SriLankan Airlines

KL to Colombo and return as part of a round trip from Saigon. Equipment was new and clean and the on board staff professional skilled and charming. Absolutely nothing to complain about except the parents of an unruly obnoxious child on the KL to Colombo leg who threw a 2 hour temper tantrum and seemed to feel their malevolent offspring's behavior was somehow acceptable in public. As the parents were unwilling to the FA's and several passengers attempted to intervene. When I spoke to the purser about a seat change she instead invited me into the galley for coffee and desert. Will definitely fly Sri Lankan again.

Male-Colombo-Singapore. Male-Colombo: Cabin crew were not welcoming or friendly. The seat was hard and the entertainment system did not work. I ate before the flight so did not try the food. Colombo-Singapore: Flight left at 2am and a very big meal served at 3am with nothing served before landing at 8am. Definitely not paying for SriLankan Airlines anymore.

London-Colombo return. Main dissatisfaction was that after making very specific enquiries about weight and dimensions of cabin baggage we scrupulously limited ourselves to 7kg only to see people carrying large cumbersome and clearly heavy cases onto the aircraft. If they make rules they should enforce them and not rely on Brits to do all the compliance! On three out of four meal services the options shown on the menu card we had been ceremoniously presented with had run out. On one occasion a cabin stewardess made a special effort to try to provide something better than the default. Ordering a drink that came out of a can (eg beer) you did not get the can - just a glass! The safety demonstration was very poor. I was twenty rows back from the cabin crew and they simply seemed to wave their arms around to demonstrate the emergency exits. Terrible lack of rigour. Ironic that we had to make a safety stop at Frankfurt on return to London and the cabin crew we called upon to demonstrate emergency procedures again just before we landed. That said the flight was reasonably comfortable and passenger handling otherwise to an acceptable standard. My main yardstick is BA who would win hands down.

CMB-FRA UL553 21 April Business Class. Smooth Check-in at Silk Line Route Departure Area especially for Business Class Passengers. Comfortable Serendib Lounge with a lot of hot food and many alcoholic and non alcoholic beverage offerings. Bus Gate with late Boarding for Business Passengers. Onboard: the new Flat Bed was announced it was an Old Style Business Class maybe ex BMI Aircraft with roomy comfortable Business Seats but with a dirty old look. Terrible non AVOD TV and Audio Program and not the promised full flat seat. Very good first class style dinner and breakfast. 4 flight attendants have to serve a maximum of 18 seats but no one knows what the other one is doing. They walk back to the galley for every single plate and glass which is very confusing for them and the passengers. Anyway very friendly crew and excellent meals served. 30 minutes late departure in Colombo 20 minutes late arrival in Frankfurt. Good Value for Money and if they offer the new Flat Bed soon I will fly again with them.

BKK to CMB 18 April UL887. Lounge in BKK is the Air France Sky Lounge which is big but very basic and with limited Food and Beverage Service. Low quality Wines and no Champagne served (in an Air France Lounge ). Very good organized boarding with separate doors for Economy and Business Class. Old style Business Class seat in an A340. Good enough for a 3 hours but very bad if a long distance flight. Very limited video program audio did not work at all. Good dinner but kind of rushed service by very friendly crew. On Time arrival in Colombo. For the same low price I would not mind flying again with UL.

We flew London to Colombo. The seats were cramped and uncomfortable there were children yelling and running up and down the aisle for a good portion of the flight (flight crew allowed this to go on without talking to the children or their parents). My husbands TV did not work so we had to share mine. We did not have on demand movies and had to watch the same ones over and over for both departure and return flights.

Amsterdam to Colombo plane was pretty old seats were old. There was inflight entertainment a screen in the seat before you but the quality was very bad. The movies were not on demand. When I arrived in Colombo my bag was delayed I had to wait for 2 days. And today I flew back from Colombo to Frankfurt and from there a transfer flight to Amsterdam. The flight Colombo-Frankfurt was delayed for 1 hour and my bags were delayed when I arrived in Amsterdam.

Bangkok to Frankfurt business class April 9 2013. Flight departing from Bangkok UL887 was on a A330-200 4R-ALH which now has the new business class seats (lie-flat). I transited at Colombo in their lounge for flight UL 553 with a A330-200 4R-ALA just equipped with new business class seats. It was a great product but flight delayed 30 minutes. Service was great and food was good but entertainment was limited to a few movies. On my return trip UL 554 with the same aircraft as my flight to Frankfurt and new business class seats there was a little problem with the air conditioner so I couldn't sleep so well. Flight arrived one hour early and left early so I had 3 hours to transit at Colombo for UL 422 to Bangkok. Again delayed almost one hour as the flight arrived late from Dammam. The entertainment functioned well this aircraft was the first introduced with new business class as it was the one only working with safety videos before take off. Flight was fast and arrived late for about 20 minutes than schedule. I give 10 for seats 9 for entertainment.

AUH-Colombo-BKK return in Business Class. Usual good service and food but the worst business class seat in the industry. I made 8 flights on their A330 and A340 in the past year but none of the flights had their upgraded business class seats. I am not sure if they actually upgrading their fleet as indicated on their website. IFE not even worth the effort to switch on. Its not really worth the extra $$$ to fly C class on UL.

Heathrow-Sri Lanka return direct and had both the worst and best business flights I have had thus far. On the outward journey the plane was so old it had ashtrays and awful seats which were definitely not adequate for long-haul by today's standards. On top of which the TV was in the seatback of the seat in front so consequently when they reclined you could not see the screen. My screen only worked on 1 channel so I had 1 film to watch on an 11 hour flight and my husband's TV didn't work at all. On the return journey it could not have been more different. Excellent lie-flat beds great food great amount of channels to watch superb flight! I suggest you ring the airline before hand to check that the aircraft will be a lie-flat before you book!