Thomas Cook Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 642 reviews
5/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

Thomas Cook Airlines customer review

(United Kingdom)

Travelled 6th July from East Midlands to Tenerife after 2hrs flying we returned to Manchester airport. The pilot said a plane was waiting at Manchester to fly us straight out got to Manchester had to go to departure lounge new plane not ready as it had a fault too. After 2hrs we boarded new plane however we had to sit on the plane again as they had not loaded the cases. We arrived at hotel Saturday at 12.30am we left East Midlands at 12.05pm Friday lunchtime.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Thomas Cook Airlines customer review

(United Kingdom)

Flew LGW to LPA and return in June/July. Aircraft B757-200. Showing age but clean and felt a generally comfortable journey. Pre booked seats on exit row (11DE) where plenty of leg room. Crew friendly and almost too chatty but was nice to have real humans and not robots looking after us! Food tasty new chef apparently. Recommended! Free drink with meal. Also drinks trolley for pay came round twice. Pilot announcement almost inaudible couldn't actually hear clear works just a muffle. No apology for 1 hour delay outbound. On time inbound. Tip: use online check in for LGW departure as there is a separate bag drop desk which was very quick. LPA check in almost painful as not clear which desk is what flight and left lot of people hovering and guessing.. All in all excellent value great hot food for a charter airline. Would be great if Thomas Cook put their version of premium economy on such flights. Will fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes