SriLankan Airlines

Staff are incompetent and Business class seats are the industries worst. The entertainment system was not working on a 10 hour flight to FRA from CMB. Asked the pilot to confirm in to which terminal Delta flies in to. Point blank said I can't. Despite asking them to make sure that to check my bag through to JFK this did not happen. If they said they couldn't would have taken it on board.

Colombo-Mumbai round-trip in economy. Both flights on time with excellent catering. Warm meal served with wine which is impressive on this short 2-hour sector. A320 was new and clean however lacked any form of in-flight entertainment - not even a moving map on a bulkhead screen.

Paris-Colombo and Colombo-Rome in Economy. Both flights on time and crew very attentive especially on the Paris flight where I was addressed by name and made to feel welcome. Catering was good on both flights but I don't understand why the second meal on the CDG-CMB flight is served 3 hours prior to landing in Colombo when a couple of additional hours of sleep would be welcome. Both aircraft (A330 and A340) clean and well kept but seat back TVs small and dim and in desperate need of an upgrade to AVOD. "New" interior on A330 disappointing - ugly carpet and seat covers the colour of mud. Check in Colombo totally chaotic and disorganized I had to wait in line for over an hour despite having checked in online! Fortunately the warmth of the on-board service makes up for the shambles at Colombo airport and the outdated in-flight entertainment.

HKG-CMB-BKK-HKG. Using a combination of new biz class flat bed except one sector from CMB to BKK with their old recliner seat. Flatbed is spacious lots of storage space and comfortable for sleeping also has massage function. Recliner was ok too for short flight less than 5 hours. Service and food were outstanding on all sectors. In fact I had some of the best food in the sky with them also plenty to eat and choose from alcohol was free flowing and top up frequently. If you can find a good fare they are very worth considering. Boarding in HKG and BKK orderly only when in CMB was a bit chaotic but still tolerable. A note about the Serendib lounge in Colombo airport. Because UL is joining One World in next year the lounge is undergoing renovations they now temporarily uses the lobby of Serendiva transit hotel. It's dark and no windows a bit sad but the food is still good. The new lounge will open again in a few months.

Booked flights from Bangkok to Male via Colombo - as direct flights on our honeymoon. Not only did they change the departure time 3 times from 10am to 8am to 6am but the direct flight Bangkok to Colombo was changed on the date of travel to be non-direct through heir new airport Hambantota with no communication to passengers - whatsoever - with the entire flight getting up to depart and having to be told that it had now stopped. It therefore left us with 6 hours to pass in Colombo because of the earlier departure time (from 10am to 6am) and staff were rude! We did not get what we paid for - the later flight departure which was meant to be a direct flight! We will not fly SriLankan Airlines again.

I had 2 flights with UL / SIN-CMB with A320 and onward connection with UL A330-200 both in Business Class to FRA. A320 had a good IFE and the crew was very pleasant and well organized. Food was plenty but nothing Special. Flights from CMB with the lie flat beds. Very good product crew was friendly but not well organized quite chaotic Service After food was Served we had to ask for the Drinks They just forgot. Food was ok I found too much and difficult to choose. IFE ok but to less interesting Movies. No flight map available. All flights on Time even with 45 min connection in CMB luggage also arrived.

Recently flew on 2 occasions. First on UL 0554 from FRA to CMB on April 24th and then on UL 0553 from CMB to FRA on May 5th 2013. On both flights the in-flight service was excellent with the flight crew making every effort to make the flight a very pleasant experience as possible. The meals served on both flights were of a very high standard specially in comparison to the meals served on board North American carriers. As a Sri Lankan residing overseas it made a proud of the level of service offered on our nation's national airline.

Dubai-Colombo Business Class. Flew A330 and was lucky to fly the new equipment of SriLankan Airlines Business class. Check-in was smooth and fast with the express counter for J class passengers in Terminal 1 in DXB Airport. Pre-departure lounge was decent with comfortable rest chairs and a good variety buffet and drinks. The flight was 30 minutes delayed. Was welcomed onboard by a very friendly crew with a smile and was served drinks before takeoff. The seats were very comfortable i must say. Full flat bed reclinable chair with a wide Entertainment system and a inbuilt massager in the chair. Was very impressed with the quality of the New business class format of the airline. The Crew onboard was very helpful and indeed very friendly. The food was warm and delicious and had a good selection on the menu presented. Will definitely fly SriLankan again.

Flew LHR to Colombo on 27th April. Everything OK not outstanding. Returned to UK on 11th May. Problem started at check-in we had booked our seats weeks before the flight at check-in they tried to bump us to a flight to Frankfurt then LHR with no explanation. We refused. They then changed our already booked seats from row 30 to row 50. Not good but got worse at the gate they changed our seats again to row 62 with no explanation. When we got to our seats they were at the very back of the plane with restricted room for the window seat. I couldn't put my tray full down as there was not room. The IFE did not work at all. The seats are rock hard and really shabby. It was a very unpleasant experience and we will not be recommending anyone to use this carrier.

LHR-CMB-LHR A330-200. Fast check in at both ends and efficient boarding. A warm and smiling greeting at aircraft door by crew and overall fantastic crew on both flights where calls bells answered with a smile and drinks plenty. Food was not to my taste on outbound but best ever on my return. Only down side is the inflight entertainment that needs up-grading and the airbus aircraft that have a cramped feeling. That said a very good product for this route.