Sriwijaya Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 56 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"staff would not allow us to check"

(Vietnam)

Trip Verified | Bali to Dili. The counter staff would not allow us to check in without pre-arrival visa. Even thought I show her the information on Timor Leste Consulate website: passenger traveling to Timor Lester via Dili International Aiport or Dili Seaport on business or travel purpose can apply for visa on arrival. I require to meet her manager but she told he/she wasn't there. I require her to show the official regulation from Timor Lester but she failed to do so and asked ourselves to contact the Consulate. We were unable to contact the Consulate as they were on holiday. I wrote the email to complain and require the explanation but they didn't reply. The second email was sent after a week waiting but they also didn't reply. That's the worst service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBali to Dili
Date FlownNovember 2017
Ground Service 12345
Value For Money 12345
no
9/10

"attendants wearing Hijab"

(Indonesia)

Verified Review | Surabaya to Yogyakarta. Boarding delayed about 45 minutes due waiting for passengers transfer from Kupang Ground staff informed us and give us snack for delay. Flight attendants wearing Hijab, thats very different with other airlines in Indonesia. They have a smile when served snack cookies. The cabin and toilet also pretty clean. Landing in JOG delayed about 20 minutes due traffic on Yogyakarta. Flight attendant give announcement in Bahasa Indonesia / English / Java.
AircraftBoeing 737-800NG
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSurabaya to Yogyakarta
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"missed our flight home"

(United States)

Verified Review | Yogyakarta to Jakarta. I am an American and was traveling through Indonesia. I stayed for 2 weeks and booked a flight with Sriwijaya Air from Jogja to Jakarta before my flight home. My flight home was scheduled with plenty of time to spare in Jakarta after I would have landed from my flight with Sriwijaya. In Jogja, myself and my fiancé were waiting for our flight to Jakarta with Sriwijaya. We were in the terminal waiting and realized we hadn't boarded the plane and it was already after our scheduled take off time. We asked the airport staff if we were delayed. They said yes and that we were delayed an hour and a half. An hour and a half passed and we asked again and they said there was another 30 minute delay. 30 minutes passed and we asked again, and once again there was another delay. This continued for about 3 hours and we missed our flight home. Other flights were leaving on time except for Sriwijaya's flights. There were no other flights home for 2 days so we had to stay 2 extra days in Indonesia.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteYogyakarta to Jakarta
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"dirtiest plane I have ever been"

(United States)

Verified Review | Jakarta to Medan with Sriwijaya Air. This was the dirtiest plane I have ever been on, and I have travelled a lot. It smelled bad, there was dirt and crumbs all over the seats, it was disgusting. Such poor quality for any airline, and very uncomfortable to be on such a flight. Will never fly this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJakarta to Medan
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"quite good value of money"

(Indonesia)

Verified Review | Sriwijaya Air have quite good value of money for this flight from Silangit to Jakarta. There are other airlines with better amenities flying the same route, but Sriwijaya is one of the few who is doing the direct flight. The worst gripe is that some of the flight attendants are really not professional. The flight attendants generally is bugging the passengers to buy from the inflight shop, which costs lots of money. One of them even sit beside the passenger to ask the passenger to buy the item. While the passenger is also on fault for not rejecting this behavior, the actions of the FAs are not professional at all. The food is not good. The seats are pretty standard in Indonesia. The ground staff at DTB is quite nice and quite quick in checking us in.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSilangit to Jakarta
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"this new route is promising"

(Indonesia)

Verified Review | Tanjung Karang to Yogyakarta is actually a new route. I was required to fly from Bandung to Yogyakarta, but as an aviation geek, of course I wanted to fly the longest and farthest. I found that an early flight to Tanjung Karang from Bandung is possible to be connected with Sriwijaya Air's flight to Yogyakarta. So I booked it. How was my flight? Departure time was 15.20 LT. But when I arrived at 13.20 LT to secure my favorite seat (emergency exit, window), I was told that there would be a delay. I was expected to fly at 17.00 LT. I didn't mind, especially as beside me, there were 150+ passengers of Lion Air who were supposed to fly at 08.00 LT to Jakarta but still stranded at the airport. A 1 hour 40 minutes of delay for me was fine. Check in went smoothly. I got my favorite seat. The ground crew gave me snacks for the delay compensation. I boarded first. The flight went okay. The food was nice (a cup of water and a slice of cheese bun). Getting my baggage was another story. The conveyor belt was merged with NAM Air's flight from Jakarta. It took 35 minutes for me to grab my luggage. Overall, this new route is promising.
AircraftBoeing 737-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBandar Lampung to Yogyakarta
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"better airlines to use"

(Germany)

Verified Review | Denpasar to Jakarta. Terrible service. Was supposed to depart at 4.20 pm from Bali and arrive in Jakarta around 5.20 pm local time. However when I arrived at the check in counter at Denpasar Bali Airport they told me the flight had 1.5 hour delay. I thought OK not too bad as my international flight that I was supposed to get from Jakarta to Istanbul will be at 8.30 pm so even if the time will be tight I could still make it if I arrive in Jakarta at 7 pm. However the flight then had two hours delay at the end and left Bali airport around 7 pm. Obviously I lost my connection to Istanbul from Jakarta. I went straight to the customer service of Sriwijaya airport based at Jakarta airport and they gave me no apologies regarding this matter - no compensation, no help to get me a hotel to stay overnight in order to take another plane to get me back to Europe the next day. They simply said they cannot do anything about it. I can understand 30 minutes or one hour delay but two hours is a bit too much and such a bad customer service I have never experienced in my whole life and I travelled a lot. There are so many other better airlines to use like Garuda or AirAsia and so on. Don't rely on this airline!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDPS to CGK
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"price is quite affordable"

(Indonesia)

I had a flight last week from Yogyakarta to Jakarta with Sriwijaya Air. Check in staff are very friendly. I asked where the airplane coming from and she replied with a smile. The flight was delayed about 10 or 15 minutes due the traffic congestion in Yogya. With an hour flight, I got a tango snack and a cup of mineral water. The seat was good, and the airplane little bit hot at that time. My main criticism is to their cabin crew, which is not quite friendly enough. One of the staff doing the safety demonstration did not have any smile or attract any attention from the passengers. I think they should smile a lot during the flight. Overall, the flight is good and the price is quite affordable.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJOG to CGK
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"great service for low cost carrier"

(Indonesia)

Verified Review | Jakarta to Pangkalpinang with Sriwijaya Air. Great service for low cost carrier. 30 minutes before flying we are already asked to boarding and push back on time, but due the traffic in Jakarta we are delayed 10 minute for landing Cabin staff very friendly, warm smile and helpful. They help passengger to find their seats, and help to put on the hand baggage to the compartment, its very effective to manage the crowded when the passenger get on board. The snack on board fair enough for less than 60 minutes flying (sweet bun and cup of mineral water). The entertainment on board is only a magazine and newspaper (for free). The services was more than I expected. The cabin clean enough, and for the leg room is better than Lion air / Air Asia. The inflight shopping cost is reasonably priced. Cheap, great, touching and humble airline.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCGK to PGK
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"precisely on time"

(Indonesia)

First time flying on Sriwijaya Air from Surabaya to Jakarta. The flight was precisely on time. Surprisingly inflight the cabin crew distribute some snacks for us. Previously we never thought that Sriwijaya Air give snacks on their flights. Their inflight shop items also reasonably priced.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSUB to CGK
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes