Thomas Cook Airlines

✅ Verified Review | Zakynthos to Newcastle. Outbound to Zakynthos couldn’t be faulted, however on the route back we were delayed by 23 hours and not given any information- for the majority of the 23 hours we slept on an airport floor for 10 hours with little money and food and the airport didn’t offer a lot of food. We arrived at the airport at 3am and weren’t put in accommodation or food until 4pm. We then didn’t get into an accommodation to sleep in till 8pm after being told we would be leaving at 6pm. Due to the delay we were told we would be given €400 compensation within 28 days it is now 56+ days later and none of my party have received this compensation even after multiple phone calls to Thomas Cook extremely disappointed with this service.

✅ Verified Review | Solid experience on both flights. They were punctual and the staff onboard were very approachable and chatty, including the captain on the return flight. He introduced himself personally in the cabin and was humorous. It relaxed everybody. The meals were good. The airline heavily promotes its collaboration with the chef James Martin and this was reflected in some tasty food. I would give this category full marks if they were less stingy in the portion sizes, and I also think they should make a wine or beer one of the drink options with the meal, rather than just tea / coffee. We are paying extra after all. The airline's bag drop facility at Manchester is excellent. I'd sent my hold luggage and received my boarding pass within five minutes of entering the terminal. Also received the luggage in good time upon arrival for both flights. A few negatives. IFE outdated. Shared screens showing the ubiquitous Big Bang Theory. Cleanliness - the cabin on the return flight was grubby with coffee stains on the backs of seats and used packets of butter on the floor + lots of crumbs. General stains and dust showed that it had been a while since the plane received a thorough clean. The aeroplane on the return flight was newer (sharklets) and seat spacing was definitely more cramped than on the outbound. It seems the airline has tried to squeeze in more seats in its newer models, and it became uncomfortable after a while. I say this as a man of average height. It was also muggy. I noticed that the heating controls were set to 22 degrees, and that's too warm for squeezed-in passengers. All-in-all, two decent flights and I'd fly Thomas Cook again.

✅ Verified Review | I flew from Newcastle on 11/09/17 to Hurghada. Thomas Cook decided not to load 127 bags so the plane which was late could get into the air quicker, no one knew until about 40 minutes before landing, the pilot announced a load of rubbish about their supposed to follow on a following flight, there isn't one.Thomas Cook will say anything to keep people quiet, and claim they are giving out information, if it's factually inaccurate. So you fill out a form with all your details on Thomas Cook will do nothing with this, they claimed our luggage would be couriered first thing the next day this was a lie, they were on a late flight from Gatwick. Thomas Cook absolutely refused to give any local rep details. I spent the first day of my holiday in the hotel lobby trying to find out any information, my 1st days diving cancelled, so after several web chats, with people either unwilling of unable to absolutely anything like tell me where my stuff is and a couple of FB messenger chats I finally call it quits at 0130 still no luggage. Wednesday 3 days in I go off diving returning to my hotel at about 8pm still no luggage - nothing from Thomas Cook no email, no phone calls no response. I happen to find out totally by chance I would have to take a taxi to Hurghada airport myself with boarding cards passport and luggage tags - if I didn't have any of these no bags. In a nut shell Thomas Cook will take your money to take you on holiday & not bother loading all your holiday stuff to save a bit of time, you are an afterthought, they will not support you in the slightest give you the required information to solve a problem, nothing - you are on your own.

✅ Verified Review | We have used Thomas Cook Airlines on two occasions - both to visit Orlando and both with a long delay on the return journey. It took 12 years to have the confidence to use them again after a 24 plus hour delay - 3 small children 1-6 years in age left in a hotel more suited to business travellers wasn't ideal. Sadly, they failed to offer a satisfactory service this year too - a 5.5 hour delay, without the provision of food and drink we were entitled to. Put a claim in and guess what - it was due to congestion, which was out of their control! I won't give them another chance.

✅ Verified Review | Amsterdam to Boston via Manchester. If I could give negative stars I would. The airline kept us all waiting in line for 4 hours after canceling the flights. After my 4 hours in line I arrive at the front the lady on the phone lines tried to say they refunded my ticket and I don't exist. This is all after I checked in got boarding passes and received a seat number. Still waiting on them to learn how to rescheduled a flight.

✅ Verified Review | Manchester to Cayo Coco. The selection of movies, TV shows and music were fantastic, and free drinks. The crew were excellent on both flights extremely helpful. We both received an amenity kit both ways with blankets and pillows. The upgraded meals were delicious. The seat pitch and width were great and the legroom was the best I ever had. Premium is worth the extra money.

