Thomas Cook Airlines

Flew 3 May from Belfast to Lanzarote and Lanzarote to Belfast 10 May. Was informed there would be in flight entertainment for kids don't know where they got that info from as there was no entertainment to keep a 4 year old child amused for over 4 hours. Was given the very back seats on the plane so asked if I could move a few rows forward where there was seats open with exact same leg room was informed I could move for 10 euros per person. Plane is very small inside no legroom and passageway is very tight. Interior is terrible and seats were stained and dirty. My seat could not even recline but staff were not interested they are there to sell as much food beverage and gifts as possible to passengers. Planes need upgrading. Pilot spoke twice during flight.

Travelled 6th July from East Midlands to Tenerife after 2hrs flying we returned to Manchester airport. The pilot said a plane was waiting at Manchester to fly us straight out got to Manchester had to go to departure lounge new plane not ready as it had a fault too. After 2hrs we boarded new plane however we had to sit on the plane again as they had not loaded the cases. We arrived at hotel Saturday at 12.30am we left East Midlands at 12.05pm Friday lunchtime.