Tigerair Australia

I had two return bookings over the Christmas period this year. Flight #1: Delayed. Flight #2: Turned up to the airport and the flight was not listed anywhere on screens no check-in staff anywhere flight appeared to be cancelled but there was no one to ask. Tried calling the call centre and waited for half an hour each time. I had to catch the flight to Melbourne so I could catch my flight to Hobart later that day I had to book a flight with another airline so I could make it on time. Spent 3.5 hours on hold only to be told that the flight had been rescheduled and that I probably wouldn't get a refund. Flight #3 - Rescheduled (fortunately they sent me an email about that one) then delayed. Flight #4 - Waited in line for half an hour to check in and get told that they've oversold the seats and we'll just have to wait until the next day. Don't put yourself through the hassle and pain!

Brisbane-Sydney flight (TT818). Check-in was quick and efficient I was there about an hour before closing time. Flight departed 3 minutes early and arrived on time. The in-flight service was pleasant and efficient. I was surprised that no airbridge was used at either end though and the bus taking us to the terminal building in Sydney annoyingly had to wait for "traffic" for about 10 minutes.

Flew MEL-ADE return. Only 4 check in desks open in Melbourne so was a bit of mad scramble by staff to get passengers processed. Flight left on time though. Return was a lot more smoother only slight delay. Baggage claim in Melbourne a bit like a farmers shed with portaloos! You get what you pay for. Will fly again not long haul.

SYD-MEL with no issues carry on luggage only. On the way back our hand luggage was exactly the same but this time we had to weigh it. Put on the scales the luggage was under the limit but then we were forced to put everything we were carrying on the scales which included our jackets camera handbag and our bottled water. This brought our weight over the limit and we were forced to pay the $80 excess baggage charge. I've flown many times before and I have never had an airline tell me to put jackets handbags and bottled water on the scales. I'm willing to pay the extra $50 to fly with an airline that doesn't try to extort money from its customers.

At check in they tell us the flight is delayed but cannot tell us how long? Its now our scheduled time for departure and the plane hasn't even arrived here at OOL. Only 2 announcements by Tiger in the last 1hr and all they say is the flight is delayed but cannot say what the issue is or how long? I decide to do some investigative work and I log into Sydney airport to see what time the plane departed there at. Turns out the status at Sydney airport shows the proceeding flight as 'boarding' meaning its already an hour and a half late leaving Sydney! Why can't the Tiger staff give us this information so at least we can put our minds at ease? People just want to know what is going on. This is just poor customer service and totally unacceptable! This is my second poor experience with Tiger.

Tiger airways seem very disorganised and unprofessional! On my trips to/from Melbourne and Sydney I found the staff were not aware of what was going on with flights leaving passengers clueless as to whether their flight was changed cancelled or the gate number was changed! All 3 things have happened to me and as a result my flights were delayed by more than 4 hours or I was forced to spend hundreds of dollars buying tickets with other airlines. I will never book flights with them again. The 'cheap' flights are not worth the wait and/or your trip may end up costing you 3 times as much!

Whilst on holiday in Sydney from London I booked Tiger flights. Flew Sydney to Gold Coast Oct 17th and flight was pleasant and we landed 20 mins early. Didn't pre-book a seat and was allocated an exit row seat for free. Check in at Sydney terminal was a breeze. Flight back Saturday 20th was also very pleasant. Would use them again of which I did on 3 occasion on that holiday. Great value for money and does what the box says A to B. If you want frills then stick to other full service carriers.

Chose to fly this airline due to competitive prices. Their service was appalling. Initially our flight was delayed due to 'operational issues' further updates provided every 15 minutes advising that no further info could be provided. 2 hours later they cancelled the flight to then be told that we were booked on a flight in the morning at 8.30am. It was absolute chaos staff were rude communication was appalling. No accommodation or food drinks were provided. Fortunately we had friends to stay with however I know many passengers had to get accommodation until the morning flight. In the morning the flight was again delayed by an hour - got called to the wrong gate 3 times staff did not know whether they were coming or going.

My family was booked on a flight SYD to MEL midday on 12 Oct. Arrived at airport and told flight was cancelled but to wait in queue (60min!) as they were booking us on later flights. Got to front of queue to be told no flights available until the next day! Asked to see a manager but check in staff (who had no extra details) were left to deal with extremely irate passengers. Having wasted an hour in the queue meant we were only able to get expensive seats left on Jetstar or find accommodation in Sydney and lose nights accommodation in Melbourne already paid for. I understand that flights can be cancelled for various reasons but the way we were dealt with at the airport was absolutely unacceptable!

Flew PER-SIN-PER last year around x-mas and new year. Made sure to add check in baggage allowance as well as priority boarding. Waste of money in PER as airport staff do not seem to care at all but excellent option when departing SIN. Flights left and arrived on time crew was efficient and friendly. Seats nothing special a bit small for my taste. You can purchase meals on board which were quite good and not expensive. Overall excellent value for money.