Sriwijaya Air

Denpasar to Jakarta on Sriwijaya Air Boeing 737-800 with registration PK-CLT. Also my second flight with Sriwijaya Air Boeing 737-800. The flight was full. Departed from Denpasar on-time. Cabin crew are friendly with passengers and helpful. As usual when you fly with Sriwijaya Air, you will got some snacks or meal too (depending on distance, on this flight is a cheese bread and a mineral water). The cabin are clean, with comfortable seats, about 30 or 31 inch seat pitch.

Short flight with Sriwijaya Air, on a Boeing 737-800NG. The seat was comfortable with good legroom and with headrest. Even less than one hour flight, cabin crews still distributing us a snack (a muffin and mineral water) and also offering inflight-shop. The flight itself was smooth with nice takeoff and smooth landing. Recommended this airline.

In our experience the flights are usually running several hours late. We recently lost half a day of our holiday in Bali because of Sriwijaya Air delays - supposed to arrive early afternoon, but arrived late at night. You might need assistance from staff (eg families with young children, elderly people). We arrived at the (domestic) check-in 35 mins prior to departure, struggling with bags and two toddlers. We eventually got the attention of one of the ground staff, who told us we were too late (official policy is you should arrive 45 mins prior) and had missed the flight. Then he walked off and just left us. No help rescheduling to another flight, etc. Thankfully there is now a lot of competition in the low budget airline industry in Indonesia, so shop around. In this price range, we would recommend Citilink, which in our experience doesn't have the above problems.

A friend and I were due to fly Sriwijaya Air from Jakarta to Makassar. We arrived 2.5 hours before the flight and were told the flight (which was due to leave at 09.20) had been delayed until 10.00. All the information boards said 'departure now at 10.00' and the check-in staff confirmed this and wrote 'Be at gate for 9.25' on our boarding passes. We went for a coffee and turned up at the gate at 09.25 as instructed to be told the flight had left on time in the end. We were then told the check-in staff must be wrong and "you should never check the information boards" (which still read delayed until 10.00). The management staff refused to look at the boards and eventually blamed the airport authorities. No announcements were made or efforts to find us despite us sitting in the only cafe inside the terminal. The attitude from the staff was really poor and they were totally unhelpful. Their only suggestion was to book another flight with the airline - which was 12 hours later and we would have to pay again. No refund or further help was offered and the staff would walk away after shouting at us and then return unable to have a sensible conversation. We submitted a complaint since arriving home - I would advise avoiding this airline if possible as there are plenty of other domestic Indonesian airlines that are fair and Sriwijaya really let us down. A really disappointing experience.

Denpasar to Dili with Sriwijaya Air, and mostly okay. Check-in in Bali was a bit disorganised but once I got to the front of the line, I was dealt with quickly. Inflight staff were generally good and professional, speaking Indonesian and English. The only problem being their aggressive promotion of duty free goods, including leaning across me for long periods while their scarfs fell all over the place. Also offsetting the service was the worst inflight meal I've ever had. I think it was a battered fish fillet but it was so tough it could also have been chicken. It came with cold fries and some tinned vegetables that were the best part of the meal. Doesn't matter, it was a short flight. With fairly new aircraft and good staff, Sriwijaya Air probably one of the best Indonesian regional airlines.

Sriwijaya Air flight from Denpasar to Jakarta. Took about 40 mins delay for the plane take off. We could see some maintenance staff going inside the pilot cabin but none informed about what was happening. While we wait inside the plane was very hot, even after asking the flight attendant to lower the temperature. They offered a pack with bread and water.

An old aircraft but well maintained, free snacks and water, smooth landing. Impressed with their service and price.

JOG-CGK with 737-300 SJ231. Delayed about 20 min due to military training above JOG. The flight itself quite smooth with excellent crews and well-maintained aircraft. Additionally they also done a very smooth landing. Surely recommend this airline.

PLM-CGK with Boeing 737-500. The flight was on time. Good ticket prices. No IFE but it was fair enough for a 50 minute flight. They provided a bread and a cup of mineral water during flight. The cabin staff were friendly enough.

Went from DPS to DIL with old Boeing 737. My tray table lock was barely functional and scotch tape was all over it. Other than that everything met the standard and surprisingly the food was not disappointing at all.