Turkish Airlines

Vienna to Istanbul Sabiha Gokcen. Flight on time, remote stand. Old-looking and dirty Boeing 737. Overhead monitors displaying map, commercials etc. Good legroom, but dirty seat. Interesting inflight magazine. Very nice and smiling cabin crew. Menus distributed with some Turkish delight before takeoff - very nice touch. Food was excellent - large tray with salad, dessert, cheese and crackers, and hot main course (two options to choose from), full beverage cart. Arrived on time. Excellent food, best among many European airlines, but cleaness of an airplane is below expectations.

Flight from Tehran to Istanbul, no inflight entertainment with not a single business class seat was working. Apparently standard operating procedure at Turkish Airlines, and no apology was given. Flight from Istanbul on an old A330. Overall dismal showing for a business class fare.

I flew Turkish Airlines business class from IST-YYZ, a 10+ hour flight. The in-flight entertainment system did not work throughout the flight. While overall service was decent, there seems to be an excessive focus on facilities that matter less (eg: on-board "chefs"), than ensuring basic functionality on a long-haul flight. I would imagine that having a working IFE system would be critical regardless of class of service flown. Still surprised that no one from Turkish has either followed-up on my feedback from the in-flight survey they requested, or bothered to offer any sort of apology / refund / discount on the next flight, etc. Poor level of service on all counts.

San Francisco to Milan via Istanbul with Turkish Airlines. Check in was a nightmare. The gate employee didn't communicate seat information, and didn't respond to my concern that my bag would get lost (as it did twice in the past with Turkish Airlines). I spoke with two different managers on basic questions of Turkish Airlines policy, and they were just rude. Each of them asked me to repeat all the information I had already provided (an annoyingly obvious tactic to tire the customer), and then proceeded to quote policy unrelated to my question. Besides saying sir as if it were a four-letter word, and twice rolling their eyes (two different managers) with accompanying tone of condescension, one manager asked me "are you on medication?" Terrible service. Terrible quality. A mean, cynical, and dismissive handling of the customer. So much for Turkish Airlines Gold Premier service! I will never fly Turkish Airlines again, if I can help it.

Brussels to Manila via Istanbul. We have flown this month with Turkish Airlines for the first time and were impressed with their service. The food served was delicious and I felt pampered by their amenities etc. Staff were attentive. We had to take a very long haul flight but I felt comfortable. I was worried about delayed flights according to the reviews but luckily all flights were on time! Overall we had a very nice experience and I commend them for their hardwork to provide good service.

Turkish Airlines from Delhi to Boston via Istanbul. I need assistance in the form of wheel chair for significant distance and have difficulty climbing stairs. I was traveling from Delhi to Boston on Nov 26th in seat 2D. When I arrived in Istanbul plane was parked well away from the gate. It took sometime to deplane us, in the lift there were more people than wheel chairs. I was offered to sit on stretcher which was too low to sit down. After coming to the gate the chair was provided. After significant time a chair arrived and again we were parked at a different place, finally we were picked up and arrived in the lounge 45 minutes latter. While my time for departure came no body showed up so I went to the desk and they called, they came 15 minutes before boarding time. There was no lift to take us to plane which was parked about a mile away and it was raining.The porter asked me to go three flights down on slippery steps while he took hand luggage. He placed me in the bus and said somebody will help me on getting in the plane. On arrival I walked to the stairs with my carry on and started looking for help. There were eight different men who after my request for help just walked away. Two girls in uniform were standing and just keep smiling. I was only left at the bottom of the stair and having no help started to climb, while half way up a passenger took my carry on.

Turkish Airlines flight from Istanbul to Paris in economy class. Smiling staff, comfortable seats, plenty of entertainment options and excellent food and beverages - red wine offered was great. Took off and landed on time.

Turkish Airlines flight from Abidjan to Beirut via Istanbul was initially at 11:35 pm from Abidjan. We waited and waited and waited. No one would answer to our questions (airport of Abidjan shuts down from 3am till 7am but we didnt know it at the time). The only persons after 1 am in the airport are this plane passangers. Finaly at 2:15 am the plane arrived. At 2:50 am boarding started. We arrived to the plane door. Then the news hit us: the airport is closed from 3am till 7! Moreover there were no ground staff on in Abidjan, none they had left. Total delay : 9 hours. Apologies : none. Compensation : none. We have been treated like catle. Wasn't my first time with Turkish Airlines, but my last.

I always check that the life jacket is under my seat, and mine was missing on this flight. I told cabin staff after the safety brief, who called the flight manager, checked under my seat and struggled to find a replacement, but finally got a life jacket from an empty business class seat. An uneventful flight despite being very delayed in Istanbul and catching my London flight with only minutes to spare. I always listen to the safety brief, check the nearest exit, the number of seats between me and the exit, and for the life jacket. The disappearance of life jackets is common among airlines as people have been known to steal them as a souvenir.

Houston to Budapest via Istanbul. I'm so glad I went with Turkish Airlines despite negative reviews. My flight was a late night, departure at 2205. I arrived at Bush 8:30pm there was virtually no line. Check in staff polite and courteous and felt genuine. Then it 15min to go through security to my gate. When entering the plane staff greeted everyone, making eye contact as they said hello. I was in seat 11K right in front of the bulkhead. My entertainment monitor was not working so I hit my attendant bell twice and no came, I had to wait 4ins after take off before I could flag someone down to come and take my complaint. Seat was not extremely spacious, I had a lot of leg room, food was actually good, free snacks, alcoholic beverages. Pillow and blanket, were already at the seat. And my luggage made it each time with no delays or being lost. So all in all, this carrier is worth it.