Spring Airlines

Not Verified | I don't recommend this company to anyone. We had a flight from Baltimore to Cancun today. We arrived on time, there were 4 of us we paid for the hotel in Cancun. We came to check in luggage, a lady come and sent us to another airline. The other airline didn’t accept us. We came to the sprint back with our little kids, the representative told us that they sell a lot of tickets and therefore they don’t have a space for us. We are 4 people couldn't fly today. We have paid for the hotel for 4 people, we spent money. This is a scam company that lets people down. Who will refund our money. They are not responsible for their customers. We called their supervisor, she didn’t even want to talk to us, she was rude and left. This is how they are responsible to their customers.

✅ Trip Verified | This airline is awful. The ticket does not imply or state that hand luggage is not accepted. I was charged a price for a standard hand luggage bag that I fly with everywhere in China. It fits within the size guide however their sizing for what’s considered hand luggage is 20% smaller. They consider a standard hand luggage size as an 'upgrade' in which you have to pay. On top of this you cannot pay at the counter. The app does not work to scan and pay so instead you waste more time that you don’t have being escorted to another counter to pay in which they tried to charge an additional 120¥ than the initial price I was told. Quite frankly I have never travelled with such a money grabbing airline and never will do again. I’m very disappointed with the whole experience.

✅ Trip Verified | In my eyes it is the best low-cost airline in China. It has strict regulations on hand luggage and reminds that there is no free baggage allowance when booking tickets. One can buy meals online in advance and on the plane. The meals are delicious. The seat spacing is acceptable, and the attitude of the flight attendants is good. There is no entertainment system on the plane, and the bathroom is relatively clean. The crew happily filled in the flight log. The most important thing is that air tickets are very cheap.

✅ Trip Verified | Spring Airlines is a low-cost airline. This time, it bought a business economy seat, with free luggage allowance (30kg, already a lot). Before the epidemic, there were free meals, but because of the epidemic, the free meals were cancelled (but you can still pay for meals, what's the rule breaking). On the ground, check-in procedures can only be handled 90 minutes in advance, and there is only one counter in the whole airport that can handle check-in procedures of Spring Airlines, resulting in queuing is very serious! The steward's attitude is obviously not as good as other airlines. A box of beef rice is 30 yuan, and the taste is OK. There is also commodity promotion in the process, which is too bad! The seat can't adjust the angle, and the seat spacing is very small, so it's very uncomfortable to sit up. There is no entertainment system or WiFi in the whole cabin, which is very poor. In addition, the seats are very hard and narrow. Maybe the only advantage of this flight is that it's cheap.

✅ Trip Verified | Tokyo to Sapporo. I took the first train in the city possible, yet the online check-in always gave a "your information doesn't match" mistake and when I arrived, the counter was closed. Don't even deal with them, ever.

✅ Trip Verified | On January 23, 2020,our flight back to Tokyo Narita from Hiroshima at 20h10, we were told that it was cancelled and we have to go online to change the flight and call the service line for help. Nobody from Spring Airlines was there, it was JAL people who gave us the info. In your terms and conditions it’s written that you have to take care of your passenger. At least assist them, even so much as a "go this way" would have been something. We had to take a hotel for the night, that was unexpected fees for us. We went online to rebook our flight for the 24th, unable to do it. After a few hours, we were able to start the process, but at the last step we always got an error message saying that because the flight was less than 36 hours ahead we couldn’t have any meal accommodations, from there the whole thing just cancelled itself. We were unable to rebook the flight for the 24th. In the morning of the 24th, we tried again and the only options available was to book for the 25th. We tried to call the service line after 9am, we only got an automated message in Japanese, no message in English. Since it was a day trip for us, we didn’t have any clean clothes. We couldn't pay for another hotel night since we are already paying for a hotel in Tokyo. We had to take the Shinkansen to be able to go back to Tokyo, that was another unexpected fee. Today February 05, 2020, thus far Spring Airlines Japan has done everything to avoid us. Their service line still won't take our call. At Narita airport the Spring front desk person can't help us and just says to keep sending emails to their customer info, to which we've had no replies since January 24, 2020 when we started doing it.

✅ Trip Verified | When we got to the airport, the Spring Airlines staff told us that we had to pay extra and forced us to check our small bags. When we told them that our bags were standard Check-In size for any other airline, they said, "Our max bag size is smaller than other airlines" and then they dinged us with the extra fees. We had to pay around 75 USD and another 50 USD on the way back. What a scam. You think you're saving money, and then you find out that you should have just paid a little more and flown with a legit outfit that shows movies and doesn't charge for water. The check-in line also took forever (maybe because they are making so many people pay extra). We got to the airport 2 hours before take-off and still almost missed our flight. Maybe this is why the check-in staff were so unfriendly. Small consolation to the rock-hard, non-reclining seat was that the staff on the aircraft were actually nice and professional.

✅ Trip Verified | Bangkok to Shanghai. The ticket only covers airfare, no carry on or bags, an excess baggage fee is charged according to the distance and the weight of the excess baggage. Prepare to pay $150 USD per bag.

✅ Trip Verified | Bangkok to Shanghai. Terrible. No carry on baggage was allowed and they charged for it, this was not mentioned before and I had travelled all around Asia in some low cost airlines with no problem with my bags. I totally regret buying this flight, as the cost “saved” resulted on being more expensive at the end. People in front desks with bad attitude, everything confusing. Terrible experience.

✅ Trip Verified | Ningbo to Bangkok. The plane and the crew were fine. Only minor gripe was that they disabled all seat reclining functions in an all-economy layout, which ironically became a good thing given the composition of the passengers. The fellow passengers were horrible, they were making so much noise throughout the flight from start to finish. Several heated arguments and scuffles broke out over trivial disagreements like jumping seats, overhead cabin space and a lack of consideration for fellow passengers. The ticket cost a measly US$65 with taxes, and it was my only option out of Ningbo, therefore I wasn't left with much of a choice. I would have gladly paid for an upgrade or a change of airline though.