Spring Airlines

MFM-PVG-MFM. Staff friendly in Macau but not so in Shanghai. I have travelled a couple times on this airline and every time it has been on time. The seat was good (I am 180). Bought a meal on board which was good (in-flight meal standard). All in all will take Spring Airlines again in the future!

I have travelled several times with Spring Airlines on the Shanghai-Guangzhou and Shanghai-Takamatsu routes. The flights have always taken off on time. The check-in staff are fairly pleasant by Chinese standards (surly by international standards) and the flight attendants seem polite. They won't ask Westerners to buy any food or drinks though. This may be because they only speak Mandarin and Shanghainese. There should be more English on their international flights than domestic ones. However English announcements are recorded so that impromptu announcements will only be in Mandarin. They advertise products consistently and very loudly for long periods on domestic flights. Given the price it is an airline that I would use again.

PVG to HKG return. Efficient check in friendly staff and a great price for a ticket booked 24 hours in advance of flying. I didn't fit in the seat. I understand its a low cost airline and at 6'3 I am probably off the chart in terms of height for their average customer in China but it wasn't fun sitting with my legs in the aisle the whole time. Got the job done but that's about it. Flight delayed on the return for 2 hours meaning a 3 am arrival at Shanghai which needless to say was not the best.

Shanghai-Ibaraki Dec 23rd. Service in Shanghai airport was good but I recommend to pay more and select a seat at the front of the plane. As access to plane is by bus and at least you have to wait 10 minutes outside airplane. Seats are cramped if you are taller than 175cm. Buy your drink and food before as they will run out of supplies. The big problem for me was communication the flight attendant was unaware of air plane mode on my iphone and continuously asked me to turn off my mobile phone. Major problem was the small capacity of Ibaraki airport immigration and passport control. Crew tried to help passengers fill in the landing records but no luck. At the gates almost all passengers were asked to refill the forms. Good value for money.

PVG-HKG Macau-PVG with A320. New and clean both departure and arrival on time very efficient check-in service at Pudong Airport however ground staff at Macau airport was really slow-service. Food and drink at reasonable prices. Seats comfortable and spacious legroom considering it's a budget airline.

PVG-HKG. 10 minutes delay so more or less on time. Flight without problems perfect service for low cost airline. I was a little afraid because there were huge delays on this route a month or two prior to our flight. No problems with luggage. Food and drink at reasonable prices. No problems at check-in and staff very polite.

Ibaraki-Shanghai. Both flights were on time. The cabin crew were friendly but not pushy to sell food/drink as some customers commented. Some passengers were not happy at check-in to discover that the luggage allowance was only 15kg including hand luggage. Because the aircraft had 180 seats I felt a bit cramped and seats a bit hard for flights more than 2 hours.

PVG-HKG. Flight left and arrived more or less on time. They give you a free carry on bag and the price can't be beaten. Space is awful but the plane was clean and everything was handled well. Better than expected.

Shanghai to/from Guilin. Flight was delayed by 1 hour due to traffic from Shanghai but the return flight was excellent as we left Gulin early and arrived in Shanghai early. Staff seemed helpful. However unless you are smaller than 5 ft 5 inches and like to sit with a straight back you will find the seating very uncomfortable. I am 5ft 11 and had my knees close to my chest due to the insufficient leg room - I suppose you get what you pay for.

PVG-HKG as the only budget airline in China Spring Airline offer very low fare on Shanghai- Hong Kong route. Flight departure/arrival on time cabin clean and comfortable. Food & drink price is reasonable in flight.