Spring Airlines

Wuhan - Osaka and back - the only direct flight from Wuhan to Japan. Was pleasantly surprised was expecting delays 2hrs+ from the other reviews both flights on time. Bought the in-cabin meal for 40RMB pork and rice dish portions were large what it lacks in quality it makes up in quantity. Staff was respectful and courteous traits which unfortunately some of my fellow passengers lacked. It appears that this flight is the go-to for large tour groups traveling from the central China region to Japan. 4 such groups were on my flight to Osaka and 2 on my flight back. Loud pushy rude. No inflight entertainment but what do you expect for a 3 hr flight and $200 a pop compared to other flights at $700 and up. Seat is comfortable enough if you are of short stature. Will use them again for future trips to Japan.

Currently still waiting for the flight at Hong Kong Airport. 5 hours and still counting. Can't blame the airlines 100% since the delay is due to military exercise in China (according to the news I googled while waiting) but their service is poor. No ground staff. My flight was supposed to leave HK at 21.20 to Shanghai and now is already 2am and yet no confirmation on gate number or departure time. No information about the delay no hotel provided no food or drinks given not even a confirmed departure time.

Shenzhen-Shanghai Hongqiao. I was pleasantly surprised by Spring Airlines. The website was attractive easy to use and the English section was in very good English (unlike many other websites for Chinese airlines). Possibly I should regard myself as lucky to have only to had a 15-minute delay. The seats were comfortable enough for a 2.5 hour flight and I didn't care that there was no food. The plane was new and clean and the cabin crew were pleasant enough. I quite liked that they showed us some stretching exercises towards the end of the flight.

Shanghai PVG - Hong Kong HKG return. After flying with Spring Airlines on several return trips between Shanghai and Hong Kong I will try avoiding this airline going forward due to significant delays (2-3 hours) which the airline didn't even bother communicating properly. Other than that Spring Airlines is a budget airline and one has to adjust expectations accordingly when it comes to service food and beverages seat comfort etc.. Opposed to its competitors Spring Airline is not offering in-town check-in opportunities in Hong Kong.

Fully understand that it's a budget airline but it doesn't mean that I accept the way Spring Airlines deal with 4 hours delay from Shanghai Pudong-Bangkok sector no announcement no any arrangement airfare is same price with China Eastern. Never again!

PVG-HKG. Very cheap tickets. Quick check-in. Take off and arrival on time. Nice new aircraft. Seat comfort is fair I'm taller than 180cm and I didn't feel much discomfort on a 3hs flight legroom is similar to that of some traditional airlines. But seats do not recline. Snacks and food are sold on board prices are adequate. Smiley cabin crew. Will definitely choose Spring airlines again.

Flew Hong Kong to Shanghai Pudong return over Christmas and generally had a pleasant flying experience. No delays in either direction and cabin crew were friendlier and politer than other Chinese airlines' cabin crews tend to be. Only complaint would be the seats are incredibly cramped and there is very little leg room. I'm a quite average 175cm tall and had to sit at a slight angle the whole flight. Because of this I probably wouldn't consider flying Spring Airlines for flights longer than 2 hours which is a shame because otherwise I had no complaints. No inflight entertainment.

If you don't enjoy waiting at the airport for 3 hours at a time then do not book with Spring Airlines. I decided to visit Hong Kong for a weekend trip. Both of the flights to and from were delayed 3 hours and 4 hours respectively. The delay announcements are given in one hour intervals to make you feel better however leaves you hanging so you have no idea how long you have to wait. No staff present at the gate to answer any questions and no food or water were served. Staff on the phone when you call are simply rude impolite and not helpful. Both reasons for the delays were air traffic control which they claim is not their responsibility. The seats were average. But yes the tickets are cheap.

Shanghai PVG to Guilin. Flight delayed 2 hours supposedly due to 'air traffic control' - although interestingly the only other flights delayed that night were also operated by Spring airlines. When finally allowed to board we sat on the tarmac for a further 45 minutes before taking off. No food or drink offered for the 3 hours of the flight. Very little information provided just the repeated excuse of 'air traffic control' although admittedly this is probably due to lack of English rather than a reluctance to be helpful. Eventually arrived at 2.30am (scheduled time 11pm) at a small regional airport 20 miles from our final destination. Thankfully we'd had the foresight to arrange a transfer beforehand else we would've been stuck with no taxis or busses at that time of night. Interestingly whenever I see a Spring Airlines 9C flight number on a departure board it's usually accompanied by "delayed".

HKG-SZX-PVG return more than 5 trips total. I fly to Shanghai every month and have taken Dragonair and China Eastern as well but my favourite option remains Spring. I find the seats not much worse than the other two and I have been upgraded to the front seats a couple of times. For a short 2 hour flight I really don't mind. Once I was running very late for a flight and the counter staff called me to see if I was coming instead of closing the flight. I got there 35 minutes before and staff escorted me to immigration. Another time I was reading a magazine and they turned the cabin lights off - the flight attendant passing by turned on my light without me even looking up. On the plane they introduce each staff member by name and do a little on board circulation exercise with you before you land. If you book their Spring plus seats you also get an exclusive van to take you to the tarmac instead of cramming onto the bus. There is also complimentary food. The downside might be that they have a reputation for delays. In any case the flight is only supposed to be 2 hours but the advertised time is usually 2hrs 50.