Spring Airlines

✅ Trip Verified | Terrible. Luggage policy insane. 4cm luggage wheels cost me 200$. Baby trolley for 2 years cost me 100$ I traveled with this tiny 5kg hand luggage bags for more than decades. And here they asked me 100 for each. 300$ awesome And I paid 40$ for 10 kg and 170$ for a ticket. I purchased 4 emergency exit seats, but when I come to plane it’s not emergency exit seat. Suddenly all cabin crew doesn’t speak English, or Vietnamese, or Russian, it’s only Chinese. Tiny seats, full house. Flight delay more then an hour, without any information If u respect yourself or your family, never travel this company.

✅ Trip Verified | Absolutely awful airline. I had made a booking from Shanghai to Singapore for 26th May at 15:20. Arrive at the airport at 13:50 and was told I could no longer check-in because the flight had been moved to 14:10. No communication for this flight change was provided at all! At that point I couldn't argue anymore because we had to book another flight leaving in a couple hours so the most we could do was request for a refund at the ticket desk. That's been 2 weeks now and still no refund. Terrible airline. Will avoid this airline at all cost.

✅ Trip Verified | Won’t fly with this airline again. Terrible experience. I had a regular sized carry on suitcase that fits the carryon guidelines for pretty much all other airlines and never had a problem. However at check in, staff told me my carry on is oversized and forced me to check it. If I didn’t want to check it, extra to pay was $40 for an ‘oversized’ carry on and if I check it it was $20. Staff attitude is bad as well. And flight was delayed for a hour. Nothing about this airline is worth it, it’s just a money grabbing airline.

Not Verified | Luggage policies are designed to cheat. With extra small size of the carry-on bags allowed, the airlines can charge you with fines. With extra small amount of weight allowed for passengers, the airlines can charge you with fines again. Two charges add together, easily up to 40 to 50% of the ticket prices, if not one hundred percent. It is not a low-priced airline, it is a normal-priced airline with virtually no service. I do not recommend this company to anyone.

✅ Trip Verified | One of the worst companies in China. I was very careful about the luggages requirements and they allowed just one small luggage of 7 kg on the cabin. We departed with China eastern with two small suitcases of 7 kg and when we needed to take our flight tickets they told us our luggage were oversized and we needed to pay 120 Yuan for each luggage. I’ll not take this company anymore

Not Verified | I don't recommend this company to anyone. We had a flight from Baltimore to Cancun today. We arrived on time, there were 4 of us we paid for the hotel in Cancun. We came to check in luggage, a lady come and sent us to another airline. The other airline didn’t accept us. We came to the sprint back with our little kids, the representative told us that they sell a lot of tickets and therefore they don’t have a space for us. We are 4 people couldn't fly today. We have paid for the hotel for 4 people, we spent money. This is a scam company that lets people down. Who will refund our money. They are not responsible for their customers. We called their supervisor, she didn’t even want to talk to us, she was rude and left. This is how they are responsible to their customers.

✅ Trip Verified | This airline is awful. The ticket does not imply or state that hand luggage is not accepted. I was charged a price for a standard hand luggage bag that I fly with everywhere in China. It fits within the size guide however their sizing for what’s considered hand luggage is 20% smaller. They consider a standard hand luggage size as an 'upgrade' in which you have to pay. On top of this you cannot pay at the counter. The app does not work to scan and pay so instead you waste more time that you don’t have being escorted to another counter to pay in which they tried to charge an additional 120¥ than the initial price I was told. Quite frankly I have never travelled with such a money grabbing airline and never will do again. I’m very disappointed with the whole experience.

✅ Trip Verified | In my eyes it is the best low-cost airline in China. It has strict regulations on hand luggage and reminds that there is no free baggage allowance when booking tickets. One can buy meals online in advance and on the plane. The meals are delicious. The seat spacing is acceptable, and the attitude of the flight attendants is good. There is no entertainment system on the plane, and the bathroom is relatively clean. The crew happily filled in the flight log. The most important thing is that air tickets are very cheap.

✅ Trip Verified | Spring Airlines is a low-cost airline. This time, it bought a business economy seat, with free luggage allowance (30kg, already a lot). Before the epidemic, there were free meals, but because of the epidemic, the free meals were cancelled (but you can still pay for meals, what's the rule breaking). On the ground, check-in procedures can only be handled 90 minutes in advance, and there is only one counter in the whole airport that can handle check-in procedures of Spring Airlines, resulting in queuing is very serious! The steward's attitude is obviously not as good as other airlines. A box of beef rice is 30 yuan, and the taste is OK. There is also commodity promotion in the process, which is too bad! The seat can't adjust the angle, and the seat spacing is very small, so it's very uncomfortable to sit up. There is no entertainment system or WiFi in the whole cabin, which is very poor. In addition, the seats are very hard and narrow. Maybe the only advantage of this flight is that it's cheap.

✅ Trip Verified | Tokyo to Sapporo. I took the first train in the city possible, yet the online check-in always gave a "your information doesn't match" mistake and when I arrived, the counter was closed. Don't even deal with them, ever.