Spring Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 63 reviews
4/10
3 star Skytrax Rating
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7/10

Spring Airlines customer review

(Estonia)

PVG-HKG. Flight left and arrived more or less on time. They give you a free carry on bag and the price can't be beaten. Space is awful but the plane was clean and everything was handled well. Better than expected.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Spring Airlines customer review

(United Kingdom)

Shanghai to/from Guilin. Flight was delayed by 1 hour due to traffic from Shanghai but the return flight was excellent as we left Gulin early and arrived in Shanghai early. Staff seemed helpful. However unless you are smaller than 5 ft 5 inches and like to sit with a straight back you will find the seating very uncomfortable. I am 5ft 11 and had my knees close to my chest due to the insufficient leg room - I suppose you get what you pay for.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Spring Airlines customer review

(China)

PVG-HKG as the only budget airline in China Spring Airline offer very low fare on Shanghai- Hong Kong route. Flight departure/arrival on time cabin clean and comfortable. Food & drink price is reasonable in flight.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Spring Airlines customer review

(China)

Shanghai to Hong Kong. No waiting for the flight to Hong Kong only on the way back there was a huge delay since planes couldn't land in Shanghai Pudong Airport. I would have had to wait until the next day but was travelling by myself so they could book me on to an earlier flight. I recommend flying with them but don't be in a hurry. For that good price I can't complain.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Spring Airlines customer review

(United Kingdom)

Hangzhou to Shenyang. Baggage Allowance is only 15KG so was expecting to have to pay for 10KG extra but was never charged. Flight should have been 2 hours at boarding time announcement in Chinese that flight delayed asked the person at the gate and was told delay of 1 hour because of aircraft issue. Bit of a delay before take off then FA oddly come round with water and a big sharing size packet of biscuits for everyone then nothing a few announcements in Chinese. Aircraft rage ensues lots of shouting from passengers and cabin crew hide more rage as people rush to font of the aircraft to find out what's happening after a total of 4 hour delay flight departed. Afterwards told issue was down to air traffic controls issue not sure if this was correct or not. But if FA had not hidden away and told everyone what was going on everyone would have been calmer.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Spring Airlines customer review

(United States)

Shanghai to Kunming return. Not difficult to book online; relatively new airplane adequate seating professional staff plane left and arrived on time. If your total baggage (to check and carry on) weighs more than 15 kg you may have to pay a hefty fee - I was charged in Shanghai but not in Kunming. The airline is too cheap to even provide free water to its passengers - passengers have to put up with an annoying hour of sales pitches for products ranging from plane models and watches to dolls and air pillows.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Spring Airlines customer review

(Hong Kong)

ShangHai HongQiao - ShenZhen. FA in the plane was nice and try their best to serve. Attitude of the crew showed they concerned for the safety. Sales of products was not very disturbing for the rest of passanger. Better English should be spoken as the announcement (in English) was quite poor. Better indication for the choices besides online booking ticket should be stated online. More punctual should be made as my departure late for nearly 2 hours. Not a nice choice for people who want big legroom and good services but it is a nice choice for the domestic budget airline besides the choices of getting train.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Spring Airlines customer review

(China)

Shanghai-Xiamen-Shanghai early July. Both flights delayed; 1.5hours and 1 hour. No complimentary bottle of water as described previously. Unfriendly staff. (ie: one staff forgot to bring a blanket to a passenger who requested for it since beginning of her travel).
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Spring Airlines customer review

(China)

Shanghai-Wenzhou 55 mins flight very cheap ticket booked directly at the website and paid with Chinese bank card however no English version for online payment available. Legroom very tight aircraft didnt look clean most PA done in Chinese only the few other made in English could be hardly understood. Very noisy due to constant onboard sales. No smiles from the crew would only recommend if you can get cheap tickets here otherwise don't bother and fly with regular airline.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Spring Airlines customer review

(China)

Shanghai - Sanya - Shanghai. For a Scandinavian normal built person 182 cm Spring Airlines is not much of a choice. The legroom is extremely tight if the person in front to you fold his seat back you have to stand up. Both flight was also delayed by 1 hour and 4 hours. I noticed during my waiting for the 4 hours delay flight that all other flights between Sanya and Shanghai was more or less on time except Spring Airlines. Also comparing Spring's prices compared to other Chinese domestic airlines like China Southern China Eastern Juneyao Shanghai airlines etc there is usually no difference in price and the others are more comfortable and you get some food on the plane also.
Seat TypeEconomy Class
Value For Money 12345
no