SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 465 reviews
6/10
3 star Skytrax Rating
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8/10

SriLankan Airlines customer review

(Hong Kong)

HKG-BKK return. The product is fine good service and excellent food. Although plane is a little old with cradle type seat not fully flat bed for this route I still got better than what I paid. IFE was not AVOD but offered enough choice for movies and games. Very impressed with the courteous service of the crew a pleasant experience indeed!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

SriLankan Airlines customer review

(India)

My wife and I flew Cochin-Colombo-London return. The experience was overall very good. The ground handling was good and competent the staff friendly. The cabin service was efficient and pleasant. The crew were helpful. Online seat reservations turned out to be tricky. In the A320 aircraft seats 17B and 17C are shown on the web diagram as bulkhead seats. They were not. In the A340-300 aircraft seats 51 H and 51K are shown as bulkhead seats. They are not! The airline should be more straightforward and forthcoming in these two areas. If they do and maintain the same standard in the other areas they will be a great airline. I would recommend with some reservations.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

SriLankan Airlines customer review

(United Arab Emirates)

AUH-CMB-KUL return in C class. Sri Lankan has improved tremendously since my last C class flight 3 years ago. Service was excellent with a good choice of food and drinks. Flights on time and lounge at Colombo airport with a good spread of food and drinks and a free 30 minutes spa treatment. Only the conditions of seats/IFE a concern. Seats are very worn and in dire need of upgrade/refurbishment.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

SriLankan Airlines customer review

(United Kingdom)

LHR-COL COL-DEL return. We flew 4 times in 10 days and each journey has been unpleasant. Inflight entertainment has never worked properly and sometimes never worked at all. The meal and the food quality was poor. The service onboard wasn't anything special and crew allowed passengers to get drunk and make noise without any problem.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

SriLankan Airlines customer review

(United Kingdom)

LHR-MLE. One hour late departing LHR. Online booking in was easy check-in seamless. A343 aircraft with clean cabin and comfy economy seats although footrests would have been welcome. Attentive crew who served drinks and food very efficiently. Food quality acceptable and some of with the best I have experienced in economy. Frequent trips with drinks and snacks snacks available from the galleys. Toilets maintained to a high degree. IFE buttons worked it was good and quite acceptable for an 11 hour night flight. A delightful flight primarily due to cabin crew. Despite late departure out of LHR the arrival into MLE was close to schedule.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

SriLankan Airlines customer review

(Saudi Arabia)

AUH-CMB Business class. Separate bus to aircraft A320. Greeted warmly and jacket taken. Seat is cradle type and has seen better days with no foot rests and whilst clean it was tatty but spacious. Only 3 pax in the cabin so plenty of space. Newspapers offered drinks order taken with a wide choice of drinks and wines. Food was good older style presentation but tasty. Great to see tea coffee served in a Hotel afternoon tea presentation. Staff were friendly but not intrusive. A personal video player was offered not many movies but fine for a 4 hour flight. Arrived on time we were met at the aircraft by a ground rep who obtained our bags and arranged our transport to our air taxi. Overall genuine service although seat product could be updated.
Cabin FlownBusiness Class
Value For Money 12345
yes
2/10

SriLankan Airlines customer review

(Malaysia)

Bangalore-Colombo-Kuala Lumpur return 3 weeks ago. The return flight was pleasant but the outbound flight to Kuala Lumpur from Colombo was a disappointment. No one served me tea that I asked for during the inflight meal service the inflight entertainment wasn't put up during the 4 hour flight even though the screens functioned alright. I am not sure if they forgot to load up the respected movies/entertainment.
Cabin FlownEconomy Class
Value For Money 12345
no
6/10

SriLankan Airlines customer review

(India)

The flight both ways for me was not what I expected from Sri Lankan. The onward flight to CMB was pleasant but the service onboard was not all that great and I was never asked if I needed a drink during the inflight meal. The return trip was much better but quite an uncomfortable landing. I think the airline can certainly work on the meals being served it was just awful.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

SriLankan Airlines customer review

(Sri Lanka)

At Bandaranayake International Airport check-in was quick and we were quickly directed to departure lounges. The gates were open at the correct time the aircraft arrived 5 mins after the boarding time and then the airport authorities started to clean the plane. After all we were boarded 2 hours after the estimated boarding time. We were warmly welcomed onboard and seats were comfortable and large. Take off and landings was smooth the food was excellent and they offered 3 choices of main meals. The service was nice crew always at our fingertips to give assistance.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

SriLankan Airlines customer review

(United Arab Emirates)

Business Cass with family from Dubai to KL via Colombo. Excellent service and hospitality at value price. Staff most courteous and helpful. Aircraft though a bit old is comfortable. Entertainment system needs updating but is still acceptable. The lounge at Colombo is nice with free Ayurvedic Massage facility.
Cabin FlownBusiness Class
Value For Money 12345
yes