saving grace on these flights with some good choice of movies and other programmes. Overall Turkish Airlines seemed mediocre and I would avoid Turkish Airlines for future long distance flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Turkish Airlines customer review

(Germany)

Flight BKK-IST in C in A330-300. Seats okay a bit narrow IFE would crash / reboot every 45 mins. Service typical Turkish. No Service oriented thinking no thinking ahead they act like robots. Main course awful and boring appetizers okay. Second meal good. Flight on time.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Turkish Airlines customer review

(Germany)

MUC-IST-SSH-IST-MUC February/March 2015: Very good Service on the MUC-IST flight good IFE very good food and fresh Orange Juice friendly Staff. IST-SSH no IFE due to older plane flight back good as the others. In compare to other "great" Airlines a very good Service and I would recommend Turkish Airlines as well as Ataturk Airport!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(United Kingdom)

Kuala Lumpur - Istanbul - Brussels economy. Their A330 is a bit tired but seating is decent: wide enough pitch enough good IFE without a big box under your seat compared to the much-below-standard eco seats in B777 and B787 of some "glamorous" airlines. Food is great and with my Gold Star Alliance I have access to the superb lounge of IST (just go downstairs to avoid the crowds). Same comments for flight Istanbul to Brussels. Their breakfast spinach scramble eggs is lovely.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(United States)

I flew Comfort Class from IST to JFK. I've always been impressed with the service on economy class Turkish Airlines so I spent the upgrade for Comfort. I'd compare the legroom and quality of service to domestic American Airlines Business Class. It's nearly business class levels of comfort for about 20% more than economy would've cost me. The food was excellent I appreciate being given choices for my meals and drinks as well as having porcelain dishware. The entertainment selection is one of the best I've had on an airline. I first flew Turkish about 2 years ago simply because it was the cheapest option. After experiencing such great service I only fly them when I'm headed to Eastern Europe/ Middle East.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(Germany)

I flew from Frankfurt to Istanbul-Sabiha Gökcen (SAW) and back on B737-800. Both flights started on time and were excellent with good efficient service. Food was above average and tasty. IFE was poor only overhead screens. Great value for money. For both flights I paid 142 EUR. Overall I highly recommend Turkish!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(Germany)

IST-DUS C B737-800. Awful! Plane overcrowded very bad condition of seats very narrow and little leg space. Crew unfriendly and not dedicated at all. Food boring no IFE very old blankets even pillows limited (in C). Flight on time.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Turkish Airlines customer review

(Italy)

Venice-Istanbul-Guangzhou in Business. Both flights fully booked in all classes. Venice-Istanbul: Airbus A320. Old business class configuration (3 seats with the one in the middle blocked). Limited entertainment (overhead screens). The all-male crew was nice and attentive. CIP Lounge at Ataturk Airport is amazing with two cons: a bit too overcrowded plus I found Wifi way too slow. Istanbul-Guangzhou on Boeing 777-300. Business class seat is lie- flat with a cozy sleeping set provided. Cabin crew was amazing on this flight. I am always positively surprised by Turkish Do&Co: quality is top-notch (restaurant level) and food is always served in abundance. Will keep recommend Turkish Airlines.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Germany)

MUC-IST-SSH-IST-MUC: MUC-IST very good service with great IFE and great food friendly crew. IST-SSH with no IFE due to old Aircraft but great food (I love their fresh orange juice!) and friendly crew too. SSH-IST was good at all but no IFE but friendly crew (it is only hard to understand their English). I would recommend Turkish Airlines they are great and above average. (In compare with other "great" Airlines) IST is not as bad as other people write here it is an old Airport and 2017 the new Istanbul Airport will be open and IST will be closed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes