SriLankan Airlines

Really great and friendly service from the cabin crew. Good food (compared to other airlines) and very polite flight attendants. The flight got delayed 5 hours due to a bad thunderstorm at the Delhi airport and the flight had to land at Jaipur airport. However there were some angry passengers causing a hard time for the crew and other passengers. The cabin crew handled the situation in a very friendly manner.

CMB-DOH flight on 26 May 2014 was one of the worst travel experiences. After flying for over an hour the passengers were informed there was a problem in the water retention system and the aircraft was getting back to base. By the time the flight landed half the passengers had been served food and unfortunate few like me had to eat what was served sans any beverages (hostess informed no beverages would be served once grounded). The problem took more time to be rectified than expected and passengers were let out for an hour with a bottle of mineral water each. The same person kept on apologizing over the PAS for what had transpired but his crew seemed annoyed and took it upon the poor passengers as if it was all our fault. Being the national carrier a little bit of courtesy could have been the order of the day to the people bringing in a lot of foreign revenue.

Efficient connection between Bangalore and Colombo. Smooth flight simple service decent meal and a variety of reading material sufficed as inflight entertainment on this short route.

I travelled LHR-CMB and then on to Male. I found the flights very good staff service was excellent on all flights. I returned to the UK on 1th9 May and could not fault this airline. I will certainly travel with SriLankan again and they serve the best cup of tea of all airlines!

From Chennai to Heathrow flights were on time. The service was quite good cabin crew attended very well. Vegetarian food was good. The only item lacking was a good entertainment. Otherwise the trip was very good.

Flew London-Colombo March. Okay on out trip but cabin crew more interested in resting behind their little curtain than looking after passengers. No water/juice offered during flight. Slightly stroppy if asked for any. Poor trip back (Colombo/London). Scruffy old aircraft with broken seats. Every seat taken. Cabin crew had attitude problems towards passengers and disappeared behind their curtain. Annoyed if disturbed. Water/juice which wasn't offered. Although menu given most dishes were not available so you had no choice if you were hungry. Crew obviously had no idea how to serve alcohol as was given 3/4 glass full of gin and virtually no tonic. This might sound good but not on 12 hr. flight! Toilets dirty. This is a hit or miss airline - sometimes okay sometimes unacceptable. Cabin crew should be reminded of why they are employed.

UL882 Colombo - Bangkok Seats 59E and 59D –We've been assigned unwanted seats by their on-line check in system: (not reclinable no room for a person that is taller than 1.70m tables built into the seats arm etc.). System would not allow changes and surely didn't take in to account our next long haul flight with the same airline. We asked for this change at the counter in Rome but they had issues as well with their own portal and could not do much besides promising the transfer desk in Colombo would change our seats. Ground personnel kept on bouncing us between transfer desk and gate shifting responsibility. The Manager in charge showed up during boarding 30 minutes before take-off. Problem was not solved and when I wanted to express a formal complaint I was given a piece of paper for printers and a complaint box was indicated to me. Useless to say that I never got a reply to such paper nor to the 4 emails I sent during the following weeks.

10 May 2014 LHR-CMB-MAA. LHR-CMB A330 in economy. Good food plenty of choice of drinks attentive and friendly cabin crew during the long haul-very responsive. Perfect landing. CMB-MAA A320. Auto upgraded to Business seats very comfortable. Food very good with courteous cabin crew. The trip was value for money and would definitely recommend. SriLankan are excellent when it comes to passengers with infants they have dedicated cabin crew to take care of passengers with infants to make their flight a pleasant experience.

We flew from Colombo to Kuala Lumpur. The cabin crew seemed up-tight they had little interaction with passengers and were in a hurry to quickly get the job done and disappear. They collected the blankets approximately 1 hr before landing and left us in the cold.

Flew from Hong Kong to Colombo I have flown with them before but found the plane slightly older this time and seats a little cramped. Fortunately no one was sitting next to me and I was able to stretch a bit otherwise it would have been uncomfortable. Flight to Colombo had an ancient entertainment system but the return was on a more modern plane one with a touch screen display. Food was good and staff were typically SriLankan in that they were always smiling extremely polite and helpful. Overall excellent service for the price. Check in at the airport can be a little slow. Would definitely recommend them in the future.