Tigerair Australia

People with any sort of a schedule should avoid this airline as they're always cancelling flights and arriving late. They don't clean their cabins either. We were informed 6 hours before departure that our flight from Brisbane to Melbourne had been cancelled. It took us 2 hours on the phone with the call centre to book a flight later on the same evening. They then booked us on two different flights - one for the evening in question the other a few days later. It took another hour to convince them to fix this. The plane was about 2 hours which meant that we arrived in Melbourne after 7pm and consequently wasted an entire day. The in- flight crew were pleasant enough. The return flight was also cancelled and re-booked for earlier on in the day - meaning we lost the 2nd of our 4 day holiday in Melbourne. My seat was full of rubbish and sopping wet with alcohol - and they couldn't give me a fresh cushion instead wrapping the soiled one in a garbage bag. It was slippery and uncomfortable. Even the stewardess who helped me looked embarrassed.

This airline is only for if you are determined to put up with delays virtually no leg room counter and gate staff that do nothing at all to assist with any problem but just stick to company policy excuses and you have a short flight to put up with it all. Its a cheap recreational airline and that's it. Look out if you are on holidays on the Gold Coast and do a bit of shopping. I didn't realise I had to buy extra baggage 4 hours beforehand online like any other airline thought I could fix this up at the counter. If I had realised you had to buy it online it would have cost me $17.95 for up to 20 kilos. Since I didn't realise that and wanted to pay at the airport the counter staff charged me $90 (more than the cost of my ticket for the flight!) to check in 14 kilos (carry on you can only have 10 kilos). The counter staff couldn't seem to understand why this incredibly unreasonable charge made me upset to have to pay it. Then when we got to Sydney there was no indication of what carousel the luggage was on the flight wasn't listed on the carousel boards and I had to ask the airport concierge where Tiger luggage usually comes out - Carousel 6 if you get into this situation. The flight arrived on time but we sat on the tarmac for ages waiting for a previous Tiger flight to clear the gate. Not good when you are travelling for business.

SYD-OOL-SYD. Purchased flights for myself and two friends on line $30 each way return for $60 however there is a $15 booking fee so cost $75. Flight out of Sydney was delayed by half an hour return flight from Coolangatta also late to leave but landed on time. Seats had little to no leg room but ok for short flights staff were pleasant and flight was uneventful. First time with Tiger would fly with them again if the price is right.

Economic = Yes Reliable = Zero. Purchased $59.99 SYD-MEL flight each way. Outbound flight was initially delayed for 2 hours. Requesting possible refund to make booking to other airline was advised no refund is given unless delay is more than 6 hours. Having stranded at the domestic airport for 2 hours was further informed that the flight was further delayed for another hour. Flight was finally touched down at Melbourne at 7 evening. There goes my unproductive half day for the weekend.

Arrived 40 mins before the scheduled departure of from Coolangatta to Sydney and 50 mins before the flight actually left Coolangatta. This was last flight to Sydney for Tiger or any other airline. Was refused entry because ticket counter had closed about 10 mins earlier and they would not issue a boarding pass. Gate staff did absolutely nothing to assist and watched us for about 50 mins and repeatedly refused to do anything that would enable us to board the aircraft. We had our confirmation printed from the Internet with us. There was no other staff to speak with at the airport. After 50 mins the gate staff slammed the door in our face. No help no apology. Additionally they refused entry to 4 school children in the same situation as us who arrived 5 mins before us. Absolutely the worst "customer service" experience of my life.

Departure and arrival were both on time even though we boarded quickly we were kept waiting 20min in both directions while the crew chatted with ground crew there was no sense of urgency where other airlines would leave early in order to get their passengers off at the other end early. Another huge negative is the lack of online check-in which forces passengers to be at the airport at least an hour before flight for a domestic route which is unacceptable when both Virgin and Jetstar allow online check-in with presentation at gate up to 20 min before departure. While seats have more room that the new Virgin high density aircraft the seats seem old with less back support. Tea and Coffee very pricey at $4 for instant and $3.50 for a 200ml can of soft drink.

SYD-MEL-SYD day trip today. Thought we would give them a fair go. Electronic check-in was not functioning. Arrived at airport check-in 2 hours (as required) before flight to MEL but there were no staff to carry out the check-in for 30 min and then a computer glitch that lasted another 15 min. Check-in was also at a different gate to what had been put on the emailed receipt. Sent to departure gate on boarding pass - as time came up for boarding and no staff had arrived another passenger noticed that the electronic boarding notices had a gate change so we all walked to the other side of Sydney's domestic terminal. No Tiger staff made an announcement about the gate change. Again without a word explanation or apology from Tiger staff the departure time changed to the time of the next flight. Once boarded onto this flight we sat on the tarmac for a considerable time waiting for a staff member "stuck in traffic". The return flight was also delayed after check-in time (supposed to leave MEL at 17.50) again with no comments from staff just a quiet change to the notice board - the 2 following flights left for SYD before our flight did - we were finally boarded at 19.35 getting back to SYD at 21.00. Flight crews were pleasant enough but ground crews were rude and unhelpful. Husband is 6'4" and had his knees jammed against the seat in front of him the entire trip. Will never fly with them again.

PER-MEL twice in the last couple of months. Check in at PER is great with the only delay being caused by pax who are overweight with their bags. Both times the flights were on time the planes clean and the crews efficient if not overly friendly. For what you pay its not too bad now they have their reliability sorted.

MEL-SYD. Quite good punctuality fair staff service and seats that would be a tight fit for a taller man. Overall reasonable and not deserving of some of the criticism as the airline has clearly taken a turn for the better under the new management.

Booked a flight for my son to travel from Gold Coast to Melbourne. After a delay of 4.5 hours Tiger decided to cancel the flight. Cost me another $429 to book another flight with a different airline for the next day. Magically all other flight prices increased dramatically. Tiger said they will refund airfare but it will take 2 weeks. Last time we fly with this airline. You obviously get what you pay for.