Thomas Cook Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 642 reviews
5/10
No Skytrax Rating
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4/10

Thomas Cook Airlines customer review

(United Kingdom)

Manchester to Palma return. Thomas Cook really need to give up on their 757's unreliable dated and grubby. Flying used to be pleasurable. I will not re-book with TC whilst they continue to fly these aircraft. Would also comment that their check in online service is a joke. The queue for baggage drop took longer than those checking in at the terminal 6 check in desks and one baggage drop. To make matters worse they tore up the boarding cards I had printed to replace the with smaller ones for my convenience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Thomas Cook Airlines customer review

(Cyprus)

Cyprus from Birmingham on 7th August 2012. Cabin crew as always first class. Flight delayed 5+hours - a technical fault the captain emerged from his cockpit to give a face-to-face explanation as to what had happened. One problem I encountered with booking over the Internet - I purchased the inclusive 'bundle' but found it impossible to add an extra 5kg online. Told by customer services it was a fault in the programme but 3 weeks later this still had not been attended to. A further problem I have Airlines is trying to discover which days they fly from Paphos to East Midlands/Birmingham and return during Summer and Winter seasons. When I try to book a flight for a certain date I am usually told no flights available but it would be extremely helpful if they could offer something close to that date or that airport. If it were not so difficult to book I would use them much much more. I really think they have a good product - once I am on the plane!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Thomas Cook Airlines customer review

(United Kingdom)

We went on a holiday to Kos Greece between 19th July and 2nd August flying from Gatwick Airport. Not much leg space at all. We decided to buy in-flight meals as we have small children. Never again. They served the hot meals 2 hours after take off first passing with drinks for anybody else magazine headphones for in- flight entertainment that you have to pay for! We could live with it on the outbound flight as it was the afternoon but coming back the flight was at 8pm. As soon as I boarded I went straight to the crew manager asking to serve at least kids meals before starting with anything else as they were tired hungry and it would be too late for their dinner waiting for 2 hours. Big smile on he said sure no problem. I was so angry when they did come around 2 hours later with the meals. Do not waste your money on in-flight meals which are not worth the money they charge! We will avoid it in the future! Flight entertainment choice was OK but TV small and quality is terrible!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Thomas Cook Airlines customer review

(United Kingdom)

MAN-IBZ-MAN. Had a 2 week holiday in Ibiza with Thomas Cook and was left overly impressed by everything considering the horror that we had last time with them. Flights were excellent Cabin Crew on the way back were excellent! Seat comfort was adequate a little hard but apart from that excellent. We were delayed by 40 mins on the flight home but not Thomas Cook's fault. Two bags un-accounted for was the problem but there wasn't one because we arrived only 20 minutes later than scheduled! Excellent service from TCX overall 10/10.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Thomas Cook Airlines customer review

(United Kingdom)

Dreadful flight cramped conditions husband 6 ft 4 had to pay extra and be seated elsewhere from myself and our little children. Although we had paid for an in flight meal once the flight attendant got to myself and my children they had ran out with ten other guests with the same misfortune. We were told that they had only put two crates of food on rather than three. I had to wait with a crying child until my meal came and was thanked for my being patient although this was said with a rather sarcastic tone! Passengers were classes as customers over the tannoy system when being ordered to use the correct toilet and the pilot spoke to us passengers twice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Thomas Cook Airlines customer review

(United Kingdom)

Only now do I realise our so called one off "adventure" is in fact a regular occurrence and many people have had the same experience. Do not fly Thomas Cook until they take their ailing older 757 aeroplanes out of service due to continually having technical faults and operational difficulties. Flight from Mahon to LGW 16th July 2012 departed on time 10.25 am. 15 minutes prior to landing our Captain announced that weather conditions at Gatwick had deteriorated rapidly and we could not land diverted to CDG Airport Paris. Later told our plane had a technical fault and our de-icer wasn't working therefore we couldn't land. Sat on the runway for more than 4 hours. Food and drinks could not be bought as the provisions were on a timer. Crew were exceptionally good given the circumstances. It took hours to get steps to the plane before doors could open and air could filter into the oven like interior. Engineers had to fly from the UK and work through the night. Eventually offloaded and sent to the terminal. Tried to get alternative flights home but none available except Air France to Heathrow at £395 euros pp our car was parked at Gatwick. A meal voucher was issued for dinner and breakfast in several sittings. We had to get up at 4am to return to the terminal for our flight to LGW. We were met by Thomas Cook reps and given a letter of apology!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Thomas Cook Airlines customer review

(United Kingdom)

I flew from Gatwick to Larnaca. I have never had a worse flight in my entire life (except the return journey). There was absolutely no room to move in the seat I am quite tall (5 ft 10") and my knees where jammed up against the seat in front for over 4 hours. The extra legroom seats where taken so I had to put up with being in a cramped cold plane with no way of sleeping at 2.30 am. I will not be using Thomas Cook again unless their planes are updated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Thomas Cook Airlines customer review

(United Kingdom)

Flew on the 15th of June from Glasgow Intl. as the start of a 2 week holiday to Tenerife South. The check in desk people were extremely helpful as we had requested a window seat for my son. We were given it and shortly went through to departures. Plane took off 5 minutes late but didn't bother anyone as the plane arrived ahead of schedule. The seats had lots of legroom as it was the new 757/300 the inflight entertainment was good. Food was lovely. Coming back the plane was the same one we took off and arrived 25 minutes before scheduled time. It was a night time flight and was a good one very peaceful and there were not a lot of announcements due to the time which I thought was good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Thomas Cook Airlines customer review

(United Kingdom)

Travelled 6th July from East Midlands to Tenerife after 2hrs flying we returned to Manchester airport. The pilot said a plane was waiting at Manchester to fly us straight out got to Manchester had to go to departure lounge new plane not ready as it had a fault too. After 2hrs we boarded new plane however we had to sit on the plane again as they had not loaded the cases. We arrived at hotel Saturday at 12.30am we left East Midlands at 12.05pm Friday lunchtime.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Thomas Cook Airlines customer review

(United Kingdom)

Flew LGW to LPA and return in June/July. Aircraft B757-200. Showing age but clean and felt a generally comfortable journey. Pre booked seats on exit row (11DE) where plenty of leg room. Crew friendly and almost too chatty but was nice to have real humans and not robots looking after us! Food tasty new chef apparently. Recommended! Free drink with meal. Also drinks trolley for pay came round twice. Pilot announcement almost inaudible couldn't actually hear clear works just a muffle. No apology for 1 hour delay outbound. On time inbound. Tip: use online check in for LGW departure as there is a separate bag drop desk which was very quick. LPA check in almost painful as not clear which desk is what flight and left lot of people hovering and guessing.. All in all excellent value great hot food for a charter airline. Would be great if Thomas Cook put their version of premium economy on such flights. Will fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes