SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 544 reviews
6/10
3 star Skytrax Rating
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SriLankan Airlines customer review

(United Kingdom)

We had an appalling experience flying with Sri Lankan and would advise families flying with infants to not fly this airline. We bought premium economy seats and reserved a bassinet seat. When we came to check in we had been bumped down to economy. We were offered no refund and were told there were no bassinet seats in premium economy. When we boarded the plane we found that there were bassinet seats and asked to be moved to them. We were told no because they didn't want an infant in premium economy disturbing the other passengers. We were forced to move to economy seats and to this day (we flew in February) we still have not received a refund. They also managed to loose our pram despite the fact that it was taken to the airplane door. As a result we missed our internal connecting flight and had to wait for 4 hours at Male airport with an extremely tired baby and no pram. When we eventually got our pram back (5 days into our holiday) it was badly damaged. We have written to Sri Lankan airlines and not had a reply and we sent the complaint eight weeks ago.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

SriLankan Airlines customer review

(Greece)

CMB-KUL surprised they are using an A340 for this route that continuous to SIN but was less than 50% empty. Service good food well presented but tasteless. Plane was old with old IFE and seats that needed refurbishing. I would use then again only if the price will be great.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

SriLankan Airlines customer review

(United Kingdom)

London Heathrow to Male in Business Class. We boarded with ease and took our seats in row 3. Dinner was served shortly after take off and UL have this annoying habit of serving you from a trolley that is laden (to a point) with several options for you to choose and they'll plate it up for you. It took 1 hour to reach our seats (only row 3) admittedly we were the last to be served but what was left of the food was cold and not very appealing. Breakfast was just as poor. The seat is an old cradle seat they are switching in the future to flat seats. IFE was poor and I could hardly see a picture on it. The worst part for me on this overnight flight was that the crew had stowed their bags directly over my head when trying to sleep they did try to not disturb me but failed on every attempt so very disappointing and not worth the money to upgrade from Economy.
Seat TypeBusiness Class
Value For Money 12345
no
6/10

SriLankan Airlines customer review

(China)

HKG-BKK-HKG economy. Flight departure delayed for 2 hours without explanation from the crew. Service was OK cabin crew pleasant and professional enough. Plane showed signs of age (frayed seat covers peeling carpets) IFE OK for a short flight although would be nice to have more varieties similar to CX SQ etc. Good value for money. Food okay but felt that more beverage selection could be available. Inflight magazine OK but should have more substance rather than ads.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

SriLankan Airlines customer review

(Maldives)

Male-Colombo. Business Class was simple no entertainment system but seats comfortable. However after take-off they let some kid (screening in excitement) from economy class run up and down the aisle which was bothering. Stewardess did not respond to my request and let the kid continue for the entire flight.
Seat TypeBusiness Class
Value For Money 12345
no
8/10

SriLankan Airlines customer review

(United Kingdom)

London to Colombo return. A330 which had angled flat beds in business class - the seat ends up at a strange angle where the lower end dangles down not totally flat/ no bedding apart from normal cushion/pillow and static blanket. IFE the old type which was poor and terrible picture quality combined with a basic headset made it not too pleasant. UL have gone back to the open trolley concept for meals which is so outdated despite being able to view all on the menu. Food relatively cold but selection good and tasty. Overall service remains quite amateur and not co-ordinated. Having been flying UL from 1995 I still long for the old days of 1st class where the Chief Steward actively managed the cabin service and every flight was a delight. But with UL you know what to expect - when its good its terrific.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(Australia)

CMB-BKK-PEK Economy Class.Check-in and boarding relatively smooth. The staff were efficient and friendly but meal served on the first leg wasn't very nice. There were three choices of main dish. Rows 10-12 in Economy are between Business and a bulkhead/galley so that made things a bit more private. IFE okay but not on demand.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(United Kingdom)

London - Colombo - Bangkok return. Both legs smooth aircraft clean and spacious service is excellent and food plentiful and of good quality. In-flight entertainment system a bit outdated. Great value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

SriLankan Airlines customer review

(United Kingdom)

Flew to Male. Check in including offering to book me my return seat because I was 4 months pregnant made me feel pretty positive about SriLankan Airlines. Flight was already delayed by an hour (due to late incoming flight). In the end we boarded 1.20 minutes late and then continued to sit on the tarmac for approx another hour without being told what was going on. The captain struggled to provide updates. Once airborne the experience didn't improve - shocking food staff were disinterested. Coming back was no better - again sat on the aircraft with no updates as to when we were taking off - the plane was boarded on time and we just sat there (nothing from the captain until we pushed back). The food on the return flight was even worse.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

SriLankan Airlines customer review

(India)

Mumbai - Colombo - Heathrow return. The cabin was clean and well maintained. Comfort good in the economy seats. There was confusion regarding seat allocation (when a lady decided she would be assigned my seat for her baby - which was not the case) but the situation was handled quite well by the head of cabin crew. I am 6'5" tall and legroom is almost always an issue but crew and airport staff ensured my seats were booked on emergency exit or the front row. The meals were almost excellent. The in-flight entertainment could do with more channels and aircraft was quite dated on he Mumbai - Colombo sector. Anyway value for money!
Seat TypeEconomy Class
Value For Money 12345
yes