Turkish Airlines

Nuremberg to Izmir via Istanbul. This was the second time I flew with Turkish Airlines the same route and the second time we left more than 2 hours late from Nuremberg. Thus the connecting flight was impossible to be reached in time as you have to cross Istanbul Atatürk Airport and pass again baggage checks and passport control. The ground staff was inpolite and not communicative - they just issued another ticket for the next plane and surrendered it without a single word. I wrote to Turkish Airlines and explained the situation - they would check and come back to me. Reminding them about the outstanding complaint several times I received an unreadable standard excuse 4 weeks later and they would be glad to welcoming me again. Talking to friends who also came via Turkish Airlines from other German destinations I found that they encountered the same problems at this Airport. Turkish Airlines simply ignores time problems and is unable to organize a smoother transit in Istanbul. Definitely choose another airline for my frequent trips to Izmir. By the way, should you raise your complaint via Facebook - you will be friendly invited to use your individual case number on their website and never hear from them again. What a polished way to ease complaints.

Turkish Airlines from Tokyo to Brussels via Istanbul. Seats are OK, food and service is above standard. Main negative point is that on daytime flights from Asia to Europe they make the cabin fully dark for +8 hours. That means you cannot adapt to a new time zone and you are forced to sit in a fully dark cabin during daytime, and when you arrive in the afternoon/evening in Europe, evening starts to fall and it gets dark again.

Istanbul to Casablanca with Turkish Airlines. Check in was easy, and dedicated passport queue perfect. Boarding process was painful, as the ground services staff tried to squeeze as many passengers onto the bus as possible. The bus driver drove quite fast and turned corners really fast which made some passengers collide with each other creating an unsafe situation. The onboard experience was okay apart from the very limited entertainment. The inflight entertainment had only a few movies and tv shows and didn't reflect the usual offering. Food was fine and cabin crew were mostly friendly. Some instructions on how to open and lock the toilet door and to flush the toilet in the safety video would be really helpful for flights to Middle East and North African countries because many passengers on these flights have trouble to perform these tasks. I think this would make the passenger experience better and assist the Flight Attendants.

Travelled from New York JFK to Dubai via Istanbul with Turkish Airlines. The comfort in Business Class is not bad, but on the shorter flights from/to Istanbul/Dubai (A330), the seat does not properly recline to a 180 degree position. As far as service is concerned, Turkish Airlines is trying, but just not getting there. That a meal consist of 3 courses is not too difficult to understand, so why some passengers ended up (on each flight!) with a starter but no "afters" or vice versa is not clear to me. Also, when your glass or cup is empty, it is usually promptly taken away (instead of offering a refill). Because of its competitive price, Turkish Airlines is definitely worth considering, but make some allowances. Check in in Istanbul is totally chaotic. No difference between business and economy passengers, and if you have children or need a wheelchair, don't expect any preference (because you don't get it).

New York to Lahore via Istanbul return with Turkish Airlines was a great experience. Flights were on time. The hospitality onboard with helpful and friendly staff made it a good experience. The food was delicious, inflight entertainment system was one of the best. Seat with a lot of legroom.

Istanbul to Washington. I've flown business class on Turkish Airlines many times, and almost on every flight it's the same experience. Airport, lounges, seats, and entertainment system are good, but service is mediocre or bad, ie. boarding process, through the flight, and customer service. On this flight, boarding was messy and chaotic. Once we took off I tried to watch a movie but the screen kept shifting between modes and disrupting the movie. The attendant had no idea what to do. He tried restarting but that didn't fix anything. He didn't offer any apologies or even a fake attempt to compensate through special courtesy service. One good aspect was free wi-fi for business class travelers. I must say that's a feature that I was immensely thankful for especially with my malfunctioning screen. And the wi-fi worked without a hitch throughout the flight. Turkish Airlines may aspire to be a top-tier airlines, but its service is far from reaching that level.

Turkish Airlines for me has endemic delays. This time it was a 3-hour delay. No explanations given. Inflight service and catering did not make up for the incompetent handling. Turkish Airlines has become an unreliable airline with mediocre ground handling and inflight service that depends on the mood of the flight crew.

A packed morning short-haul commuter flight from Istanbul to Izmir with Turkish Airlines. Quite cheap in comparison to the old prices, managed to be the same price as budget airline Pegasus. Was fed decently given the very short (about 45 minutes flight time). Choosing a seat is free. If they are the same price as Pegasus, I would fly Turkish Airlines over them anytime.

We flew Birmingham to Istanbul, onto Male and the same back again. I can honestly say I have never encountered such rude, unhelpful, inattentive cabin crew and that was on all flights. Our plane had a technical fault and we had to land soon after take off on the first leg of our journey. There was a complete lack of information due to the announcement's being unintelligible. We had to ask for water as we sat on the tarmac for nearly three hours and no refreshment was forthcoming. We missed our connecting flight and found cabin crew and ground crew incredibly unhelpful. We were treated badly at the airport and had to fight to get our luggage for the 24hr delay. We needed our luggage for medical supplies. We were also charged $20 a person (11 of us) for Turkish visas even though we were only there for a night and due to no fault of our own. The Hotel was adequate for the night but again we found the staff rude and inefficient. When we eventually got to Male one of our parties suitcase was ripped and torn and my husbands luggage didn't arrive. This caused us a whole new set of problems again because of medical needs. The Male airport crew were amazing and so helpful they got our case to us the next day with the help of the Bandos hotel staff and they did it all with a smile.

Montreal to Dubai via Istanbul with Turkish Airlines. Nice flight, good meal, nice people. Since my departure date on November 6th, I am trying to change my return date. Since that first date, I am talking to the wall. I called when I was in Montreal. The lady told me that she was not able to change my flight before departure. She told me that it was much easier when travelling. In Dubai, I went to the airport and found the office closed. There is a phone number on the door that is referring me to Istanbul main office. I have called there and they told me that they can not do anything from there. The lady told me to go to the aircraft. I am a long time traveller and first time that I am hitting a wall like that. I will think twice before booking again with Turkish Airlines.