✅ Verified Review | Newcastle to Corfu. Flight left around 10-15 mins late due to air traffic control restriction. Quick ascent, seatbelt signs turned off very quickly. Seat were ok, a little cramped if you are tall but the seat itself was comfortable. Like the fact they have made the backs rigid plastic so if people go into the pockets on the back the person in front shouldn't really feel it. There was overhead screens which initially showed the route map and later turned into a children's film. One drink and snack round before meal was served about 1hr 30mins into flight. Could have been a little quicker as the flight set off at 5.30am and everyone was ready for breakfast. Nice smooth flight, a few announcements from captain when we flew over the stunning alps. Flight was uneventful. Meal was good, I enjoyed the breakfast and it was served with tea coffee or juice. Flight home was great as well, food was good although if I was being picky the portions were small but you do get crackers, cheese, a bread roll and a small pudding to make up for the hot meal being small. Drinks and snacks are expensive just like any other airline. Usual sales pitch on duty free goods, not many takers on our flight. Toilets were clean and functioning. I find Thomas cook fine for these short journeys. We have gone with them long haul on the larger planes to Vegas and we found them fine for the price. We would fly with them again.

✅ Verified Review | Manchester to San Francisco. I was wary of flying Thomas Cook because I'd never flown with them before and had heard it was something of a discount airline, minimum frills. But I was pleasantly surprised! We had one complimentary meal and tea, along with coffee/tea. Interestingly we also got little ice cream cones as a further snack. Although further food/drinks had to be purchased, this seemed fair considering the low ticket price. Boarding was smooth, we arrived nearly on time, and the pilot very kindly pointed out when we were flying over some nice views - including Greenland. I was impressed considering the price and convenience of a direct flight between the UK and SFO.

✅ Verified Review | Manchester to Boston and onward flight to Philadelphia with Jetblue. As a previous reviewer described in their situation, check in for Thomas Cook was mobbed on my return flight originating in Manchester. The only thing that saved me from waiting in the outrageously long que was having paid for a premium seat. As he was checking me in, the representative did not inform me that the flight had had a change of aircraft and would not be offering premium service. He also did not inform me that my luggage was not checked all the way through and that I would have to pick it up in Boston and check it in again, another mob scene. I learned of the change in my flight when I noticed a pile of papers on the counter and read about it there. A refund was promised and a link to an online form to obtain it given. Questions to the company representative "helping" me from behind the counter were met with rudeness. Others were not so fortunate and were informed for the first time while actually on the flight. At this stage I have gone through numerous contortions in attempting to obtain the promised refund of the additional charge for premium service. The online form seems deliberately designed to rebuff non UK residents, it only accepts UK addresses. Thomas Cook has no telephone number in the US. Although I found one listed online as being theirs, the first time I tried it was answered by someone telling me that it was a Thomas Cook line only at a certain time of day. When I called back at the time I was told to, I was informed it is never a Thomas Cook line at any time of day. This is a great way to communicate to your US customers that they are of no importance to you, Thomas Cook. Eventually, I managed to make contact through email, both requesting my refund and reporting about my horrible in flight experience, which included not being offered an unpaid beverage outside the meal service- on a transatlantic flight (while standing in the long line of people attempting to get a boarding pass in Boston, I chatted with someone who'd been in the regular economy class on the same flight who told me they had been offered complimentary beverages twice outside of meal services). When we were offered the chance to purchase beverages, water was not offered. I felt I was reduced to begging for it, and was handed a tiny plastic cup of water each time I did. I eventually did hear back from the company by email, requesting the information they needed to deposit the money into my bank account. There was no concern or interest expressed in the ordeal I had outlined on the flight in regard to beverages or at the connecting airport where I was given incorrect information by the person accepting my luggage back in wearing a Thomas Cook uniform. Her lack of knowledge resulted in my standing in a line unnessarily and wasting my precious time on the layover. To date, no refund has been provided. When I wrote again to the same email address stating this, I recieved a response stating that I "had been offered a CHAPS payment" and that they considered the matter to be resolved. No payment has been recieved.

✅ Verified Review | We had an exceptional flight with Thomas Cook Airlines from Orlando to Manchester. My girlfriend and I flew premium economy, which was well worth the money for the extra legroom. The plane was very modern which great entertainment options built into the seat in front of you. Flight crew was very pleasant and the food was even better. Drinks were all complimentary and they had an excellent selection of premium beverages. I was very surprised by what a great flight we had and will definitely recommend Thomas Cook to our family and friends.