Spring Airlines

PVG-HKG. 10 minutes delay so more or less on time. Flight without problems perfect service for low cost airline. I was a little afraid because there were huge delays on this route a month or two prior to our flight. No problems with luggage. Food and drink at reasonable prices. No problems at check-in and staff very polite.

Ibaraki-Shanghai. Both flights were on time. The cabin crew were friendly but not pushy to sell food/drink as some customers commented. Some passengers were not happy at check-in to discover that the luggage allowance was only 15kg including hand luggage. Because the aircraft had 180 seats I felt a bit cramped and seats a bit hard for flights more than 2 hours.

PVG-HKG. Flight left and arrived more or less on time. They give you a free carry on bag and the price can't be beaten. Space is awful but the plane was clean and everything was handled well. Better than expected.

Shanghai to/from Guilin. Flight was delayed by 1 hour due to traffic from Shanghai but the return flight was excellent as we left Gulin early and arrived in Shanghai early. Staff seemed helpful. However unless you are smaller than 5 ft 5 inches and like to sit with a straight back you will find the seating very uncomfortable. I am 5ft 11 and had my knees close to my chest due to the insufficient leg room - I suppose you get what you pay for.

PVG-HKG as the only budget airline in China Spring Airline offer very low fare on Shanghai- Hong Kong route. Flight departure/arrival on time cabin clean and comfortable. Food & drink price is reasonable in flight.

Shanghai to Hong Kong. No waiting for the flight to Hong Kong only on the way back there was a huge delay since planes couldn't land in Shanghai Pudong Airport. I would have had to wait until the next day but was travelling by myself so they could book me on to an earlier flight. I recommend flying with them but don't be in a hurry. For that good price I can't complain.

Hangzhou to Shenyang. Baggage Allowance is only 15KG so was expecting to have to pay for 10KG extra but was never charged. Flight should have been 2 hours at boarding time announcement in Chinese that flight delayed asked the person at the gate and was told delay of 1 hour because of aircraft issue. Bit of a delay before take off then FA oddly come round with water and a big sharing size packet of biscuits for everyone then nothing a few announcements in Chinese. Aircraft rage ensues lots of shouting from passengers and cabin crew hide more rage as people rush to font of the aircraft to find out what's happening after a total of 4 hour delay flight departed. Afterwards told issue was down to air traffic controls issue not sure if this was correct or not. But if FA had not hidden away and told everyone what was going on everyone would have been calmer.

Shanghai to Kunming return. Not difficult to book online; relatively new airplane adequate seating professional staff plane left and arrived on time. If your total baggage (to check and carry on) weighs more than 15 kg you may have to pay a hefty fee - I was charged in Shanghai but not in Kunming. The airline is too cheap to even provide free water to its passengers - passengers have to put up with an annoying hour of sales pitches for products ranging from plane models and watches to dolls and air pillows.

ShangHai HongQiao - ShenZhen. FA in the plane was nice and try their best to serve. Attitude of the crew showed they concerned for the safety. Sales of products was not very disturbing for the rest of passanger. Better English should be spoken as the announcement (in English) was quite poor. Better indication for the choices besides online booking ticket should be stated online. More punctual should be made as my departure late for nearly 2 hours. Not a nice choice for people who want big legroom and good services but it is a nice choice for the domestic budget airline besides the choices of getting train.

Shanghai-Xiamen-Shanghai early July. Both flights delayed; 1.5hours and 1 hour. No complimentary bottle of water as described previously. Unfriendly staff. (ie: one staff forgot to bring a blanket to a passenger who requested for it since beginning of her travel).