Sriwijaya Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 52 reviews
5/10
3 star Skytrax Rating
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1/10

"really disappointing experience"

(Singapore)

A friend and I were due to fly Sriwijaya Air from Jakarta to Makassar. We arrived 2.5 hours before the flight and were told the flight (which was due to leave at 09.20) had been delayed until 10.00. All the information boards said 'departure now at 10.00' and the check-in staff confirmed this and wrote 'Be at gate for 9.25' on our boarding passes. We went for a coffee and turned up at the gate at 09.25 as instructed to be told the flight had left on time in the end. We were then told the check-in staff must be wrong and "you should never check the information boards" (which still read delayed until 10.00). The management staff refused to look at the boards and eventually blamed the airport authorities. No announcements were made or efforts to find us despite us sitting in the only cafe inside the terminal. The attitude from the staff was really poor and they were totally unhelpful. Their only suggestion was to book another flight with the airline - which was 12 hours later and we would have to pay again. No refund or further help was offered and the staff would walk away after shouting at us and then return unable to have a sensible conversation. We submitted a complaint since arriving home - I would advise avoiding this airline if possible as there are plenty of other domestic Indonesian airlines that are fair and Sriwijaya really let us down. A really disappointing experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJakarta to Makassar
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"fairly new aircraft and good staff"

(Australia)

Denpasar to Dili with Sriwijaya Air, and mostly okay. Check-in in Bali was a bit disorganised but once I got to the front of the line, I was dealt with quickly. Inflight staff were generally good and professional, speaking Indonesian and English. The only problem being their aggressive promotion of duty free goods, including leaning across me for long periods while their scarfs fell all over the place. Also offsetting the service was the worst inflight meal I've ever had. I think it was a battered fish fillet but it was so tough it could also have been chicken. It came with cold fries and some tinned vegetables that were the best part of the meal. Doesn't matter, it was a short flight. With fairly new aircraft and good staff, Sriwijaya Air probably one of the best Indonesian regional airlines.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenpasar to Dili
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"inside the plane was very hot"

(Brazil)

Sriwijaya Air flight from Denpasar to Jakarta. Took about 40 mins delay for the plane take off. We could see some maintenance staff going inside the pilot cabin but none informed about what was happening. While we wait inside the plane was very hot, even after asking the flight attendant to lower the temperature. They offered a pack with bread and water.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenpasar to Jakarta
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

Sriwijaya Air customer review

(Indonesia)

An old aircraft but well maintained, free snacks and water, smooth landing. Impressed with their service and price.
AircraftBoeing 737-500
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCGK to SUB
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Sriwijaya Air customer review

(Indonesia)

JOG-CGK with 737-300 SJ231. Delayed about 20 min due to military training above JOG. The flight itself quite smooth with excellent crews and well-maintained aircraft. Additionally they also done a very smooth landing. Surely recommend this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Sriwijaya Air customer review

(Indonesia)

PLM-CGK with Boeing 737-500. The flight was on time. Good ticket prices. No IFE but it was fair enough for a 50 minute flight. They provided a bread and a cup of mineral water during flight. The cabin staff were friendly enough.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Sriwijaya Air customer review

(Indonesia)

Went from DPS to DIL with old Boeing 737. My tray table lock was barely functional and scotch tape was all over it. Other than that everything met the standard and surprisingly the food was not disappointing at all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Sriwijaya Air customer review

(Australia)

I often fly Dili-Denpasar. In comparison to Merpati the big thing is that they have newer more comfortable aircraft's. Otherwise they seem the same as Merpati: frequent delays (allow a lot of time if you're connecting through Bali) poor ground staff and co-ordination ok in-flight service and meals.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Sriwijaya Air customer review

(United Kingdom)

Flew CGK-SIN with Sriwijaya Air to make a change from the usual Lion Air Air Asia etc. Booked online only 48 hours before for the bargain price of 40 USD one-way. Check-in was fine with no queue and was lucky to get a retro boarding pass from a dot-matrix printer. We left 45 mins late but they apologised profusely Only about 20 passengers on the flight however the cabin crew told me the return flight from SIN was full. Aircraft was a Boeing 737-300 in surprisingly good condition and the captain was Australian. The only disappointment was the food - a strange combination of scrambled egg half frozen French fries and carrots. However it was still edible and at least food is free unlike the LCCs. I'd use Sriwijaya Air again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Sriwijaya Air customer review

(Indonesia)

Flight SJ099 from TKG-CGK was planned at 16.40 local time. Then my wife received short message informing that the flight will be delayed to 17.15 without any reason. We arrived on the TKG airport at 16.15 and my wife checked-in. The staff at check-in counter informing again that the flight will be delayed to 17.40. My wife then waited at the lounge and another announcement sounded another delayed flight for SJ099 to 18.40. The delay was going through 19.15 when my wife was finally boarding. The good thing was they informed about the delay the worst thing was the delay itself.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no