Spring Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 67 reviews
4/10
3 star Skytrax Rating
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5/10

Spring Airlines customer review

(Australia)

Shanghai-Ibaraki Dec 23rd. Service in Shanghai airport was good but I recommend to pay more and select a seat at the front of the plane. As access to plane is by bus and at least you have to wait 10 minutes outside airplane. Seats are cramped if you are taller than 175cm. Buy your drink and food before as they will run out of supplies. The big problem for me was communication the flight attendant was unaware of air plane mode on my iphone and continuously asked me to turn off my mobile phone. Major problem was the small capacity of Ibaraki airport immigration and passport control. Crew tried to help passengers fill in the landing records but no luck. At the gates almost all passengers were asked to refill the forms. Good value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Spring Airlines customer review

(China)

PVG-HKG Macau-PVG with A320. New and clean both departure and arrival on time very efficient check-in service at Pudong Airport however ground staff at Macau airport was really slow-service. Food and drink at reasonable prices. Seats comfortable and spacious legroom considering it's a budget airline.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Spring Airlines customer review

(Slovenia)

PVG-HKG. 10 minutes delay so more or less on time. Flight without problems perfect service for low cost airline. I was a little afraid because there were huge delays on this route a month or two prior to our flight. No problems with luggage. Food and drink at reasonable prices. No problems at check-in and staff very polite.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Spring Airlines customer review

(United Kingdom)

Ibaraki-Shanghai. Both flights were on time. The cabin crew were friendly but not pushy to sell food/drink as some customers commented. Some passengers were not happy at check-in to discover that the luggage allowance was only 15kg including hand luggage. Because the aircraft had 180 seats I felt a bit cramped and seats a bit hard for flights more than 2 hours.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Spring Airlines customer review

(Estonia)

PVG-HKG. Flight left and arrived more or less on time. They give you a free carry on bag and the price can't be beaten. Space is awful but the plane was clean and everything was handled well. Better than expected.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Spring Airlines customer review

(United Kingdom)

Shanghai to/from Guilin. Flight was delayed by 1 hour due to traffic from Shanghai but the return flight was excellent as we left Gulin early and arrived in Shanghai early. Staff seemed helpful. However unless you are smaller than 5 ft 5 inches and like to sit with a straight back you will find the seating very uncomfortable. I am 5ft 11 and had my knees close to my chest due to the insufficient leg room - I suppose you get what you pay for.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Spring Airlines customer review

(China)

PVG-HKG as the only budget airline in China Spring Airline offer very low fare on Shanghai- Hong Kong route. Flight departure/arrival on time cabin clean and comfortable. Food & drink price is reasonable in flight.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Spring Airlines customer review

(China)

Shanghai to Hong Kong. No waiting for the flight to Hong Kong only on the way back there was a huge delay since planes couldn't land in Shanghai Pudong Airport. I would have had to wait until the next day but was travelling by myself so they could book me on to an earlier flight. I recommend flying with them but don't be in a hurry. For that good price I can't complain.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Spring Airlines customer review

(United Kingdom)

Hangzhou to Shenyang. Baggage Allowance is only 15KG so was expecting to have to pay for 10KG extra but was never charged. Flight should have been 2 hours at boarding time announcement in Chinese that flight delayed asked the person at the gate and was told delay of 1 hour because of aircraft issue. Bit of a delay before take off then FA oddly come round with water and a big sharing size packet of biscuits for everyone then nothing a few announcements in Chinese. Aircraft rage ensues lots of shouting from passengers and cabin crew hide more rage as people rush to font of the aircraft to find out what's happening after a total of 4 hour delay flight departed. Afterwards told issue was down to air traffic controls issue not sure if this was correct or not. But if FA had not hidden away and told everyone what was going on everyone would have been calmer.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Spring Airlines customer review

(United States)

Shanghai to Kunming return. Not difficult to book online; relatively new airplane adequate seating professional staff plane left and arrived on time. If your total baggage (to check and carry on) weighs more than 15 kg you may have to pay a hefty fee - I was charged in Shanghai but not in Kunming. The airline is too cheap to even provide free water to its passengers - passengers have to put up with an annoying hour of sales pitches for products ranging from plane models and watches to dolls and air pillows.
Seat TypeEconomy Class
Value For Money 12345
no